Experience

Boyer

• United Kingdom
• Architecture and Planning
• 1 - 100 Employee

• Administrator

  • Aug 2022 - Present



Leaders Romans Group

• United Kingdom
• Real Estate
• 500 - 600 Employee

• Move Manager

  • Sep 2021 - Aug 2022

  Reason for Leaving: RedundancyTo expedite a transaction from Offer Acceptance through Exchange of Contracts by effective communication with Solicitors, Brokers and Clients.Raised invoice to Vendors Solicitor on notification of Exchange.Reported exchange predictions to Management at the beginning of every month.

• Move Manager Assistant

  • May 2021 - Aug 2021

  Assistance with expediting a transaction from Offer Acceptance through to Searches returned, Mortgage Offer Issued and Initial Enquiries raised by effective liaison with Solicitors, Brokers and Clients before handing over to the Move Manager who manages it through to Exchange of Contracts.



FocalAgent

• United Kingdom
• Real Estate
• 1 - 100 Employee

• Reporting Manager, Permanent

  • Aug 2018 - Jul 2020

  Reason for Leaving: Redundancy Creation & maintenance of a range of customer reports on both a scheduled and adhoc basis. Provision of forecast vs actual sales figures for each member of the sales team and monitoring growth for each account on a monthly basis. Analysis of revenue figures from Finance and, submission of revenue by sales person to Management for commission payment purposes. Reason for Leaving: Redundancy Creation & maintenance of a range of customer reports on both a scheduled and adhoc basis. Provision of forecast vs actual sales figures for each member of the sales team and monitoring growth for each account on a monthly basis. Analysis of revenue figures from Finance and, submission of revenue by sales person to Management for commission payment purposes.



NatWest

• Banking
• 700 & Above Employee

• Associate Personal Banker, Permanent

  • Aug 2017 - Aug 2018

  An integral role to guide & support all valued customers in Branch by proactively enhancing their individual banking experience. This is achieved by combining a detailed knowledge of banking procedures and services with quality customer conversations to understand their needs and to raise awareness by ensuring they’re informed of all the different ways in which they can complete their daily banking. An integral role to guide & support all valued customers in Branch by proactively enhancing their individual banking experience. This is achieved by combining a detailed knowledge of banking procedures and services with quality customer conversations to understand their needs and to raise awareness by ensuring they’re informed of all the different ways in which they can complete their daily banking.



Capita

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• Lead Administrator (Team Leader)

  • Nov 2012 - Jul 2017

  Reason for Leaving: Redundancy Effected a Team Leader role within a Print Room to a high value Government Contract producting Training & Development material for events. This required co-ordination and instruction of work to the team supporting the account to ensure all work is completed within SLA in addition to providing an administrative function being the central point of contact to the client. Responding to and investigating incidents or complaints resulting in the implementation or re-definition of departmental procedures to prevent reoccurrence. Created templates for reports, invoicing and emails to increase efficiency and create a uniform response. To attend monthly managerial service reviews with the client to highlight areas for their improvement and respond to any action they request. Provision of statistical reports for analysis. Raising customer invoices/credits. Estimating for new business.



Walshs Glass

• Australia
• Glass, Ceramics and Concrete Manufacturing
• 1 - 100 Employee

• Various Roles as directed by the General Manager

  • Apr 2005 - May 2012

  Reason for Leaving: Relocation from Australia to the UK. Accounts Payable, Permanent Oct 10 – May 12 Accounts Payable, Temporary Apr 06 – June 06 Matched invoices with purchase orders, inputted & processed payments when due. Statement reconciliation. Petty Cash management & reconciliation. Estimator, Commercial Projects, Fixed Term May 10 – Oct 10 Estimator, Commercial Projects, Permanent Mar 08 – Feb 10 Responsible for the accurate preparation & timely submission of tenders in accordance with the Australian Standards quoting from either a Bill of Quantities or Architectural Drawings. To review all contractual tender documentation and highlight any areas for amendment if necessary when submitting a response. Contracts Administrator, Permanent Jun 06 – Mar 08 Contracts Administrator, Temporary Sep 05 – Apr 06 Provided administrative support to the Commercial Projects Department to include extensive customer liaison & order taking. Maintained client database to include quotes through to order. Entered project data to include a detailed breakdown of costs vs. profit. To review contracts for projects and provide to Management for scrutiny and signature. Raised customer invoices & credit notes. Creation and input of Glaziers Timesheets into the database allocating all time to each job they completed. Inputted of glass orders onto Alfak system for production by glass cutting operatives. Temporary Administrator, Fixed Term Temporary Apr 05 – Sep 05 Data entry of glass and glass finishing codes and prices into a new glass production order system (originally 3 month contract extended to 5).



