Experience

MARICOPA COUNTY COMMUNITY COLLEGE DISTRICT

• United States
• 1 - 100 Employee

• Enrollment Concierge Services: Student Advisor

  • Mar 2020 - Present



Phoenix College

• United States
• Higher Education
• 500 - 600 Employee

• Student Services Specialist

  • Jun 2019 - Mar 2020



Universal Technical Institute-Motorcycle Mechanics Institute Division

• Orlando, Florida Area

• Academic Advisor

  • Aug 2018 - May 2019



University of Phoenix

• United States
• Higher Education
• 700 & Above Employee

• Senior Academic Counselor

  • Oct 2014 - Aug 2018

  • Collaborates with students to develop individualized plans for success with academic goals, career goals and time management strategies, utilizing empathy in both verbal and written communication • Identifies student weakness and areas of opportunity to help provide custom support and resources specific to each course, program of study and outside of class detractors to education • Participates in committees, projects and teams for both student experience, university success and personal development • Development and delivery of detailed presentations to teams specifically targeting accreditation knowledge for Student Services and increasing culture embracing HLC criterion • High level of personal time management, attention to detail and organizational skills • Ability to perform tasks in a fast paced, changing environment focusing on RISE metrics: retention, indicators of learning, student satisfaction, and both student and employee engagement Show less



Dignity Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Volunteer

  • Aug 2016 - May 2018



Anthem College

• Phoenix, AZ

• Online Academic Advisor

  • Aug 2013 - Sep 2014

  Academic Advisor (6/2014-8/2014) • One of three Academic Advisors selected for role when the position rolled out • Managed student load of approximately 400 active online students • Assisted with providing resources and support while collaborating with faculty and finance teams • Monitored Satisfactory Academic Progression (SAP), course progression, attendance and other student tracking reports in organized system that indicated learning trends over a diverse student population • Developed and implemented strategic contact initiatives for new and continuing students • Increased retention by developing strategies to address reasons students fall out of attendance and a high level of detailed attention to student progression Assistant Registrar/Librarian (11/2013-6/2014) • Reviewed all incoming student transcripts for possible transfer credit • Prepared all official transcripts and diplomas, and managed all education verification requests • Managed team of 3 student workers for on-campus library • Assisted students with academic research with physical books and in online information databases • Maintained physical book inventory, partnered with instructors on providing relevant course materials Bursar (8/2013-1/2014) • Managed student ledger reports, accepted physical payments and bank deposits, verifying details and ensuring ledger accuracy • Partnered with students to resolve balances • Worked with students and Financial Aid team to identify students with program shortfall, and assist students with seeking options to cover program shortfall • Detailed attention to overall student outstanding payment balance • Worked with academic teams to review and vote on student appeals for reentry • Organized campus activities in collaboration with Student Council members Show less



Motorcycle Mechanics Institute

• Phoenix, AZ

• Scheduling Coordinator

  • Feb 2011 - Aug 2013

  • Scheduled approximately 2400 students into class every three weeks using SMART software • Teamed with Education Managers to maintain course frequency, course densities in line with individual manufacturers, and ensured proper materials were on hand for classes as needed • Monitored course prerequisites, all schedule changes, and processed Leaves of Absences • Assisted with Graduation, presenting on behalf of the Student Services Team at New Student Orientation and various other student activities • Assisted Academic Advisors with student questions and concerns, cross trained for Academic Advising • Responsible for taking photos and writing newsletter articles for campus events for both internal newsletters and campus website • Helped maintain college Facebook page, created and maintained professional Facebook profile Show less