Experience

Zeltex LLC

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Logistics Coordinator

  • 2022 - Present

  Manage the shipping, receiving and billing for multiple companies. Strong organizational, time management and technical skills are used consistently working in this role. Utilize QuickBooks, Excel and other accounting spreadsheet programs on a daily basis. • Manage the storage and transportation of Zeltex’s inventory overseeing all aspects of inventory management including a number of complex variables: risk, lead time, cost, location, service levels, transport, shipping and delivery; track and fix shipping errors meeting expectations for quality, value and customer experience. • Drive continual process, product and service improvements by forecasting in advance the outcome of uncertain variables (i.e., future economic activities) and plan logistics to match supply to demand in lag time; make special shipping arrangements, as necessary. • Monitor, prepare and route purchase orders and shipping documents checking for accuracy; maintain electronic records updating orders into QuickBooks software and providing consistent updates on the status of processed transactions. • Coordinate various financial tasks at once prioritizing workload when it comes to preparing bills, processing invoices and payments, scanning invoices into database, reconciling bills monthly, and managing accounts payable transactions while working in a high-demand business office setting. • Respond immediately to customer inquiries by listening to, learning from, and responding to customer needs in order to coordinate the movement of materials; notify customers of any delays in the delivery schedule by phone or email and follow up on prior customers to ensure that the quality of all services provided met standards. • Give recommendations on the development of processes that make the supply chain more efficient and organized to ensure prompt and proper movement of shipments to continue successfully delivering products, services, and solutions that meet customer satisfaction, trust and loyalty. Show less



Washington County Public Schools

• United States
• Education Management
• 300 - 400 Employee

• Paraprofessional

  • 2018 - 2022

  Worked in a collaborative environment with teachers, students and other school administrators. Strong communication/social skills were a key part of this role conversing with individuals at all levels and effectively listening to the needs of others. • Developed grade level to high school students with special needs in achieving academic success, affirming their abilities and striving to promote dignity in all relationships. • Provided feedback to the classroom teacher and instructional coaches to improve individual plans/goals and provided input for team planning strategies. • Assisted teachers in daily classroom activities, maintained classroom organization and a positive learning environment; participated as part of the crisis response team for de-escalation of physical restraint in emergency situations. • Collaborated with teachers and therapists to ensure students followed necessary plans recommended by specialists and/or clinicians and cared for the physical, emotional health and safety of students. Show less



First Data Corporation

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Chargeback Specialist

  • 2012 - 2018

  Delivered great customer service experiences with proper phone etiquette, professional demeanor and using investigative skills to guide decision-making on cardholder claims. Maintained confidentiality of information and ensured accuracy in documentation. • Monitored systems to detect possible fraudulent behavior related to card usage, contacted cardholders to investigate; evaluated claims and compared multiple options of processing disputes/chargebacks before deciding on the best path to resolution; consistently met monthly KPIs. • Entered data into client-specific systems to accurately record and keep track of cardholder, card, transaction, and case information following compliance and verification procedures to effectively process cardholder information. • Responded to inquiries from internal and external stakeholders regarding chargeback requirements, system processing and functionality, dispute lifecycle, claim status, and data input; tracked and actioned cases within timeframes based on regulatory guidelines and client requirements. • Made useful recommendations to implement changes in continuous efforts to improve processes and served as a continuous learner maintaining updated knowledge of Regulation E and Regulation Z requirements, Visa and Mastercard operating regulations and client guidelines. Show less



Accountemp for Wells Fargo

• Loan Documentation Specialist II

  • 2010 - 2011

  ** Worked closely with colleagues and managers assisting when needed in managing day-to-day tasks; collected data, verified documents, served as an escalation point in resolution of client issues, coordinated closings, uploaded executed deeds into marketing system and sent executed deeds via FedEx to correct vendors for closing. ** Worked closely with colleagues and managers assisting when needed in managing day-to-day tasks; collected data, verified documents, served as an escalation point in resolution of client issues, coordinated closings, uploaded executed deeds into marketing system and sent executed deeds via FedEx to correct vendors for closing.



SIMM Associates, Inc.

• United States
• Financial Services
• 1 - 100 Employee

• Senior Account Manager

  • 2007 - 2009

  ** Managed 750 collection accounts providing service to customers via inbound/outbound calls and correspondence. Updated customer files and ensured data consistency, processed payments and administered billing/reporting activities in response to deadlines. Ensured bankruptcy filings were processed correctly and abided by all Federal Credit Reporting Act regulations. ** Managed 750 collection accounts providing service to customers via inbound/outbound calls and correspondence. Updated customer files and ensured data consistency, processed payments and administered billing/reporting activities in response to deadlines. Ensured bankruptcy filings were processed correctly and abided by all Federal Credit Reporting Act regulations.



Horizon Services, LLC.

• United States
• Consumer Services
• 200 - 300 Employee

• Administrative Assistant

  • 2006 - 2007

  ** Coordinated the Sales and Installation department dispatching technicians and confirming appointments with customers. Managed payroll reporting and updated Excel spreadsheet to track employee hours. Obtained county and state permits. ** Coordinated the Sales and Installation department dispatching technicians and confirming appointments with customers. Managed payroll reporting and updated Excel spreadsheet to track employee hours. Obtained county and state permits.