Fiscal Administrative Assistant

• Jan 2023 - Present

Bookkeeper

• May 2017 - Present

Cloud-based bookkeeper. Cloud-based bookkeeping is a remote solution in which a qualified professional bookkeeper provides remote services virtually, rather than physically working at a client’s office. We use Cloud-Based accounting software such as Quickbooks online. Some of the services I provide: → Small - Mediums sized businesses → Managing Revenue/Income → Managing Expenses → Accounts Receivable/Accounts Payable → Managing Bill Pay → Start-up businesses → Clean up/Back work → Record & classify transactions → Reconciliations → Financial Statements Show less

Payroll Clerk

• Dec 2018 - Dec 2022

• Prepares biweekly regular, overtime, and supplemental payroll • Reviews employee time cards and/or time sheets for accuracy and completeness and posts hours in payroll system • Reviews personnel and/or payroll change notices and posts changes and/or adjustments to master files • Calculates gross wages; notes deductions on worksheets and deduction summary sheets • Calculates and processes retroactive payments, collective bargaining increases and annual increments • Prepare and file sales and use tax returns to maintain state compliance • Ensures compliance with collective bargaining contract requirements and restrictions as related to payroll • Responds to employee inquiries regarding paychecks and payroll practices and procedures • Performs related duties as required Show less

Operations Analyst

• Sep 2016 - Nov 2018

Research, analyze and ensure accurate completion of payroll preprocessing activities and to coordinate Medicaid eligibility and authorizations with the Medicaid Liaison. Research, analyze and ensure accurate completion of payroll preprocessing activities and to coordinate Medicaid eligibility and authorizations with the Medicaid Liaison.

iOS Senior Technical Advisor

• Nov 2014 - Sep 2016

I provide 2nd level technical support to Apple Customers as well as promote Apple hardware, software and service offerings. I create solutions to technical/application client problems and queries. I also manage escalated issues. I am responsible for supporting the iOS Operating System on many products such as iPhones, iPads, iPods, and MacBooks. First point of contact for Apple, providing award-winning customer service, troubleshooting, and support. I listen to customers and use my technical expertise, creativity, and passion to meet their needs and resolve their issues. • Provides professional troubleshooting expertise or proven technical ability • Assists customers with focus and passion for support • Install, maintain, and troubleshoot hardware and software • Multitask across systems and applications • Analyze and resolve a variety of complex technical issues • Excellent verbal and written communication skills, as well as the ability to effectively prioritize and manage time. Show less

Coordinator - Account Services

• Jul 2002 - May 2014

Responsible for providing support to internal and external customers through account maintenance for National, Major and Small/Medium Business Accounts. Partnered with the Business sales channel to service our customers, handle escalations and large research requests. Prepare reports and recommendations in a timely manner while ensuring the highest standards of accuracy. • Provide daily support using Zero Defect Methodology ensuring every request is processed within each individual company’s compliance guidelines. • Provide written and verbal clarification and direction to internal and external customers on questions related to corporate accounts. • Maintain an in-depth level of knowledge in all order processing procedures, account maintenance transactions, and related compliance requirements. • Proactively gain experience and knowledge of systems utilized to facilitate resolution of all requests received. • Compiles and analyzes data, creates reports, provides information and recommendations regarding policies, tracking of processes and activities. • Involved in projects with accountability for tasks assigned, providing project updates & timelines as needed. • Provides technical and/or analytical support to one or more departments or work units with limited supervision. • Aids in the successful completion of projects within a product or functional area. • Facilitates with multiple web based applications and billing systems. • Excellent verbal and written communications skills. • Ability to learn and adapt quickly to changing situations. • Solid analytical and problem solving skills. • Identify opportunities to drive growth, portal utilization and proactive solutions. • Received Directors Award for Excellence for outstanding contributions to the customer experience. Show less