Experience

Department of Veterans Affairs, Office of Inspector General

• United States
• Government Administration
• 400 - 500 Employee

• Advanced Medical Support Assistant

  • Sep 2020 - Present



Naval Medical Center San Diego

• 400 - 500 Employee

• Medical Support Assistant

  • Oct 2017 - Jul 2019



Tripler Army Medical Ctr

• Hawaiian Islands

• Administrative Assistant

  • Oct 2015 - Jul 2017

  Maintain electronic and paper calendar, updating it daily. Make tentative or firm appointments as appropriate and briefs the supervisor on the subject matter to be discussed. Prepares Defense Travel System (DTS) authorizations and vouchers. Operates a variety of application programs to prepare documents, charts, statistical tables, reports, etc. In-process and out-process all personnel in the Department. Maintain office equipment and supplies. Maintain electronic and paper calendar, updating it daily. Make tentative or firm appointments as appropriate and briefs the supervisor on the subject matter to be discussed. Prepares Defense Travel System (DTS) authorizations and vouchers. Operates a variety of application programs to prepare documents, charts, statistical tables, reports, etc. In-process and out-process all personnel in the Department. Maintain office equipment and supplies.



Department of Defense Education Activity (DoDEA)

• United States
• Primary and Secondary Education
• 700 & Above Employee

• Substitute Teacher

  • Nov 2011 - Mar 2014

  Fulfilled both short- and long-term substitute assignments across all subject areas, effectively taught students of varied academic levels and diverse cultural backgrounds. Instructed classes of as many as 27 students; communicated with teachers, administrators and parents; and build a positive rapport with students. I maintained discipline and classroom control that fostered a safe and positive environment for all students and staff in accordance with school and county policies. Daily lesson plans were created and administered to students. I was required to complete a Substitute Teacher Report Form for the regular classroom teacher. Al division regulations and policies were complied with while supporting the school mission. Show less



LEAP Auto Loans

• United States
• Financial Services
• 1 - 100 Employee

• Sales and Credit Specialist

  • Nov 2010 - Jul 2011

  Responsible for selling, processing and underwriting auto lease applications within delegated limits of authority whileadhering to credit policy/guidelines and procedures and applicable Federal and State regulations. I had to promote finance programs through ongoing communications with the customers. I received inbound calls and evaluated customer’s auto needs and sold the appropriate program based on the customer’s situation. I also generated/processed applications (from inbound/outbound calls, internet, and mail) and inputted the application data into the database system. My duties included structuring lease agreements (monthly payment, term, rental charge, etc.) and explain said structure to the customer. Communicated with insurance companies, and other finance companies to ensure customer information was updated and correct. Before releasing the vehicle to a customer I had to ensure that it was insured and registered. I met and maintained monthly funding goals by providing consistent team support. Had to ensure that all credit decision requirements, documents and/or stipulations were followed and obtained. I maintained and sustained constant communication with repossession agents in order to negotiate and pay fees incurred. I maintained a tracking system using an excel spreadsheet and maintained customer files in a secure location. I utilized email to communicate with internal and external customers. Show less



ACC Consumer Finance

• United States
• Financial Services
• 1 - 100 Employee

• Manager

  • Apr 2006 - Nov 2009

  • Managed several departments in a high paced call center environment with 25 FTE. Created and implemented training programs, policies and financial controls to reduce turnover and improve productivity and efficiency. Managed all repossession phases from early stage to remarketing of the vehicles. Responsible for managing policies and procedures for insurance, titles, accounts payable and bankruptcy departments. Compiled data required for charge-off reporting to be reviewed by the Vice President of Contract Servicing. Consistently use statistical analysis to assist with making decisions that enhance organizational productivity and reduce organizational expense. Ensured staff adhered to FDCPA and other financial regulations. Communicate effectively both written and verbally with internal and external customers. Resolve customer/vendor disputes with respect and result. Assisted Management with recommendations on employee tracking, bonus structures and overall enhancement of the department. Reviewed and approved loans for modification. Show less

• Operations Recovery Manager

  • Apr 2006 - Nov 2009

  Managed several departments in a high paced call center environment. Liquidated auto portfolios to include recovering vehicles, collection of deficiency balances, bankruptcy /legal disputes and all relevant vehicle title activity which contributed to the reduction of overall organizational losses. Monitored calls through the ACD lines to ensure low abandon rate. Reviewed and approved accounts for loan modification. Implemented workout program for delinquent accounts. Created and implemented training programs, policies and financial controls to reduce turnover and improve productivity and efficiency. Managed all repossession phases from early stage to remarketing of the vehicles. Responsible for all stages of recovery within the 30 FTE call centers. Compiled data required for charge-off reporting to be reviewed by the Vice President of Contract Servicing. Consistently use statistical analysis to assist with making decisions that enhance organizational productivity and reduce organizational expense. Responsible for minimizing loss and exposure through adherence to all regulatory requirements and business unit policies and guidelines. Communicate effectively both written and verbally with internal and external customers. Worked with Customer Service in updating credit reporting. Resolve customer/vendor disputes with respect and result. Assisted Management with recommendations on employee tracking, bonus structures and overall enhancement of the department. Show less



Household Automotive Finance Corporation/HSBC

• Greater San Diego Area

• Collection Manager

  • Jan 1999 - Jan 2006

  Trained, motivated and developed Unit Managers to be organizationally effective, customer centric and result orientated. Ensured Call Monitors were complete, compliant and effective. Monitored inbound and outbound call volume through IVR system. Ensured files were consistently reviewed and documented accordingly. Counsel/administer disciplinary action when appropriate and required. Reviewed and approved accounts for loan modifications. Effectively resolved conflict between supervisors and/or employees with overall positive results. Review and oversee daily productivity to validate all productivity levels are managed effectively and efficiently. Provided daily/monthly/quarterly reports to management to corroborate the departments overall organizational impact. Schedule staff accordingly to ensure adequate phone coverage at all times. Show less



Household Automotive Finance Corporation

• Greater San Diego Area

• Collection Supervisor

  • Jan 1998 - Jan 1999

  Trained, motivated and developed collection specialists within the Loss Mitigation Department to become organizationally impactful and result orientated. Maintained and updated side files for easy accessibility for review and decision making. Administered disciplinary action when required and appropriate. Review and oversee daily productivity to include recommendations to management for efficiency improvement and overall loss reduction. Resolved customer disputes/complaints effectively and respectfully. Show less