Office Assistant, and religious education

• Jan 2019 - Present

Jesus Christ is Lord - Thanks be to God. Jesus Christ is Lord - Thanks be to God.

Retired - Independent Consultant

• 2018 - Present

Global Services Business Systems Manager

• 2007 - 2017

Provided technical project management for Global Services (training, support and service) Information Systems for continuous process improvement. Led international Information Systems Team managing Sales Force, Remedy, Knowledgebase and registration / warranty for internal customers, partners and end-users. Select Accomplishments: • Implemented and managed 12+ projects successfully by strategically utilizing 6 sigma Black Belt, Green Belt and Kaizen knowledge and techniques. • Enhanced warranty claims’ accuracy, data integrity, administrative throughput and analytics capabilities through systems automation and integration of ERP and CRM, driving toward single source of data truth. • Increased customers’ satisfaction with process and improved access to order details by implementing services parts E-commerce solution for partners. • Improved data integrity and provided 1 portal for partners / customers by migrating several legacy systems’ data. • Expanded throughput / attachment rates for partners and increased satisfaction by managing systems project using AW3 cloud for web and mobile (iPhone and Android) implementations. • Delivered 10x registration rates and 2x renewal rates by promoting optimum user experience and customer satisfaction via technical interface for warranty management and registration system, support and service portal design. • Motivated global teams and optimized project participation / completion with cross-functional, International Project Team leadership using mobile communications and face-to-face interaction. • Advanced quality of reporting metrics by automating / standardizing Failure Mode and Corrective Action codes, achieving warranty reduction identification for corporate quality and engineering teams. • Reduced technical support requirements and gave users easier access to answers by implementing web and mobile self-help knowledge base. Show less

Manager, Engineering Services

• 2000 - 2007

Ran Engineering Services in start-up including PCB and FLEX, change control, configuration, bills of material and supply chain. • Helped grow company to $100M by actively participating in start-up disk drive company’s leadership team. • Accommodated 1M disk drive shipments / year successfully by defining and implementing multi-national ERP and CRM systems. • Provided higher-quality disk drive products by creating low-noise PCB designs. • Decreased product costs by consolidating part numbers and bills of material across products for optimum supply chain management. Show less

Manager, Engineering Services

• 1998 - 2000

• Layout and Capture of all PCB and schematic designs • Developed, implemented and managed all Documentation, Change Control and Configuration Management functions for products and peripheral equipment • Key manufacturing participant in the definition and full implementation of Oracle ERP system, with multi-organization, multi-national access. Oracle super-user for all manufacturing and supply chain functions (purchasing, inventory, bills of materials), including Sys Admin and Discoverer reports • Project management, planning, budgeting, evaluation, and motivation of my group Show less

Manager, Manufacturing Engineering Services

• 1995 - 1998

• Departmental and Corporate Process Definition and Implementation for new MES department • Management of electrical and mechanical cad design for test and process engineering • Man-Man to Oracle implementation for manufacturing part numbers and bills of materials • Lotus Notes Database Development for change, procedure and software release and control • Corporate participation at the local and national level for Communications, ISO, 6-Sigma, Documentation and Engineering Committees Show less