Experience

Eagle Physicians & Associates, P.A.

• United States
• Medical Practices
• 100 - 200 Employee

• Front Office Administrator

  • Jun 2020 - Present

  -Prepare encounter forms for billing -Answers multi line incoming calls in courteous, professional and timely manner -Greet and check patients in, entering patient information , including insurance information into the computer system; -Triage messages to determine where message should be routed, the urgency of message; -obtaining information on patient condition to schedule with appropriate physician, gathering and entering patient data; -Scan patients documents in ECW system -Prepare patient charts for following day -Verify Insurance, Collect payments, enter and post payments, including patient co-pays and balance payments; -Proficiency with working with ECW -Work closely with Nurses,CMAs and Dr -Assist in administrative and clerical back up as needed such as faxing,processing mail,photocopying,data entry, and filing. -Follows HIPPA guidelines for patients confidentiality, and maintains security for PHI. Show less



Labcorp

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Health Billing Specialist (SME)

  • Sep 2014 - Jun 2020

  *Perform posting of patient information at the set production level. * Contact the client(provider) for information needed to complete the billing process. *Work billing exceptions report in an electronic format by utilizing the system tools for resolution or phone calls to the customer for needed billing information and update accordingly. *Identify trends and ways to help prevent billing exceptions and notify management. *Analyze routine front end billing issues. *Research, translates, and updates demographic data to ensure prompt payment from customers and or Healthcare insurance companies *Handle multi-line phone calls *Proficient in MyStyle, SIS, CICS, 1100 system, E-assit, MPower, Document direct, Turnstyle, Creating Pivot Tables, and Microsoft Excel(Intermediate)/Access (Intermediate) programs. * Maintains strict confidentiality; adheres to all HIPAA guidelines and regulations Special Handling Team * Worked with KAE (Key Account Experts) to obtain billing information. *Utilized email,fax, and telecommunication *Exercise use of my oral and written communication skills *Update and monitor the documentation sent out and received Accomplishments * Became a Lead Member for the GO Committee. • Successfully conducted weekly Team GO meetings to relate department metrics, goals, best practices, etc. Show less



APAC Customer Services

• Customer Service Rep

  • 2003 - 2014



United Healthcare

• Customer Service Specialist- Health Advisor

  • Jun 2008 - May 2010