Experience

EveryCloud Technologies

• Sales Support

  • Jul 2017 - Present

  I am required to provide support in the sales department within a worldwide company providing security and antispam for corporate emails. My role is to provide support to the business and sales managers. Daily use of IT systems, specifically Microsoft Office, Word, Excel and Email, which I am capable of to an advanced level. I will regularly be liaising and working closely with the other staff and customers. Preparing reports and gathering information as well as dealing with processing renewals and invoices. I may occasionally be required to interact with customers via telephone or email, create proposals and assist with email marketing to help create leads. Show less



Harper Collins Publishers Ltd.

• Field Sales Support

  • Nov 2016 - Jul 2017

  My main objective in the role was to contact Teachers in schools across Primary and Secondary schools in England and Scotland to arrange an appointment for my Field Sales Representative to attend to show and sell resources. I supported three representatives across England and Scotland for Collins Education as well as secondary for Leckie & Leckie in Scotland. I possess knowledge of the resources that both Collins Education and Leckie & Leckie offer their schools and would use this knowledge in securing an appointment. My role requires me to think on my feet, be confident on the phone, hit sales targets week on week and see the admin process all the way through to appointment booking. My role involved being the hub for field ops and offering advice, guidance and support to help them do their job and do it right. Show less



Social Media Root

• United Kingdom
• Advertising Services

• Self Employed

  • Apr 2016 - Nov 2016

  This role consisted of coaching individual’s and/or their staff how to manage their social media, setting up business social media sites, marketing the client’s business online, creating interesting and appropriate content to reach target audience and increase traffic, build email lists as well as social media related admin tasks. This role consisted of coaching individual’s and/or their staff how to manage their social media, setting up business social media sites, marketing the client’s business online, creating interesting and appropriate content to reach target audience and increase traffic, build email lists as well as social media related admin tasks.



Social Pandora PA

• United Kingdom
• Marketing and Advertising
• 1 - 100 Employee

• Social Media Manager

  • Aug 2015 - Apr 2016

  Social Media Manager, helping other businesses and individuals with their online presence and their social media marketing and development. During this period, I completed online courses with Udemy which advanced my skill set. I was responsible for setting up business social media sites, creating graphics representing the client’s product or service, develop ad campaigns, market the client’s business online, create interesting and appropriate content to reach target audience and increase traffic, build email list and take on admin tasks. Show less



Lorne Hotel Glasgow

• Hospitality
• 1 - 100 Employee

• Bar Staff

  • Jul 2009 - Oct 2009

  This was a dual role as a cocktail waitress and restaurant waitress in a high-end bar in West End Glasgow. I was responsible for welcoming and greeting guests, taking and relaying customer orders, delivering food and drinks. I would prepare a variety of drinks including cocktails, wines, mixed drinks and coffee. I was also responsible for ensuring the bar was sufficiently stocked and thoroughly cleaned and presentable. This was a dual role as a cocktail waitress and restaurant waitress in a high-end bar in West End Glasgow. I was responsible for welcoming and greeting guests, taking and relaying customer orders, delivering food and drinks. I would prepare a variety of drinks including cocktails, wines, mixed drinks and coffee. I was also responsible for ensuring the bar was sufficiently stocked and thoroughly cleaned and presentable.



Glasgow Western Infirmary & Nuffield + Rosshall Private Hospital

• Medical Secretary/ PA

  • Nov 2006 - Feb 2009

  I was expected to perform to a consistently high level as personal secretary to the Consultant in a demanding and fast paced environment. I had to adhere to strict patient confidentially laws whilst performing my duties, including audio typing, liaising with patients, managing patient files and appointments, waiting lists and transport including handling patient enquiries. Managing consultants and specialist registrar’s diary and meetings, creating reports and drafting and sending invoices. I was expected to perform to a consistently high level as personal secretary to the Consultant in a demanding and fast paced environment. I had to adhere to strict patient confidentially laws whilst performing my duties, including audio typing, liaising with patients, managing patient files and appointments, waiting lists and transport including handling patient enquiries. Managing consultants and specialist registrar’s diary and meetings, creating reports and drafting and sending invoices.



Yorkhill Childrens Hospital

• United Kingdom
• Medical Practices
• 1 - 100 Employee

• Administrator

  • Jun 2006 - Nov 2006

  Temporary Admin Officer was to perform secretarial duties to the physicians including typing letters, reports, creating spreadsheets and maintaining the filing system. I was also required to maintain patient medical records, also update records and liaise with patients verbally and in writing as well as managing appointments. Temporary Admin Officer was to perform secretarial duties to the physicians including typing letters, reports, creating spreadsheets and maintaining the filing system. I was also required to maintain patient medical records, also update records and liaise with patients verbally and in writing as well as managing appointments.



Direct Line

• Insurance

• Customer Service Advisor

  • Jun 2005 - Jun 2006

  I was responsible for answering inbound calls from customers. This included customers requesting changes to their insurance policies, creating insurance quotes for new customers as well as handling some complaints or general enquiries. I was also encouraged to sell additional products to customers for instance breakdown insurance or additional hire car and push the highest level of cover. I was responsible for answering inbound calls from customers. This included customers requesting changes to their insurance policies, creating insurance quotes for new customers as well as handling some complaints or general enquiries. I was also encouraged to sell additional products to customers for instance breakdown insurance or additional hire car and push the highest level of cover.