Experience

Solidifi

• United States
• Information Services
• 100 - 200 Employee

• Onsite Manager

  • Dec 2016 - Present

  Maintain a high level of support while internally supporting relations between multiple departments creating the best possible outcome for the client. Internal and external reporting, all on-site and off-site job aids, and day-to-day processes. Support operations and quality control teams while providing the client updates/solutions including identifying issues within the appraisal reports. Point of escalation contact for client and internal partners. Monitoring and maintaining of processes outside of systemic support. Identify areas for process improvement and share this information with the impacted departments. Show less



American Family Insurance

• United States
• Insurance
• 700 & Above Employee

• Customer Service Representative/Office Manager

  • Apr 2003 - Feb 2009

  High paced office with established agent 40+ years experience in all lines of insurance: Personal, Commercial, Life and Health. Required continued education to keep license up to date. Respond to customer inquires by analyzing complaints and recommending solutions. Support agency by providing customer information via telephone. Understand and communicate company's insurance policies and products to clients. Enter new applications and assist with existing claim issues. Maintain strong clientele relationship with the customers. Show less