Experience

Altum Physio Pilates

• Singapore
• Wellness and Fitness Services
• 1 - 100 Employee

• Partnerships Development Manager

  • Feb 2023 - Present

• Certified Pilates Instructor

  • Aug 2022 - Present



The Pilates Works

• Singapore

• Certified Pilates Instructor

  • Dec 2020 - Present



Phillip Wain International

• Hong Kong
• Consumer Services
• 1 - 100 Employee

• Certified Pilates Instructor

  • Dec 2020 - Feb 2023



DBS Bank

• Singapore
• Banking
• 700 & Above Employee

• Senior Associate - Operations Intelligence, Consumer Banking

  • Mar 2020 - Jul 2021

  - Building data driven operating model to amplify business impact and efficient customer management, answering business questions using statistical tools and data analysis - Working with business and support functions to understand business drivers/priorities and identify opportunities where analytics can create value

• Associate - Future Operations

  • Oct 2018 - Mar 2020

  - Business Analyst in Operations Digitization Initiatives - Customer Experience focused on Singapore Consumer Banking and Wealth Management Operations - Re-imagining customer journeys and re-designing business processes across business, operations, and technology



OCBC

• Singapore
• Banking
• 700 & Above Employee

• Manager - Consumer Loan Operations

  • Jul 2016 - Jun 2018

  - Recipient of Annual Individual Award 2017 in Group Operations and Technology division, OCBC Bank in recognition of consistency in demonstrating key values of division’s vision in thought leadership, innovative culture, people development and service excellence - Managed paperless and automation projects through re-engineering of operational processes using six sigma and lean methodologies, identification of various digital channels to improve the customer experience journey, gathering business requirements and drawing user experience screens for illustrations, liaising and presenting ideas to internal and external departments and vendors- Examined large and varied data sets (big data) for car financing to identify hidden patterns, unknown correlations, market trends, customer preferences and presented recommendations to business unit - Performed peer bank analysis on the car financing business to assess OCBC’s competitiveness across competitors based on headcount, system capabilities, service level agreements and operational processes- Operations team for data migration exercise from National Australian Bank (NAB) into OCBC as the UAT operations manager to ensure testing is completed based on test plan and requirement traceability matrix, performed data extraction and analysis on progressive data extracts from NAB Show less

• Associate - Treaury Operations

  • Apr 2016 - Jun 2016

  - Managed failed trades escalation in Treasury Operations Support Team, liaising with different stakeholders within the bank and external parties to ensure settlement of failed trades

• Associate - Card Operations

  • Jan 2016 - Mar 2016

  - Manage MAS635 and Income cleanup processing - Enhance processing via development of MAS635 Automation system using Microsoft Access Database System- Developed leadership series with HOD to drive learning culture within department- Shortened the delivery time of credit card application forms to Card Operations to improve customer experience

• Associate - Investment Operations

  • Jul 2015 - Dec 2015

  - Attached to various product teams to have an overview of processing of Deposits, Unit Trust and CPF & SRS Investments and learn relevant risk and controls put in place- Worked with KL Hub colleagues to revamp and implement MIS Productivity Dashboard, modeling on Singapore's reporting template to present an overview of daily team and staff productivity- Facilitated gathering of CPF & SRS Automation User Requirements for Corporate Actions and Account Update modules, putting together a comprehensive 163 page user requirement document combining today's 40 system screens across two systems into a single common corporate action processing flow. Show less



The University of Western Australia

• Perth, Australia

• Academic Tutor

  • Aug 2011 - Nov 2014

  Academic Tutor in Currie/University Hall, St.Catherine’s College and University of Western Australia (UWA) – To help facilitate the unit, teach and guide the freshmen in their studies of Economic and Business Statistics (STAT1520) Academic Tutor in Currie/University Hall, St.Catherine’s College and University of Western Australia (UWA) – To help facilitate the unit, teach and guide the freshmen in their studies of Economic and Business Statistics (STAT1520)



Duro International Pte Ltd

• Singapore

• Marketing Executive

  • Jul 2013 - Feb 2014

  - Assisting in marketing projects and in-house management to boost efficiency - Assisting in marketing projects and in-house management to boost efficiency



EY

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• Internship

  • Dec 2012 - Feb 2013

  Internship (Assurance) in Ernst & Young LLP (Singapore) – To assume the role of an auditor in general assurance, audited client financial statements, organized and vouched supported documents for financial statements Internship (Assurance) in Ernst & Young LLP (Singapore) – To assume the role of an auditor in general assurance, audited client financial statements, organized and vouched supported documents for financial statements