Experience

Rose Dental

• United States
• Medical Practices
• 1 - 100 Employee

• Treatment Coordinator

  • Dec 2018 - Present

  • Manage customer service, liaising with patients to arrange treatment plans and coordinate insurance benefits. • Documented and communicated patient care information to appropriate members of specialized patient care team. • Answered customer inquiries, completed transactions, provided quality customer service, processed appointments, and follow-up on customer service requests, as necessary. • Performed efficient and accurate data entry researching and analyzing customer accounts. • Demonstrated the ability to troubleshoot problems until resolved. Show less


Pure Dental Health
• United States
• Medical Practices
• 1 - 100 Employee
• Call Center Specialist

  • Jan 2016 - Dec 2018


A House of Creations

• Artists and Writers

• General

  • Feb 2012 - Nov 2017

  • Conducted daily management responsibilities, including food safety, controlling costs and customer service. • Oversee the guest service function to ensure corrective action is taken to resolve guest complaints and ensure superior guest is delivered. • Developed and created sales goals. • Managed inventory, ordered supplies, and performed basic bookkeeping. • Conducted daily management responsibilities, including food safety, controlling costs and customer service. • Oversee the guest service function to ensure corrective action is taken to resolve guest complaints and ensure superior guest is delivered. • Developed and created sales goals. • Managed inventory, ordered supplies, and performed basic bookkeeping.



OTT TRUCKING

• United States

• Office Manager

  • Jun 2014 - Jan 2016

  • Provided general office management services for a Georgia transporting company. • Managed inventory weekly, prepared financial statements, handled marketing, and managed internal business operations. • Maintain accounts receivables, collecting on past due invoices maintaining reputable relationships with customers to ensure satisfaction and customer retention. • Review and authorized of payroll before final submission and distributed payroll. • Provided general office management services for a Georgia transporting company. • Managed inventory weekly, prepared financial statements, handled marketing, and managed internal business operations. • Maintain accounts receivables, collecting on past due invoices maintaining reputable relationships with customers to ensure satisfaction and customer retention. • Review and authorized of payroll before final submission and distributed payroll.



The Forest At York Apartments

• United States
• Real Estate

• Assistant Manager

  • Jul 2014 - Nov 2014

  Responsibilities: •Assist prospect residents fill/complete necessary documents for their applications •Show prospects the stage unit and amenities of the facilities •Explained the rules and regulations of the facility to new tenants •Prepare spreadsheets necessary for daily activity •Collect monthly rent and record it to payment receivables •Inspect every unit apartment to make sure they are within states regulations •Assist property manager with office duties •Answer incoming phone calls •Greet clients in lobby and provide customer service •Assist in planning and implementing activity agendas for the residents •Monitor the marketing traffic for the facility Show less



Healthcare Business Management Solution

• United States
• 1 - 100 Employee

• Intern

  • May 2014 - Jun 2014

  Responsibilities: •Assists with ICD and CPT billing and coding •Balance payment receivable •Collect payments from patients •Research Medicare/Medicaid/Third Party benefits •Prepare invoices and statements •Record insurance payments/reimbursements in computer system •Determine why insurance company deny claims •Determine contract and benefit eligibility •Input patient's information electronically •Organize and sort files and documents •manage outbound and incoming calls •Responds to telephone and written inquiries from clients, providers, and in-house department •Develops and maintains positive patient/guest relations •Set up and manage schedules and appointments Show less



Cracker Barrel

• United States
• Restaurants
• 700 & Above Employee

• Cashier/Customer Service

  • May 2012 - May 2014

  Responsibilities: •Receive cash/credit payments •Provide customer service •Respond and resolve guest concerns •Pay out cash tips for servers •Manage retail inventories •Help minimize asset shrinkage •Answer phone calls •Operate cash stand •Operate call in/take out orders •Demonstrate store's product knowledge •Greet guests Responsibilities: •Receive cash/credit payments •Provide customer service •Respond and resolve guest concerns •Pay out cash tips for servers •Manage retail inventories •Help minimize asset shrinkage •Answer phone calls •Operate cash stand •Operate call in/take out orders •Demonstrate store's product knowledge •Greet guests



Christian's Pharmacy & Christian's Health Services

• United States
• Pharmaceutical Manufacturing

• Pharmacy Technician

  • 1999 - 2012

  • Displayed patient oriented and comprehensive clinical pharmacy services and pharmaceutical care, drug interaction screening and monitoring, medication dispensing and counseling. • Communicate daily with various health insurance providers and health care professionals regarding prescription details, approved substitutes, and payment information. • Displayed patient oriented and comprehensive clinical pharmacy services and pharmaceutical care, drug interaction screening and monitoring, medication dispensing and counseling. • Communicate daily with various health insurance providers and health care professionals regarding prescription details, approved substitutes, and payment information.