Experience

Next Phase Solutions and Services, Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Quality Assurance Analyst

  • Aug 2018 - Present



CSRA Inc

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Quality Assurance Professional

  • Nov 2012 - Present

  CSC (Computer Sciences Corporation) Enterprise Data Services Contract (EDSC) Program – Baltimore, MD 10/2014 - Present Quality Assurance Professional Provide project-independent analysis and interpretation of evidence to validate compliance to established plans and processes in support of CMMI Level 3 assessment activities. Verify work product documents are in compliance with applicable CMS templates, objectives, and requirements and ensure that 100% of defects identified are addressed prior to client delivery. Reports process improvement opportunities, non-compliances, defects, and inconsistencies and worked with processes and work product managers to ensure resolution without escalation. Developed and implemented work product-specific review checklists to increase QA efficiencies by reducing defect recording from five (5) reports to two (2).



CSC

• United States
• Information Technology & Services
• 700 & Above Employee

• Quality Assurance Professional

  • Aug 2014 - Sep 2014

  Integrated Procurement System (IPS) Operations and Maintenance Services – Largo, MD 8/2014 - 9/2014Quality Assurance Professional Using National Public Sector (NPS) baselines, IRS templates, and NPS Quality Management Organization (QMO) best practices, partnered with another QAP to develop Quality Management Plan. Developed metric template for the project that incorporated NPS metric reporting with NPS executive Program Management Review (PMR) data to provide metric generation efficiency. Developed template that the project could utilize to report aging action items and/or corrective actions. Generated work instructions for both metrics templates. Completed tasks two (2) weeks prior to scheduled delivery.

• Quality Control Document Specialist

  • Nov 2012 - Aug 2014

  Maryland Medicaid Enterprise Restructuring Program (MERP) –Baltimore, MD 11/2012 – 8/2014Quality Control Document SpecialistSupported the program’s CMMI Level 2 and CMMI Level 3 assessments and activities through various QA, Configuration Management, and Metrics and Measurement activities. Managed Document Peer Review and Document Deliverable Review QA processes, ensuring that 100% of document defects identified in either peer review or deliverable review were addressed prior to client delivery and that deliverables met contract requirements. Improved the Document Peer Review process by providing feedback to author earlier in the lifecycle, thereby reducing time spent in peer review meetings by 50%. Served as the program’s Deliverable Configuration Manager, ensuring that program staff utilized correct deliverable versions and that contractual acceptance was incorporated into approved deliverables. Validated that QA artifacts, such as audit reports, metrics, and meeting minutes, were available and accurate in the QA repository. Produced QA monthly Metric Report for Program executives, NPS QMO, and the PMR. Assisted the program’s metrics and measurement by providing QA’s status of tasks identified in the program’s Integrated Master Schedule (IMS).



State of MD Department of Health and Mental Hygiene - Medical Care Finance and Compliance Admin

• 201 West Preston Street, Baltimore, MD

• Administrative Aide to the Director

  • Nov 1994 - Aug 1998

  Provided quality assurance on all department reports, budgets, policies and correspondences for the Director and (4) offices which reported to the Director. Prepared correspondence to the Secretary of the Department of Health and Mental Hygiene, Governor, and other federal and state elected officials. Scheduled and coordinated meetings for the Director. Prepared meeting minutes from stenography and/or Dictaphone. Assessed content of incoming correspondence and distributed to the appropriate personnel for action item resolution. Created a tracking system to ensure that all action items were resolved on time. Reviewed correspondence and reports and summarized information for the Director. Composed correspondence on routine subject matters for the Director. Managed office which included ordering office supplies, coordinating travel arrangements, and handled/managed mileage reports for the State vehicle usage. Provided Administrative support and customer service for incoming calls regarding various Medicaid issues and assigned to appropriate departments for resolution.



State Highway Administration - Bridge Department

• 707 North Calvert Street, Baltimore, MD

• Secretary to the Chief of Bridge Inspection and Rememdial Engineering Division

  • Dec 1986 - Nov 1994

  Managed work logistics directly for Chief and Division staff. Division consisted of the Division Chief, three (3) Assistant Division Chiefs, two (2) Section Leaders, five (5) Team Leaders, 28 engineers, and 23 bridge inspectors. Prepared documents to be submitted to elected officials, Director of Bridges, SHA Administrator, and Federal Highway Administration (FHWA). Drafted, edited and provided quality assurance on Construction Contracts, Request for Proposals, Invitation for Bids, and inspection reports. Developed and maintained a database for accurate and easy access of bridge inspection data. Maintained important and confidential files including timesheets, personnel records, Invitation for Bids, Construction Contracts and Request for Proposals. Conducted quality assurance reviews on various documents to be submitted to the SHA Administrator, Secretary of the Department of Transportation and FHWA. Scheduled and coordinated meetings for the Chief and his division. Prepared the agenda, gathered meeting material from various sources and recorded and prepared meeting minutes. Reviewed incoming correspondence and forwarded to appropriate personnel for action item resolution. Created a tracking system to ensure that all action items were resolved on time. Answered and directed incoming calls regarding various bridge issues for resolution. Prepared timesheets for 23 bridge inspectors and maintained all files. Managed office which included ordering office supplies, preparing expense reports for State vehicle usage, and coordinating travel arrangements. Supervised two (2) full time temporary employees.



State of MD Department of Health and Mental Hygiene - Employer/Employee Relations

• 201 West Preston Street, Baltimore, MD

• Secretary to the Manager of Employer/Employee Relations/Personnel

  • Jan 1986 - Nov 1986

  Scheduled and collected confidential and important documentation for grievance hearings. Prepared official meeting minutes from grievance hearings. Prepared documentation for employee suspensions and charges for removal. Reviewed incoming correspondence and assigned to appropriate grievance officers for resolution. Supervised one (1) office clerk. Managed use of and ordered office supplies. Scheduled and collected confidential and important documentation for grievance hearings. Prepared official meeting minutes from grievance hearings. Prepared documentation for employee suspensions and charges for removal. Reviewed incoming correspondence and assigned to appropriate grievance officers for resolution. Supervised one (1) office clerk. Managed use of and ordered office supplies.



State of MD - Department of Health and Mental Hygiene - Developmental Disabilities Administration

• 201 West Preston Street, Baltimore, MD

• Secretary to the Assistant Director of Developmental Disabilities Administration

  • Aug 1982 - Jan 1986

  Managed department documentation to include preparation and quality assurance reviews of reports, policies, grants, contracts, budgets and other correspondence for accuracy and completeness. Reviewed and assigned incoming correspondence to the appropriate personnel for action item resolution and provided the Assistant Director with a summarization of the information. Coordinated travel arrangements, handled and managed mileage reports for the State vehicle usage, established an improved filing system, and prepared correspondence to the Governor, Secretary of the Health Department, Senators and other elected officials. Provided administrative support for incoming calls regarding various issues and assigned to appropriate departments for resolution.