Payroll & HR Administrator

• Jun 2022 - Present

Payroll Assistant

• Jun 2020 - Jun 2022

• Performed bi-weekly payroll for more than 600 union & non-union employees supported by Payworks and ADP.• Worked closely with HR, processed new hires in Payworks and ADP, including information entry, payroll file set up, and time off policy assignments. • Created and maintained payroll profiles for all employees. Maintained and monitored wage increase grids, payroll files, and benefit & MPP files. • Administered benefits and MPP by managing eligibility tracking, processing enrollment, adjustment, and termination. • Processed monthly benefits reports and worked with AP to ensure the payments. • Processed bi-weekly MPP remittance reports. • Processed monthly Union Due reports. Worked with Union and AP to ensure the payments. • Processed bi-weekly Donation reports, Deduction reports, and payroll audit reports • Processed Year-end reconciliation, and helped with T4 reports. • Corresponded with employees and vendors resolving payroll and benefits issues. • Achieved outstanding progress by independently processing the annual wage increase project without making any mistakes. • Worked as a core member, and participated in the payroll system transaction from Payworks to ADP.

Realtor Assistant

• May 2018 - May 2020

• Proficiently performed daily administrative duties to support office operation. • Liaised with clients via emails, phone calls, and texts as required. • Successfully organized more than 50 open-houses and property showings. • Performed more than answering questions, giving appropriate suggestions. • Collected client's feedbacks to assist realtor get detailed information on the properties. • Proficiently performed daily administrative duties to support office operation. • Liaised with clients via emails, phone calls, and texts as required. • Successfully organized more than 50 open-houses and property showings. • Performed more than answering questions, giving appropriate suggestions. • Collected client's feedbacks to assist realtor get detailed information on the properties.

Human Resources Director / Executive Assistant

• Feb 2009 - Jun 2014

Collaborated with leaderships on the strategy level. Responsible for forecasting staffing needs, designing onboarding procedures, dealing with employee grievances and disputes, supporting employee development, enhancing job satisfaction, mitigating risk, structuring benefit packages, managing budgets, designing accountability mechanisms, overseeing overall employment needs, and implementing HR strategies that support business objectives, • Authored 11 HR policies aligned individual and organizational performance goals. • Restructured the recruitment procedures to improve recruitment efficiency by 10%. • Designed training courses and acted as an instructor to enhance the training outcomes. • Recommended competitive benefits package for senior managers. • Distributed to authoring all reports in developing the HR policies in 5 subsidiaries. • Directed the WBS project and the company's profit margins increased. • Initiated an Employee Union in the subsidiary. • Launched the re-signing of the employment agreement to assure labor law compliance. • Successfully negotiated a labor dispute and helped the company won the lawsuit. • Executed the implementation of the total reward system. • Regulated apprentice program saved training costs by 1% and increased product output by 1.3%. • Implemented a succession plan into the company which filled emergency needs in 2 positions. • Planned and coordinated HR audit practice. • Multiplied communication channels between employer and employee. • Led the HR team designed performance management systems. • Decreased turnover rate by 5%, and promoted profit by 3%. • Distributed annual financial report to the Vice president. • Successfully assisted Vice President in budget management. • Supported the Vice President in preparing documents and delivering decisions. • Managed Vice President's calendar and travel arrangements. • Established positive relationships with stakeholders by keeping regular communications.

Human Resources Director/Manager/coordinator

• Mar 2002 - Nov 2008

• Forecasted HR trends to give feasible plans for future HR practices. • Reinforced the training system welcomed by employees and significantly increased productivity and moral-levels. • Dealt with serious conflict between line managers and then reinforced and developed fairness. • Led the implementation of the Employee Career Plan,. • Introduced, designed, and implemented the KPI & MBO-based performance system. • Conducted HR budget analysis to support organizational change strategies. • Interviewed candidates and negotiated agreements. • Liaised with colleges' career offices to ensure a new generation supply to the workforce. • Planned and implemented over six social/cultural events. • Editor-in-Chief of the enterprise's internal magazine. • Handled a work injury compensation negotiation without increasing the cost. • Negociated a policy layoff involving nearly 80 employees without causing lawsuits. • Raised employee satisfaction by 5.3%. • Communicated with all management levels to resolve work-related matters. • Handled employee benefits. Researched, created, launched, and ran a successful employee wellness program. • Identified staffing needs and created job descriptions. • Maintained confidential employee information and records. • Scheduled and tracked training process, coordinated office activities and events. • Conducted new hire orientation, performed exit interviews. • Experienced with writing company policies. • Worked closely with Finance, and IT departments to support HR metrics analysis needs.