Bellway Homes

• United Kingdom
• Construction
• 700 & Above Employee

• Temporary Sales Administrator, Fixed Term Temp

  • Mar 2004 - Aug 2004

  Fixed Term Contract Position. Was the central point of contact for general sales enquiries for the division via phone and website. Provided administrative support to Director, Manager and Sales Advisors. Collated information and produced weekly sales reports to Head Office. Maintained sales and individual plot information on the Bellway database & updated their website. Fixed Term Contract Position. Was the central point of contact for general sales enquiries for the division via phone and website. Provided administrative support to Director, Manager and Sales Advisors. Collated information and produced weekly sales reports to Head Office. Maintained sales and individual plot information on the Bellway database & updated their website.



Computacenter

• United Kingdom
• Information Technology & Services
• 700 & Above Employee

• Sun Services Coordinator, Permanent

  • Jul 1998 - Jan 2004

  Reason for Leaving: Department Relocation to Head Office, Hatfield, St Albans Acted at a Service Delivery Manager for all supplier contracts, dealing with complaints and escalations & negotiated with the supplier to encourage them to provide my customer with priority service within contractual SLA’s. Attended customer Service Review Meetings in a Service Delivery Manager capacity on an ad-hoc basis to provide detailed information regarding complaint resolution. Maintained a complex support quotation template for the Sales Administrators. Created and maintained the support customer database. Created & implemented a contract renewal administration system including a renewal quotation. Managed the administration of support contracts for their major client. This ranged from responding to customer issues, investigative work when a process failed and maintained databases to record contracted equipment, customer details and revenue reports on sales. Compiled and distributed call log reports on a monthly basis highlighting trends to identify issues to address and resolve. Ran workshops to train new sales administrators providing information relating to support and how to instigate support contracts & provided a written manual to reduce queries and create self-sufficiency in addition to increase business. Provided quotation assistance to administrators/sales teams for large contracts/tenders. Represented Computacenter at supplier service / account review meetings on regular basis. Managed the Installed Base Business (IBB) service for the return of redundant competitor IT equipment to the supplier in return for a credit against purchase sales. Created order forms (in Excel) to instigate a support Contract (to include drop down options) and, for the return of redundant IT equipment (IBB). Ran Point of Sale (POS) reports for Management.



Woodland Consultancy Services

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Temporary Administrator, Temporary

  • Jun 1998 - Jul 1998

  4 Week Assignment as an administrative assistance to all permanent Recruitment Consultants. 4 Week Assignment as an administrative assistance to all permanent Recruitment Consultants.



Regent Vision

• London, England, United Kingdom

• Sales Support Coordinator

  • Feb 1997 - Jun 1998

  Reason for Leaving: Company went into Liquidation. Customer liaison to include query resolution & maintaining customer contact to keep them informed of new services offered. Cold calling. Reason for Leaving: Company went into Liquidation. Customer liaison to include query resolution & maintaining customer contact to keep them informed of new services offered. Cold calling.



The Burton Group

• London, England, United Kingdom

• Training Coordinator, Permanent

  • Apr 1996 - Dec 1996

  Delegate liaison & co-ordination of departmental facilitators, courses & course material. Delegate liaison & co-ordination of departmental facilitators, courses & course material.



TACK Training International

• London, England, United Kingdom

• Client Services Manager (Acting)

  • Jun 1993 - Mar 1996

  Reason for Leaving: Redundant due to Company relocation from London to Bucks. Acting Client Services Manager covering for Maternity leave for 3 x months. Management of existing and recruitment of Client Services employees. Client liaison in a ‘sales aware’ environment. Database input / administration - maintaining current and accurate client data. Venue selection and allocation for all courses. Revision and dispatch of coherent course joining material. Evaluations coordinator - analysis of feedback from course delegates.



Cosmos Holidays

• Travel Arrangements
• 1 - 100 Employee

• Service Desk Supervisor

  • Jun 1991 - Jun 1993

  Point of contact for Travel Agents and to log & resolve all queries Network checks - ensuring reservation and viewdata system are functioning correctly. Setting parameters for Management reports for IT to run. Point of contact for Travel Agents and to log & resolve all queries Network checks - ensuring reservation and viewdata system are functioning correctly. Setting parameters for Management reports for IT to run.