Experience

Fidget Ltd

• United Kingdom
• Information Technology & Services
• 1 - 100 Employee

• Office/Accounts Administrator

  • Sep 2015 - Present



n/a - currently unemployed

• Full-time mum

  • Oct 2011 - Sep 2015

  Taking the opportunity to be with my young children full-time after accepting redundancy. Taking the opportunity to be with my young children full-time after accepting redundancy.



SSP Limited

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• Associate Support Analyst

  • Nov 2003 - Sep 2011

  Worked in a team that provided 1st and 2nd line technical support for SSP supplied software to a client base of Insurance Brokers. Liaised with clients, owning and managing their issues from incident creation to resolution. Investigated problems in detail, either resolving within the team or by working with other departments to achieve a solution. Provision of software updates and bug fixes. Production and maintenance of documentation. Worked in a team that provided 1st and 2nd line technical support for SSP supplied software to a client base of Insurance Brokers. Liaised with clients, owning and managing their issues from incident creation to resolution. Investigated problems in detail, either resolving within the team or by working with other departments to achieve a solution. Provision of software updates and bug fixes. Production and maintenance of documentation.



BMI Healthcare

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• IT Support Officer

  • Apr 2002 - Oct 2003

  As the sole IT specialist at BMI's Princess Margaret Hospital, provided an implementation, support and maintenance service to 150+ users of the various information systems. As the sole IT specialist at BMI's Princess Margaret Hospital, provided an implementation, support and maintenance service to 150+ users of the various information systems.



Sectornet

• Software Support Consultant

  • Aug 1999 - Apr 2002



Aquazur

• IT Analyst

  • Aug 1996 - Aug 1999



Martin Ward Anderson

• Office Administrator

  • Jul 1990 - Aug 1996