Experience

Capilano University

• Canada
• Higher Education
• 400 - 500 Employee

• Divisional Departmental Assistant, Business Graduate Programs

  • 2015 - Present

  Responsible for planning, timetabling and scheduling courses for the graduate programs within the School of Business. While providing an excellent level of customer service to current and prospective students.

• Divisional Departmental Assistant 1, School of Business

  • 2012 - 2015

  Providing an excellent level of customer service to current and prospective students. Including answering questions, processing student applications, arranging student interviews, providing registration assistance, tracking student files, planning events, monitoring student progress within the program and acting as a liaison between current students and partner institution.



Boston Pizza International Inc

• Canada
• Restaurants
• 700 & Above Employee

• Community Relations Coordinator

  • Apr 2010 - 2012

  Develop and execute strategic tactical marketing plans for two Boston Pizza locations, including; developing marketing collateral, managing social media campaigns, and proactively developing strategic community partnerships. Develop and execute strategic tactical marketing plans for two Boston Pizza locations, including; developing marketing collateral, managing social media campaigns, and proactively developing strategic community partnerships.



Fairmont Chateau Whistler

• Canada
• Hospitality
• 100 - 200 Employee

• Executive Meeting Services Manager

  • May 2007 - Feb 2009

  Liaised with multiple simultaneous clients and the hotel departments ensuring the efficient execution of professional functions. Managed group guest room inventories and coordinated food and beverage requirements for banquets, meetings, and conferences while maximizing function space. Provided sales assistance by creating client quotations and budgets, conducting site inspections, leading planning meetings, preparing conference material, providing sales forecasts, and performing general administrative duties. Maintained excellent standards in customer service, and provided conflict resolution for internal and external guests.



Fairmont Chateau Whistler

• Canada
• Hospitality
• 100 - 200 Employee

• Conference Services Coordinator

  • Jul 2005 - Mar 2006

  Assisted the Director of Conference Services with guest room reservations and activities for banquets, large meetings, professional conferences, and VIP corporate groups.Other duties and achievements include: designing, formatting, and printing professional signage, Delphi hospitality management software chief operator, providing corporate quotations, conducting site inspections, meeting-and-greeting clients, providing problem resolution, managing internal meetings and events, and other general administration duties.

• Guest Services Agent

  • Jul 2004 - Jul 2005

  Managed guest and group reservations while upholding the precise and professional standards of Fairmont Hotels & Resorts.Resolved customer issues, problems, and requests in a timely and professional manner.