Cheryl Lueke

Director of Store Operations at Lotto.com Inc.
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Contact Information
us****@****om
(386) 825-5501
Location
Wellington, Florida, United States, US

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Credentials

  • Microsoft Office Specialist
    Certiport - A Pearson VUE Business

Experience

  • Lotto.com Inc.
    • United States
    • Consumer Services
    • 1 - 100 Employee
    • Director of Store Operations
      • 2021 - Present

      • Operate 8 retail locations across 7 states. • Oversee plans for future store openings (3 more locations planned by EOY). • Create, implement, and maintain retail-related standard operating procedures (SOPs). • Train and onboard new general managers in store procedures and retail systems. • Manage Lightspeed operations of all locations; provide on-demand support for store teams. • Conduct product sell-through rate analysis and margin analysis. • Liaise with all departments… Show more • Operate 8 retail locations across 7 states. • Oversee plans for future store openings (3 more locations planned by EOY). • Create, implement, and maintain retail-related standard operating procedures (SOPs). • Train and onboard new general managers in store procedures and retail systems. • Manage Lightspeed operations of all locations; provide on-demand support for store teams. • Conduct product sell-through rate analysis and margin analysis. • Liaise with all departments within parent company including IT, Lottery Operations, and Finance; work with the latter to track and reconcile Players Cafe receipts and transactions. • Design the look and feel of each individual store, including product placement, furniture, fixtures, and equipment. • Interface with architects and contractors to realize the physical vision for each location. Show less • Operate 8 retail locations across 7 states. • Oversee plans for future store openings (3 more locations planned by EOY). • Create, implement, and maintain retail-related standard operating procedures (SOPs). • Train and onboard new general managers in store procedures and retail systems. • Manage Lightspeed operations of all locations; provide on-demand support for store teams. • Conduct product sell-through rate analysis and margin analysis. • Liaise with all departments… Show more • Operate 8 retail locations across 7 states. • Oversee plans for future store openings (3 more locations planned by EOY). • Create, implement, and maintain retail-related standard operating procedures (SOPs). • Train and onboard new general managers in store procedures and retail systems. • Manage Lightspeed operations of all locations; provide on-demand support for store teams. • Conduct product sell-through rate analysis and margin analysis. • Liaise with all departments within parent company including IT, Lottery Operations, and Finance; work with the latter to track and reconcile Players Cafe receipts and transactions. • Design the look and feel of each individual store, including product placement, furniture, fixtures, and equipment. • Interface with architects and contractors to realize the physical vision for each location. Show less

  • Amazon
    • United States
    • Software Development
    • 700 & Above Employee
    • Area Manager, Logistics
      • 2020 - 2021

      • Oversaw operations focused on direct delivery to customers. • Managed delivery station, which included allocating labor, directing meetings, assigning job responsibilities, and communicating with internal and external suppliers, such as agency management representatives and their drivers. • Used KPIs such as Delivery On Time, First Time Delivery and Enhancing Customer Service to motivate staff and satisfy customers. • Provided day-to-day team support during the… Show more • Oversaw operations focused on direct delivery to customers. • Managed delivery station, which included allocating labor, directing meetings, assigning job responsibilities, and communicating with internal and external suppliers, such as agency management representatives and their drivers. • Used KPIs such as Delivery On Time, First Time Delivery and Enhancing Customer Service to motivate staff and satisfy customers. • Provided day-to-day team support during the rollout/implementation of newer systems and processes; gathered feedback to determine most efficient next steps. • Mapped business requirements, studied and analyzed workflows, and devised logistical solutions. • Utilized software and hardware tools to ensure smooth execution of normal daily operations; Verified that associates had proper tools to perform the job; Coordinated repair or replacement when needed. • Communicated daily metrics and report exceptions to building manager. Show less • Oversaw operations focused on direct delivery to customers. • Managed delivery station, which included allocating labor, directing meetings, assigning job responsibilities, and communicating with internal and external suppliers, such as agency management representatives and their drivers. • Used KPIs such as Delivery On Time, First Time Delivery and Enhancing Customer Service to motivate staff and satisfy customers. • Provided day-to-day team support during the… Show more • Oversaw operations focused on direct delivery to customers. • Managed delivery station, which included allocating labor, directing meetings, assigning job responsibilities, and communicating with internal and external suppliers, such as agency management representatives and their drivers. • Used KPIs such as Delivery On Time, First Time Delivery and Enhancing Customer Service to motivate staff and satisfy customers. • Provided day-to-day team support during the rollout/implementation of newer systems and processes; gathered feedback to determine most efficient next steps. • Mapped business requirements, studied and analyzed workflows, and devised logistical solutions. • Utilized software and hardware tools to ensure smooth execution of normal daily operations; Verified that associates had proper tools to perform the job; Coordinated repair or replacement when needed. • Communicated daily metrics and report exceptions to building manager. Show less

  • The School District of Palm Beach County
    • United States
    • Education Administration Programs
    • 700 & Above Employee
    • Teacher
      • 2016 - 2020

      • Taught AICE Travel & Tourism course designed by Cambridge University. • Instructed students for Cambridge International AS & A Level examinations. • Prepared students to become certified as Microsoft Office Specialists. • Taught AICE Travel & Tourism course designed by Cambridge University. • Instructed students for Cambridge International AS & A Level examinations. • Prepared students to become certified as Microsoft Office Specialists.

