Cheryl Cash
Vounteer Mentor at Kidney Cancer Association- Claim this Profile
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Bio
Credentials
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Laubach ESL-qaulified to teach
Harris County Public Library
Experience
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Kidney Cancer Association
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United States
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Philanthropic Fundraising Services
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1 - 100 Employee
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Vounteer Mentor
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Jun 2014 - Present
Talking to new patients on line or on the phone. I have had Kidney Cancer for 7 years and had to retire due to Stage 4 Clear Renal Cell Carcinoma. Depending on my health I enjoy speaking at Cancer events when given the opportunity. I feel I have passed each prognosis and my story is there for the world, all of our treatments are sometimes experimental and I have participated in many studies to help future patients. Talking to new patients on line or on the phone. I have had Kidney Cancer for 7 years and had to retire due to Stage 4 Clear Renal Cell Carcinoma. Depending on my health I enjoy speaking at Cancer events when given the opportunity. I feel I have passed each prognosis and my story is there for the world, all of our treatments are sometimes experimental and I have participated in many studies to help future patients.
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T-Mobile
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United States
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Telecommunications
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700 & Above Employee
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Supervisor
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Jun 2004 - May 2010
I managed inbound Reps doing soft bill collections. Later I was asked to head the Welcome Team who made outbound calls to welcome customer to T-Mobile, and adjust rate plans to suit the customers needs.
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Coach Financial Care
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Jun 2004 - May 2010
•Accountable for monitoring, evaluating, providing follow-up, and coaching to 15 Advance Financial Care Representatives and 1 Senior Representative to meet daily team performance results in the areas of quality, reliability, punctuality, average handle times, transfer rates •Conduct root cause analysis and make recommendations for improvement by developing detailed performance plans to ensure high performance •Consistently manage all resources to maximize operational efficiency within the team•Accountable for helping maintain optimal customer service levels •Accountable for fostering and maintaining a positive working environment•Promotes daily customer satisfaction through the thorough resolution of escalated customer issues •Conducts team meetings in order to disseminate important information•Attends weekly Quality Calibration sessions to ensure company quality standards are met and exceeded•Provides employees with performance statistics, performance improvement and continuous education•Interfaced with senior management to develop short/long term organizational goals and objectives Experience using the Taleo system for recruitment/interviews•Determines applicant qualifications by interviewing applicants; analyzing responses; comparing qualifications to job requirements.
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Education
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1978 - 1981
University of South Alabama
Management, Communication
Community
