Cheryl Evans

Executive Business Consultant at Carnanco
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Contact Information
us****@****om
(386) 825-5501
Location
Perkasie, Pennsylvania, United States, US

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Kate Swartley

If you need someone to help you

Dianne McNally

I have been working with Cheryl for almost a year now. She has helped with both my business website content as well as provided me with business coaching while my company continues to grow. Her knowledge has helped me choose what social and tech platforms work best for my business. Cheryl is a true asset to any business that is looking to grow!

Bob Wilkowski, ASA

I interact with Cheryl at least once a week, since we're members of the same BNI chapter. Thus, I can say with confidence that Cheryl is bright, creative, and ambitious. She's always eager to give her time and knowledge to the chapter itself and the members in it. Within her first few days as our Education Coordinator, Cheryl created a detailed, thoughtful education plan for the next six months!!! It's indicative of the service level that entrepreneurs will get from her Business Consultancy.

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Credentials

  • Qualia Certified User
    Qualia
    Jul, 2021
    - Nov, 2024
  • Qualia Certified User
    Qualia
    Jul, 2021
    - Nov, 2024
  • Pennsylvania Title Agent
    INSURANCE, PENNSYLVANIA DEPARTMENT OF
    May, 2021
    - Nov, 2024

Experience

    • United States
    • Business Consulting and Services
    • 1 - 100 Employee
    • Executive Business Consultant
      • Jun 2001 - Present

      Partnered with leadership teams for 20+ years to improve business processes through wholistic analysis. Identified, evaluated, and prioritized directed improvements to process, procedure, workflow, technology, marketing, business development and service-related activities. By incorporating industry best practices and strategic planning, I helped startups and micro businesses as well as global enterprises improve efficiency, remain competitive and increase profitability.KEY ACCOMPLISHMENTS• Improved Portfolio Balancing, Project Prioritization, Strategic Planning, Strategy Execution, Risk Management, and Long-Term Planning by providing leadership teams customized software design, configuration and implementation in industries such as BioTech, Pharmaceuticals, Chemical Production, Retail Product Production, and Real Estate. Includes work for global corporations such as Johnson & Johnson, Glaxo Smith Klein, Baxter Pharmaceuticals, Asahi Beverage Corp, Integra, Innophos, Nippon Electric Glass, & Lurie Children's Hospital of Chicago.• Formalized RFP response process for global SaaS organization. Resulting in 20% increase in winning contracts with 50% lower investment in time and effort.• Conducted comprehensive Business Analysis to facilitate reorganization and revitalization of aging tech firm to shape organizational culture, modernize product offerings, optimize procedures for higher efficiency and help company evolve and grow.• Developed complete business plans and operational strategies for 9 new Title Agencies, 2 new Retail Outlets and 1 electrical services firm.

    • Land Title Consultant
      • Jun 2001 - Present

      Provided consulting to the Land Title Industry including title agencies - new startups and growing firms, title underwriters, and title vendors. KEY ACCOMPLISHMENTS• Instrumental in successful start-up and execution of 11 Title Insurance agencies from inception to maturity. Trained and supported title agency personnel from contract to post-closing plus management to ensure ethical and efficient operations.• Public Speaker and Published Author of numerous talks, articles, training manuals, and courses for land title industry including operations manuals, best practice guidelines, sales and marketing courses, and more. Recent examples include: "Marketing Events to Build Realtor Relationships" for PLTA, “Everything You Need to Know About Title Theft” for Bucks County Association of Realtors• Designed and created “Wicked Title Forum” online community to support, connect and educate Land Title Industry.• Designed and created "Concourse" subscription website and web browser toolbar for title agents (service discontinued in 2010).

