Cheryl Pellette
Customer Service Manager at Randall Foods, Inc.- Claim this Profile
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Bio
Credentials
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Certificate Family and Mediation
St. Edward's UniversityMay, 2010- Oct, 2024 -
Certificate Non-profit Management
St. Edward's UniversityAug, 2009- Oct, 2024
Experience
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Randall Foods, Inc.
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Food and Beverage Manufacturing
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1 - 100 Employee
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Customer Service Manager
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Mar 2012 - Present
Serves as Person In Charge (PIC) for the entire facility. Manage associates providing training, education resources, support, eligibility for employment and measurable goals for associates. Provides, organizes and participates in volunteering and outreach to the community. Communicate and/or interprets policies and procedures for associates, clientele vendors, and other entities. Serve as an advocate for underprivileged customers recognizing crisis and proving information regarding employment. Informs the community of outreach and special events. Manage and monitor billion dollar company finances and interact with over 500 customers on a daily basis. Responsible for counseling and problem-solving, access, and follow-up to clientele and employees. Promotes positive cultural environment for a diverse clientele. Show less
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Computer Technology Instructor and Youth Technology Coordinator
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Jan 2011 - Aug 2011
Managed and reported for four facilities. Provided Computer Technology enrichment to 40 economically disadvantaged students. Provided program development to promote literacy, employability and self-sufficiency through computer training. Motivated and increased program participation for the computer training 95 percent within 1 month. Coordinated and facilitated community outreach and projects. Responsible for creating developmental plans for students. Evaluated and strategized curriculum to meet needs assessment. Provided and engaged in education and provided resources for family support. Utilized knowledge of social and physical developmental stages to help enhance learning ability. Show less
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HACA Senior Basic Computer Skills Coordinator
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May 2011 - Jul 2011
Managed and reported for four facilities. Provided Technical Education and Career Development enrichment to 25 under-served adult residents. Developed and managed computer program which was committed to elderly and/or adults with disabilities. Achieved an 85 percent enrollment rate for computer course within one month of start-up. Coordinated self-sufficiency resources for clientele such as internet communication, employability, financial literacy and improved quality of life. Responsible for clients needs, assessments and determined the level of efficiency. Communicated and mediated new concepts and involved clientele for accurate and appropriate outcomes. Managed presentations for outreach and recruitment. Administrated daily and monthly performance evaluations and reports for funding. Implemented strategies to achieve specific goals and outcomes for grant. Referred residents to other resources services. Maintained confidentiality of sensitive information. Show less
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Instructional Specialist
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Jun 2006 - May 2010
Trained, planned, coordinated, implemented and monitored 15 staff development and 500 + students education initiatives and activities for AmeriCorps; Responsible for creating developmental plans for students with activities supporting inclusion. Responsible for obtaining grant funds from private and state sectors for educational and mentoring programs. Coordinated and facilitated community outreach and service project events at local schools, community based organizations, private and public sector. Performed 500+ assessments focusing on preventing juvenile delinquency and pre and post learning barriers. Performed 100 + home visit to preserving families. Maintained accurate records assessments, activities and plans for individuals. Incorporated Texas Education Agency and City of Austin mandated guidelines within program. Knowledge of social and physical behavior development processes for children and teens and family dynamics. Show less
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Internship
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Jun 2006 - Jun 2007
Reviewed, evaluated and modified existing and proposed programs for City of Austin. Demonstrated ability to facilitate cross-departmental cooperation. Prepared correspondence and answered complaints with appropriate service action. Assisted with administrative assessments, evaluations and audits; Assisted with public health preparedness education programs by distributing Code Enforcement pamphlets to community organizations. Created and issued reports following established procedures. Assembled and compiled data for reports and for presentations. Prepared and automated the Code Enforcement’s safety codes and training manual into the database. Assisted departmental administrative staff in submitting requisitions (paper and electronic) for position vacancies. Show less
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Austin Community College
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United States
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Higher Education
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700 & Above Employee
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Administrative Assistant
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Jun 2004 - Jun 2006
