Cheryl Payton
QA Analyst and Technical Training Coordinator at THE HEALTH AND HOSPITAL CORPORATION OF MARION COUNTY- Claim this Profile
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Bio
Credentials
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ATD Adult Learning Certificate
Association for Talent Development (ATD)Feb, 2023- Nov, 2024
Experience
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THE HEALTH AND HOSPITAL CORPORATION OF MARION COUNTY
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United States
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Hospitals and Health Care
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1 - 100 Employee
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QA Analyst and Technical Training Coordinator
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Sep 2017 - Present
Create a Training and Development program from ground level which allows me to utilize skills to assist and enhance the technical skills of the workforce by using: • Training Needs Assessments to identify skills or knowledge gaps in the workforce. • Create training plans for the workforce. • Instructional Design to design and develop training programs, learning aids, and materials. • Choose appropriate training methods or activities best suited for the workforce. • Market available training opportunities for the workforce. • Assess training effectiveness and impact of the workforce to meet corporate performance and more. ACCOMPLISHMENTS: • Over 20 years of service with HHC. • Promoted from Technical Support Specialist to QA Analyst and Technical Training Coordinator. • Received Departmental Recognition "Distinguished Employee of the Month." • Building e-learning materials and importing them into a Learning Management System (LMS). Show less
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Marion County Health Department
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United States
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Hospitals and Health Care
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100 - 200 Employee
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Technical Support Specialist
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Jun 2000 - Sep 2017
• Tier I - II troubleshooting for employees' technical needs. • Create and manage user accounts. • Manage projects by planning, organizing, scheduling, and assigning tasks. • Mobile device management for corporate and employee-owned devices. • Sysadmin for some communication applications. • Billing and report management for corporate devices. • Strong knowledge of Microsoft Office applications. • Facilitate Computer Access Training for all new employees. • Coordinate, design, develop and deliver task-oriented lesson plans upon requests for staff training. • Documentation management for training and information to assist employees. ACCOMPLISHMENTS: • Promoted from Application Specialist to Senior Application Specialist. • Received Employee Recognition "Most Valuable Employee" Award. • Received Employee Recognition "Teamwork" Award. • Manage small to large projects in the department. Show less
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Kaplan College
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Photography
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1 - 100 Employee
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Adjunct Instructor
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Apr 2012 - Jun 2015
•Instruct Criminal Justice students on Software Applications and Career Development Strategies. •Develop and provide students with a syllabus. •Incorporate lesson plans and assignments from class materials provided by the organization. •Conduct classroom discussions and activities based on the lesson plan. •Maintain student progress with an online grade book. •Verify and maintain records of student attendance. ACCOMPLISHMENTS: •Assist students in reaching their educational and career goals through development in the classroom. Show less
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El Tech Consulting, Inc.
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Indianapolis, Indiana Area
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Program Manager
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May 1999 - Dec 1999
•Analyze, negotiate, and prepare contracts with potential clients. •Supervise instructors, timesheets, sales accounts, and training sessions. •Establish job titles, job descriptions, and incentives for instructor certification. •Support clients with creating course outlines, scheduling, and class changes upon their request. •Teach multiple levels of Microsoft applications. •Took on team leader role to assist other instructors. •Produce instructor improvement handouts to boost teambuilding and increase customer service. ACCOMPLISHMENTS: •Promoted from Instructor to Program Manager. •MOUS Expert certificate in Microsoft Word and PowerPoint. Show less
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Education
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2006 - 2008
Indiana Wesleyan University
Bachelor’s Degree, Business Information Systems -
1987 - 1990
Vincennes University
Associate of Science, Computer Programming Tech
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