Experience

Work Dynamics
• South Africa
• Human Resources Services
• 1 - 100 Employee
• Billing and Collections Consultant

  • Apr 2019 - Present


Sugar & Spice

• United States
• Retail
• 1 - 100 Employee

• Co-Owner - Micro Business

  • Nov 2014 - Mar 2019

  • Manage sales and marketing • Product sourcing and research • Inventory management • Supplier management • Customer order manager and delivery • Manage sales and marketing • Product sourcing and research • Inventory management • Supplier management • Customer order manager and delivery



MultiChoice Group

• South Africa
• Broadcast Media Production and Distribution
• 700 & Above Employee

• Collections Controller - Billing and Collection Department

  • Aug 2009 - Oct 2014

  • Manage Debtors Age Analysis and Credit Balances on allocated split• Monitor and follow up on payment arrangements• Action Bad Debts – Write off or Recover (manual process)• Produce manual invoices and statements• Action / Maintain services and products• Manage and Maintain customer data integrity• Capture corrective journals• Approve and reject journals• Email correspondence when required• Initiate manual collections activity where required• Monitor and report on accuracy of monthly system billing per customer and account type• Reconcile accounts• Monitor and report on possible illegal and fraudulent subscriber to Risk Management for investigation• Conduct UAT (billing system) testing on new products and billing rules• Ensure adherence to contractual obligations• Knowledge of Commercial and Single Unit Dwelling (Private) subscribers• Assist Training Department in writing and compiling Commercial Billing and Collections Manual Show less

• Team Leader - Automated Billing and Arrears

  • Feb 2007 - Jul 2009

  • Monitor and performance manage 7 staff members• Monitor Single Unit Dwelling Debtors Age Analysis• Mentoring and coaching staff• Action daily management reports• Approve corrective journals• Analyse and resolve escalated queries• Monitor payment arrangements• Manage bad debt write off (approve/recover)• Monitor Credit balances• Manage resource levels• Adherence to policies and procedures• Leave approval – team members• Escalate delisting of clients on Trans Union Show less

• Credit Control Commercial Department

  • Mar 2002 - Jan 2007

  • Account dissemination• Action corrective journals• Action refunds• Provide support to third party clients (internal)• Adherence to Billing policies and procedures• Action bad debt recoveries/write off• Action Age analysis• Assist with technical queries• Advise to external clients in regards to products offered• Manual invoices and statements• Resolve account queries• Action/upload debit order information• Data integrity verification