  • Global Spectrum is now Spectra
    • United States
    • Hospitality
    • 100 - 200 Employee
    • Event Operations Manager
      • 2014 - 2015

      • Managed the hiring, training, and performance of facility staff. • Directed, motivated, and instructed staff; fostered collaboration among 50-100 team members. • Oversaw replenishment and proper levels of custodial supplies within financial specifications. • Reported defective equipment, facility damage, areas of the facility requiring cleaning, and incorrect or improper setups to supervisors in a timely manner. • Ensured timely and effective setup and breakdown of events. • Managed the hiring, training, and performance of facility staff. • Directed, motivated, and instructed staff; fostered collaboration among 50-100 team members. • Oversaw replenishment and proper levels of custodial supplies within financial specifications. • Reported defective equipment, facility damage, areas of the facility requiring cleaning, and incorrect or improper setups to supervisors in a timely manner. • Ensured timely and effective setup and breakdown of events.

  • University of Central Florida
    • United States
    • Higher Education
    • 700 & Above Employee
    • Ticket Sales Representative
      • 2014 - 2014

      • Established, developed, and maintained relationships with ticket holders. • Executed ticket sales and customer account management using Archtics Ticketing System. • Implemented and supervised call center for Young Alumni Program. • Established, developed, and maintained relationships with ticket holders. • Executed ticket sales and customer account management using Archtics Ticketing System. • Implemented and supervised call center for Young Alumni Program.

  • Crowne Storage
    • Lake Worth, Florida
    • Property Manager
      • 2012 - 2013

      • Maintained 92,000 sq. ft. storage facility; supervised employees. • Monitored and managed controllable expenses, reducing delinquency by… • Developed and initiated marketing strategies. • Maintained 92,000 sq. ft. storage facility; supervised employees. • Monitored and managed controllable expenses, reducing delinquency by… • Developed and initiated marketing strategies.

  • ALDI USA
    • United States
    • Retail
    • 700 & Above Employee
    • District Manager
      • 2011 - 2012

      • Oversaw operations for three store locations with more than 3.3 million in sales. • Handled the recruitment, training, development, and performance of team members. • Monitored and managed controllable expenses. • Oversaw the achievement of store productivity results, inventory results, and perishable loss results. • Collaborated effectively with all stakeholders through ongoing, direct communication. • Oversaw operations for three store locations with more than 3.3 million in sales. • Handled the recruitment, training, development, and performance of team members. • Monitored and managed controllable expenses. • Oversaw the achievement of store productivity results, inventory results, and perishable loss results. • Collaborated effectively with all stakeholders through ongoing, direct communication.

  • Women's Basketball Hall of Fame
    • United States
    • Spectator Sports
    • 1 - 100 Employee
    • Select Camp Intern
      • 2010 - 2010

      • Planned and promoted Hall of Fame events. • Planned camp itinerary. • Managed camp budget. • Planned and promoted Hall of Fame events. • Planned camp itinerary. • Managed camp budget.

  • Tickets Unlimited
    • Knoxville, Tennessee Area
    • Ticket Agent
      • 2010 - 2010

      • Managed phone calls. • Answered customer questions about events. • Executed complex ticket sales. • Managed phone calls. • Answered customer questions about events. • Executed complex ticket sales.

  • Thornton Athletic Student Life Center
    • Knoxville, Tennessee Area
    • Student Athlete Mentor
      • 2010 - 2010

      • Assisted with time management and academic work. • Maintained and promoted a proper study environment. • Assisted with academic work. • Assisted with time management and academic work. • Maintained and promoted a proper study environment. • Assisted with academic work.

  • Tennessee Athletic Hospitality
    • Knoxville, Tennessee Area
    • Host Ambassador
      • 2009 - 2009

      • Provided quality customer service to skybox holders. • Worked collaboratively with other team members. • Performed daily maintenance services for skyboxes. • Provided quality customer service to skybox holders. • Worked collaboratively with other team members. • Performed daily maintenance services for skyboxes.

  • University of Tennessee Women's Athletic Training Room
    • Knoxville, Tennessee Area
    • Student Athletic Trainer
      • 2008 - 2009

      • Distributed prescriptions. • Assisted Athletic Trainers. • Communicated with Athletic Department. • Perform therapy treatments using modalities • Distributed prescriptions. • Assisted Athletic Trainers. • Communicated with Athletic Department. • Perform therapy treatments using modalities

Education

  • University of Central Florida
    Master of Business Administration (MBA)
    2013 - 2014
  • University of Central Florida
    Master of Science in Sports Business Management (MSBM)
    2013 - 2015
  • University of Tennessee-Knoxville
    Bachelor of Science in Education, Sport Management
    2007 - 2010

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