    • Senior Project Manager
      • Jun 2001 - Present

      Exceptional project manager capable of overseeing smooth rollout of new projects, processes and technologies over multiple departments, locations and time zones with stakeholders at every level of organization. Ability to meet project deadlines, maintain scope, adhere to budget and provide excellent communications throughout. KEY ACCOMPLISHMENTS• Built new Customer Service department for international team of agents providing 24/7 global software support. Project featured service model design, documented processes and procedures, implementation and customization of ticketing software and training of staff. Customer support and retention skyrocketed while reducing required resources to support clientele by 25%.• Created Information Architecture and Searchable Online Knowledge Base for SaaS firm which lowered customer support inquiries and increased customer satisfaction. 2400+ articles, 3 online portals, global user base.• Improved workplace efficiency and reduced overhead by facilitating Software migration, customization, implementation and administration for enterprise level corporations in Land Title, BioTech, Consumer Goods and Pharmaceutical Industries.

    • United Kingdom
    • Software Development
    • 1 - 100 Employee
    • Operations Manager
      • Oct 2009 - Present

      As a long-term contract consultant, I have acted as Operations Manager for GenSight, a software as a service (SaaS) corporation delivering consulting and cloud-hosted services for Strategy Execution Management (Portfolio Management & Project Management). GenSight has headquarters in Naples, FL and in the UK. They service an international clientele of global corporations in BioTech, Pharmaceuticals, Chemical Production, and Consumer Goods industries. Worked closely with upper management to identify, evaluate, and prioritize potential process, procedure, technology and service-related opportunities with every department. Incorporating industry best practices, I helped organization meet business requirements and organizational needs while providing competitive and intrinsic value to bottom line. KEY ACCOMPLISHMENTS• Partnered with leadership teams to identify, evaluate, and prioritize annual and quarterly Objectives and Key Results (OKRs) through use of strategic planning.• Collaborated cross-functionally to manage organizational change to meet business goals and objectives to improve environment, company culture, refine procedures, devise best practices and enforce quality metrics across 5 Departments and 3 Countries.• Reduced process bottlenecks and turnaround times by introducing new methods, practices, and systems; and by training and coaching employees on practices, procedures and performance strategies.• Spearheaded department reorganization to enhance employee performance, boost employee productivity and increase revenue.

    • United States
    • Insurance
    • 1 - 100 Employee
    • CEO & Licensed Title Agent
      • May 2021 - Jun 2022

      CEO & Licensed Title AgentZen Abstract,Inc., Perkasie, United StatesFull service Title Insurance Agency servicing residential customers throughout Pennsylvania for purchase and refinance transactions.KEY ACCOMPLISHMENTS• Owner and Manager of new title start-up• Oversaw personnel and vendors in all aspects of title processing.• Experienced in commercial, residential, trusts, estates, 1031 exchanges, quit claim deeds, and other complex title situations• Maintained current and accurate bookkeeping records including three way reconciliation using Qualia.• Developed ethical standards and practices for staff.• Coordinated and executed sales and marketing initiatives.• Devised innovative strategies to ensure and enhance customer and client service levels.• 24/7 Online Transaction Management System.• Served all of Pennsylvania for purchases and refinances.• Developed and maintained data driven assessment metrics to measure internal productivity and output as well as anticipate client needs.• Provided each buyer and seller with exceptional service and knowledgeable support to maintain smooth operations and happy customers on every real estate transaction.• Trained title agency personnel from contract to post-closing.• Organized and prepared tax and title documents to transfer ownership of property.• Used information gained during searches to produce and process title commitments and insurance policies.• Calculated and remitted state sales tax, service and other charges.• Reviewed legal documents such as mortgage loans, title liens and property easements to assess relevant property factors.• Communicated with customers to resolve common title issues.

    • United States
    • Real Estate
    • Title Agent & Owner
      • May 2004 - Aug 2013

      Established innovative, eco-friendly title insurance agency offering white-glove settlement services for residential and commercial purchases and refinances throughout Pennsylvania.• Closed 100's of transactions without any single claims.• Specialized in "difficult" title including 1031 exchanges, commercial properties, clouded title, quit claims, estates, trusts and more.• Embrace paperless technology, paperless files in 2005• Launch Online Transaction Management platform in 2006

Education

  • Montgomery County Community College
    1998 - 2000

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