Experience

Patelco Credit Union

• United States
• Banking
• 700 & Above Employee

• Senior Payment Operations Specialist

  • Aug 2022 - Present

  • Post payments/deposits • Process VOD/VOM • Process Certificate Maturity requests • Review mobile deposits • Post payments/deposits • Process VOD/VOM • Process Certificate Maturity requests • Review mobile deposits



Sears

• United States
• Retail
• 700 & Above Employee

• Fine Jewelry Cashier

  • Oct 2017 - Jan 2018

  • Greet customers and ascertain what each customer wants or needs. • Maintain records related to sales. • Watch for and recognize security risks and thefts, and know how to prevent or handle these situations. • Exchange merchandise for customers and accept returns. • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits. SEASONAL POSITION Show less



Nancom Communications

• Atwater Ca

• Solar Consultant

  • Sep 2016 - Apr 2017

   Generate solar energy customer leads to develop new accounts.  Prepare proposals, quotes, contracts, or presentations for potential solar customers.  Gather information from prospective customers to identify their solar energy needs.  Provide customers with information such as quotes, orders, sales, shipping, warranties, credit, funding options, incentives, or tax rebates.  Provide technical information about solar power, solar systems, equipment, and services to potential customers or dealers. Show less



Bank of America

• United States
• Banking
• 700 & Above Employee

• Customer Service Representative

  • Nov 2011 - Aug 2013

  • Demonstrated mastery of customer service call script within specified time frames. • Answered customers' questions and addressed problems and complaints and resolved them to the best of my ability via phone. • Educated customers on product and service offerings. • Offered exceptional customer service to differentiate and promote the company brand. • Collaborated with customer service team members to give exceptional service throughout the entire experience. • Built customer confidence by actively listening to their concerns and giving appropriate feedback. • Kept current on market and product trends to effectively answer customer questions. • Built and maintained effective relationships with peers and upper management. • Informed customers about all product lines and services offered by the company. • Recorded data accurately. • Made reasonable procedure exceptions to accommodate unusual customer requests. • Maintained up-to-date records at all times. • Built customer loyalty by placing follow-up calls for customers who reported product issues. Show less



Gottschalks

• Retail
• 100 - 200 Employee

• Vault Teller

  • Mar 2005 - Jan 2006

  •Balanced daily cash deposits and bank vault inventory with a zero error rate. • Reported daily averages and shortages to the operations department. • Supplied tellers with coin and currency as needed. • Delivered prompt, accurate and excellent customer service. • Daily deposits and armored car exchanges. • Counting the safe three times a day. • Accurately inputting data into the computer. • Online order fulfillment. Properly packaging items. Sending and receiving of products through UPS. • Processed credit card payments. • Answered department telephone calls within two rings, using correct salutations and telephone etiquette. • Properly directed inbound calls in phone queues to improve call flow. • Efficiently completed customer returns and exchanges. • Gift Wrap Show less