Experience

AAN, Inc.

• United States
• Insurance
• 1 - 100 Employee

• Insurance Claims Reviewer

  • Mar 2017 - Present

• Bookkeeping/Office Manager

  • May 2015 - Mar 2017

  Switched roles



Cricket Wireless

• United States
• Telecommunications
• 700 & Above Employee

• Sales Coordinator

  • Aug 2005 - Oct 2014

  • Support Chattanooga and Knoxville Corporate and Indirect stores. • Create and maintain daily, weekly, and monthly reports for Corporate and Indirect sales teams. • Code and submit invoices to AP for payment. • Create and receive PO's as needed. • Order store supplies from various vendors and merchandising elements for Corporate and Indirect stores. • Provided excellent customer service by handling service related issues and customer … Show more • Support Chattanooga and Knoxville Corporate and Indirect stores. • Create and maintain daily, weekly, and monthly reports for Corporate and Indirect sales teams. • Code and submit invoices to AP for payment. • Create and receive PO's as needed. • Order store supplies from various vendors and merchandising elements for Corporate and Indirect stores. • Provided excellent customer service by handling service related issues and customer complaints. • Setup new customer accounts and maintain existing accounts. • Assisted customers in the selection and purchase of phones, accessories, rate plans, and features. • Consistently maintained sales goals. • Fulfilled warranty and insurance claims, and processed bill payments • Created and implemented sales tracking reports using Excel for myself and other reps. • Prepared schedule for sales representatives. • Created and distributed sales flyers using Microsoft Publisher for local outbound marketing. • Completed callback to customers to ensure their satisfaction with our service. • Assisted in the training of new employees. Show less • Support Chattanooga and Knoxville Corporate and Indirect stores. • Create and maintain daily, weekly, and monthly reports for Corporate and Indirect sales teams. • Code and submit invoices to AP for payment. • Create and receive PO's as needed. • Order store supplies from various vendors and merchandising elements for Corporate and Indirect stores. • Provided excellent customer service by handling service related issues and customer … Show more • Support Chattanooga and Knoxville Corporate and Indirect stores. • Create and maintain daily, weekly, and monthly reports for Corporate and Indirect sales teams. • Code and submit invoices to AP for payment. • Create and receive PO's as needed. • Order store supplies from various vendors and merchandising elements for Corporate and Indirect stores. • Provided excellent customer service by handling service related issues and customer complaints. • Setup new customer accounts and maintain existing accounts. • Assisted customers in the selection and purchase of phones, accessories, rate plans, and features. • Consistently maintained sales goals. • Fulfilled warranty and insurance claims, and processed bill payments • Created and implemented sales tracking reports using Excel for myself and other reps. • Prepared schedule for sales representatives. • Created and distributed sales flyers using Microsoft Publisher for local outbound marketing. • Completed callback to customers to ensure their satisfaction with our service. • Assisted in the training of new employees. Show less



GC Services

• United States
• Financial Services
• 700 & Above Employee

• Account Rep/Administrative Assistant

  • Feb 2001 - Oct 2005

  • Hotlined and disconnected customer accounts for Qwest Legacy when payments were not made on time. • Created and maintained confidential daily attendance records for over 300 employees using Excel. • Maintained close working relationship with all managers and HR. • Maintained daily reports on a deadline for Qwest Communications Department. • Hotlined and disconnected customer accounts for Qwest Legacy when payments were not made on time. • Created and maintained confidential daily attendance records for over 300 employees using Excel. • Maintained close working relationship with all managers and HR. • Maintained daily reports on a deadline for Qwest Communications Department.



Knoxville News Sentinel

• Internet News
• 100 - 200 Employee

• Independent Contractor-Distributor

  • Jun 2005 - Aug 2005

  • Distributed daily newspapers to residents and businesses. • Collected money weekly and monthly from customers. • Solicited new business. • Distributed daily newspapers to residents and businesses. • Collected money weekly and monthly from customers. • Solicited new business.



Liberty Tax

• United States
• Accounting
• 700 & Above Employee

• Tax Preparer/Bookkeeper

  • Feb 2005 - Apr 2005

  • Prepare tax returns for customers. • Created new tracking reports and maintained daily and weekly reports for bookkeeping purposes. • Complete payroll using Quickbooks. • Answered phones, faxed and filed documents. • Prepare tax returns for customers. • Created new tracking reports and maintained daily and weekly reports for bookkeeping purposes. • Complete payroll using Quickbooks. • Answered phones, faxed and filed documents.