Experience

Affinitiv Advertising

• United States
• Advertising Services
• 1 - 100 Employee

• Digital Operations Specialist

  • Apr 2017 - Present

  Create static, carousel and collection ads in Facebook's Business Manager for the automotive industry. Create static, carousel and collection ads in Facebook's Business Manager for the automotive industry.



OneCommand

• United States
• Advertising Services
• 1 - 100 Employee

• Data Integrations Analyst

  • Oct 2014 - Present

• Support Specialist

  • Aug 2010 - Oct 2014



First Mercantile Trust Company

• Plan Maintenance Coordinator

  • Jan 2009 - Jan 2010

  * Process requests to add or replace funds, default funds, update fund models, add sources and process fee class changes on a plan level. Many of these changes prompted the transfer of millions of dollars.* Processed semi-annual Fund Replacement Utility replacing funds on a company level, the largest moving $287M.* Responsible for the maintenance of plan level information.

• Client Relations Account Manager

  • Apr 2003 - Jan 2009

  * Effectively educate and resolve issues of nationwide clientele in an accurate, professional and confidential manner that is consistent with the values and mission of our company. * Share with department, including management, my experience in resolution of issues they have not previously encountered.* Designated first point of contact for Deposit Watchdog for Client Relations. Monitor and resolve outstanding deposit reconciles; recommend and implement approved policy and procedures; produce weekly reports for manager, supervisor, trustee review committee and compliance department; support the research and resolution of daily issues.* Promoted to Team Leader August 2007. Additional responsibilities include creation of certification letters for auditors, maintaining approved web menu options, assisting in the resolution of escalated client calls of teammates, coordinating coverage of workload when teammates are absent, training new teammates and to provide leadership to the Client Relations team, in addition to that provided by department supervisor and manager.



Starratt & Associates

• United States
• Financial Services

• Sales Manager Assistant

  • Jul 2002 - Apr 2003

  Placed orders with numerous manufacturers for clients in wholesale gift industry, created and distributed marketing materials, resolved issues with and tracked status of orders. Placed orders with numerous manufacturers for clients in wholesale gift industry, created and distributed marketing materials, resolved issues with and tracked status of orders.



Crye-Leike Realtors

• United States
• Real Estate
• 700 & Above Employee

• Real Estate Agent Assistant

  • Apr 2002 - Aug 2002

  Prepared and processed all necessary paperwork for new listings, pending sales and final sales. Responsible for advertising in the Commercial Appeal and the Crye-Leike Homebuyer's Guide. Created and distributed informative materials to the owners of homes we had listed. Prepared and processed all necessary paperwork for new listings, pending sales and final sales. Responsible for advertising in the Commercial Appeal and the Crye-Leike Homebuyer's Guide. Created and distributed informative materials to the owners of homes we had listed.



Child Care Council of Kentucky

• United States
• Hospitals and Health Care

• Case Manager/Child Care Assistance

  • Feb 2001 - Dec 2001

  * Conducted interviews with clients, identified available resources and approved funding for day care for approximately 275 clients, 520 children. * Managed cases with respect to changes in status or qualifications.* Identified relevant information for the Office of Inspector General when fraud was detected. Managed payback agreements for fraudulent clients.* Responsible for training new case managers in various aspects of the job, such as researching available options and educating the clients as to their responsibilities; managing the clients' cases so that information is kept current and accurate.



Carlson Wagonlit Travel/WTS, Inc

• Leisure Travel Consultant

  • Jan 1997 - Jan 2001

  *Responsible for preparing all aspects of leisure travel arrangements for clients and handling any problems arising during clients' travel.*Responsible for training new travel consultants. *Responsible for preparing all aspects of leisure travel arrangements for clients and handling any problems arising during clients' travel.*Responsible for training new travel consultants.