Experience

UC Group

• United States
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Director of Customer Relations

  • Jan 2022 - Present

  Bolingbrook, Illinois, United States Team Leader of customer relations inclusive of the consolidation, brokerage and warehousing divisions.



Dynamic 3PL

• United States
• Warehousing
• 1 - 100 Employee

• Senior Production Planning Manager

  • Nov 2019 - Jan 2022

  Joliet, Illinois Primary and Secondary co-packing division Account Management Labor Negotiation and Staffing Management Customer Production Reporting Forecasting / Planning Microsoft Word, Excel

• Customer Success Director

  • Nov 2014 - Nov 2019

  Joliet, IL Target for a high level of customer satisfaction Transportation Operations/ Echo Global Station Manager Risk Management Cost Reduction Relationship building Voice of Customer Recruiting of Warehouse and Customer Service teams employee and temp. Improved team organizational Structure Measured Success

• Director of Transportation

  • Mar 2010 - Nov 2014

  Joliet, IL • Managed transportation and warehousing customer service functions • Directed carrier procurement • Assigned as the Echo Global Station Manager • Trained and supported customer service personnel on all required systems • Implemented new customers into the transportation systems • Directed customer service teams in all aspects of the operation • Developed and maintained strong customer relationships



Alliance 3PL

• Director of Transportation

  • May 2007 - Mar 2010

  HR Management Transportation Management



Alliance 3PL

• Procurement Manager

  • 2000 - 2007