Experience

Travelex Insurance Services

• United States
• Travel Arrangements
• 1 - 100 Employee

• Customer Solutions Specialist

  • Mar 2020 - Present



Hayneedle.com (Wal-Mart)

• Customer Care Lead

  • May 2015 - Jan 2020

  Assisted internal customer service agents and sales agents with questions regarding processes and products. Approved items beyond levels of authorization for most agents, including conducting price adjustments to retain customers and authorizing returns and warranty issues out of norm. Maintained calm and friendly demeanor with escalated customers to de-escalate stressful situations and solve respective problems to retain future business for company. • Provided staff training. • Received Spirit of Hayneedle Award during first year.

• Sales Specialist

  • Oct 2012 - May 2015

  Answered customer questions and responded quickly to problems and complaints in person, on phone, and by email. Assisted customers by providing information about products, services, store hours, and policies and promotions. Helped customers in finding correct items for purchase by researching products as well as talking to suppliers directly. Worked with customers to place orders.• Employed upselling techniques to increase sales.• Achieved highest sales of all representatives in first year of employment and remained at top during tenure.



C & R Projects

• India
• Construction

• Owner

  • Jul 2008 - Oct 2012

  Purchased and sold merchandise at horse shows throughout Midwest. Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines. Monitored market conditions to set accurate pricing structures to take advantage of emerging trends and purchased merchandise for selling. Set up sales booth at horse shows and craft fairs. • Tracked inventory and sales by using computer applications as well as maintaining all pertinent records.• Chose merchandise for selling.



Galler of Crafts

• United States
• Retail

• Owner

  • Sep 2002 - Jul 2008

  Led startup and opening of craft mall business and provided business development. Oversaw creation of operational procedures and workflow planning. Promoted branding initiatives. Developed effective marketing and sales strategies to meet new business development goals. Presented products at events and tradeshows to increase brand awareness. Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability. Interviewed and vetted vendors selling merchandise in craft mall. Facilitated inventory management, vendor payment, employee checks, and all government taxes required by using computer-based applications.