Coordinated and facilitated presentations for community outreach and service project events, including panel discussions on colleges with at-risk high school students. Assessed and analyzed the need for any education for at-risk students. Executed the logistics of education programs such as education material, delivery, to include facility set-up, audiovisual set-up, and community notification regarding registration for courses. Coordinated the Summer Youth Program through coordinating grants, recording intake forms and ensuring daily nutrition. Handle priority phone calls. Handled public relations by communicating with companies and individuals related to confidential requests, plans, etc. Responsible for preparing budget spreadsheets, assisting in community outreach and completing grants. Managed office supply inventory and purchasing. Knowledge of social and physical development from adolescence to young adults. Knowledge of family intervention strategies and supportive resources for abused/neglected children. Designed and edited copy for brochures, posters and displays. Show less
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Del Valle School District
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United States
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Telecommunications
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1 - 100 Employee
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Tutor/Substitute Teacher
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Sep 2001 - Jun 2004
Responsible for the presentation of creative and interactive curriculum for 2nd graders to achieve developmental and comprehension goals. Formulated and/or adjusted curriculum to meet need assessments, responsible for supporting human relations as well as the social, emotional, behavioral, physical and cognitive needs of primary students and children with special needs. Provided therapeutic care, both occupational and physical. Collaborated extensively with school administrators, and teachers to pinpoint challenges, strategize program contents, ensure Texas Education Agency compliance. Managed the learning environment and maintained daily progress notes. Utilized knowledge of normal child development, the aging process, and family dynamics. Utilized knowledge of normal child development, the aging process, and family dynamics. Empathized with and provided encouragement to clients and their families. Show less
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Clinical Pathology Laboratories
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United States
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Hospitals and Health Care
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700 & Above Employee
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Temp/Data Entry Clerk
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Jun 1998 - Jun 2001
Responsible for imputing and reviewing quality assurance records. Initiated and provided billing information for laboratory services. Monitored and conducted formal evaluations to determine efficacy. Submitted progress reports and developed and trained staff on data entry procedures. Responsible for imputing and reviewing quality assurance records. Initiated and provided billing information for laboratory services. Monitored and conducted formal evaluations to determine efficacy. Submitted progress reports and developed and trained staff on data entry procedures.
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Owner/Director
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Feb 1995 - Jun 1998
Developed business plan and completed necessary documents to secure a Registered Family Home (Day Care) certificate. Established parental contracts, operating procedures, monthly/annual budget and billing/payment methods. Provided advice and counsel to management and staff; identified, analyzed and recommended projects, solutions, and direction to company. Responsible for resolving conflicts and grievances. Investigated concerns and recommended solutions. Mediated between state policies and parents needs. Analyzed morale indicators and other measurements to conduct corrective action; executed logistics for educational programs to include facility set-up, audiovisual set-up, and parental notification regarding registration and education resources. Identified trends, provided public relation along with presentations for persuasive business and marketing strategies. Researched, created and delivered age-appropriate educational materials and games. Tracked and maintained child-specific summaries regarding behavioral changes and learning ability. Completed daily child evaluations and met with parents to share assessments, encourage involvement and discuss strategies for growth and improvement. Show less
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Texas Department of Health
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Administrative Assistant/Supervisor
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Mar 1990 - Jun 1995
Reviewed and modified existing and proposed programs statewide for Breast and Cervical and HIV/STD programs. Collaborated with community groups, agencies, and individuals to identify resources in the community. Assisted in the developing, writing, and coordinating of computer based trainings. Performed daily grant management via phone, data entry, reports and letters to Region sites. Provided current education programs and resources statewide. Analyzed epidemic data for the Region sites. Supervised and evaluated the performance of two clerical staff. Responsible for providing administrative, travel, reports and general office support to management teams. Facilitated monthly department employees meetings. Entered and maintained confidential patient records. Show less
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Education
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2005 - 2009
St. Edward's University
Human Services, Human Services/Non-Profit Management -
2004 - 2010
Austin Community College
Child Development
Community
