Experience

AML Oceanographic Ltd.

• Canada
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Sales Coordinator

  • Mar 2019 - Present

  Qualify sales opportunities flowing in from AML website, email and phone for regional sales managers and VP Sales & Marketing and enter them into Netsuite ERP system. Generate quotations and sales orders in Netsuite from qualified opportunities. Liaise with sales team and reach out to customers by phone and email to ensure sales leads are followed up on and customers are quoted appropriate solution from AML's instrument and sensor lineup. Process customer payments when needed. Assist with registering AML sales staff for trade shows. Participate in trade shows when required.



Northern Business Intelligence

• Canada
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Success Manager

  • Jan 2015 - Mar 2019

  Work with customer base in Canada and USA to ensure they achieve maximum ROI from their Geotab GPS vehicle management system, a SaaS product; manage onboarding process of the product in fleets of 25 to 1,000 + vehicles using project management approach and principals; work with customer through to steady state; conduct comprehensive quarterly reviews of my customers; maintain thorough knowledge of MyGeotab user interface to help customers best leverage the product in their fleet; encourage integration between MyGeotab and customers' business applications; identify growth opportunities; liaise with sales team, technical support team and order management team daily to ensure customers needs are met; assess issues and risks to renewals; update customer records in Salesforce CRM; have participated as chair the Joint Occupational Health and Safety Committee (JOHSC) on a volunteer basis since 2013.

• Inside Sales

  • Aug 2012 - Mar 2019

  Generated sales leads for the sales team at Kerr Global Communications (currently Northern Business Intelligence), a third-party, value-added reseller of the Geotab GPS tracking solution through telephone contact with companies throughout Canada. Qualified customers by asking probing questions about their vehicle operations and understand their level of interest; provide information about features and benefits of the Geotab product and pricing to prospective customers; encourage meetings between prospects and Kerr Global Account Managers; developed a quarterly newsletter featuring advancements in GPS tracking technology, positive return on investment, customer stories, employee features and other Kerr Global news and information; assist with RFP responses; participate in trade shows. Chairperson of the Joint Occupational Health and Safety Committee since 2013.



Staples

• United States
• Retail Office Equipment
• 700 & Above Employee

• Account Manager

  • Jun 2006 - Aug 2012

  Managed base of 1200 customers throughout the United States. Responsible for increasing sales of office products, furniture, food products, and janitorial supplies to my customer base as well as building loyalty to Staples to ensure future business. Focused on increasing business from new and existing clients as well as encouraging customers to purchase from departments they were not already purchasing from. Managed base of 1200 customers throughout the United States. Responsible for increasing sales of office products, furniture, food products, and janitorial supplies to my customer base as well as building loyalty to Staples to ensure future business. Focused on increasing business from new and existing clients as well as encouraging customers to purchase from departments they were not already purchasing from.



Xerox

• Virtual Sales Executive

  • Jun 2005 - May 2006

  Managed customer base of 7,000 customers throughout the United States. Sold copying and printing equipment to the customers in my base and worked with field sales reps to help them accomplish sales wherever needed. Managed customer base of 7,000 customers throughout the United States. Sold copying and printing equipment to the customers in my base and worked with field sales reps to help them accomplish sales wherever needed.



Konica Minolta Business Solutions Canada

• Canada
• IT Services and IT Consulting
• 300 - 400 Employee

• Digital Support Specialist

  • Feb 1999 - Apr 2004

  Provided all training to customers on complete Konica Minolta digitally-connected product line throughout Nova Scotia. Assisted sales reps and sales manager in development of RFP responses. Handled production of digital equipment show at the Casino Nova Scotia attended by prospective customers who used the equipment. Organized Konica Minolta's participation in several smaller industry shows in various locations in Nova Scotia. Provided all training to customers on complete Konica Minolta digitally-connected product line throughout Nova Scotia. Assisted sales reps and sales manager in development of RFP responses. Handled production of digital equipment show at the Casino Nova Scotia attended by prospective customers who used the equipment. Organized Konica Minolta's participation in several smaller industry shows in various locations in Nova Scotia.