Experience

College Foundation, Inc.

• United States
• Education Management
• 1 - 100 Employee

• Loan Origination and Repayment Services Supervisor

  • Dec 2019 - Present

  Actively evaluate credit worthiness by processing loan applications and documentation within specified limits. Assess customer needs, explore all options and introduce different types of loans. Conduct applicants interviews to determine financial eligibility and feasibility of granting loans. Responsible for effective leadership of the daily activities of staff responsible for loan origination and repayment processes. Determine all applicable ratios and metrics and set up debt payment plans. Communicate with clients either to request or to provide information. Justify decisions (approvals/rejections) and report on them. Complete loan contracts and counsel clients on policies and restrictionsKey Contributions:> Developed and revised policies and procedure manuals to ensure team is staying in compliance with applicable regulations and policies and procedures with the Department of Education.> Went “extra mile” to build trust relationships, customer loyalty and satisfaction throughout the underwriting process.> Developed referral networks, suggest alternate channels and cross-sell products and services to accomplish quotas.

• Program Supervisor/Project Coordinator

  • Jan 2013 - Dec 2019

  Maintain and monitor project plans, project schedules, work hours, budgets and expenditures. Manage and direct subordinate staff, which includes establishing and approving individual performance plans, providing coaching and feedback, conducting performance reviews, setting priorities, objectives and performance standards. Ensure projects adhere to frameworks and all documentation is maintained appropriately for each project. Identifies, analyzes and resolves a wide range of technical, procedural and operational issues providing quick and decisive solutions. Manage projects and served as primary liaison between client and multiple internal groups to ensure clarity of goals and quality and adherence to deadlines.Key Contributions:• Created and implemented new organizational and recordkeeping processes for notes, records and verification documents.• Ensured stakeholder views are managed towards the best solution.• Developed and revised policies and procedure manuals to ensure team is staying in compliance with applicable regulations and policies and procedures with the Department of Education.• Documented and followed up on important actions and decisions from meetings.• Advised senior leadership on organizational policy matters and recommend needed changes.



Coastal Federal Credit Union

• Account Manager

  • Apr 2012 - Jan 2013

  Developed prospective customer relations and managed ongoing accounts. Met one-on-one with customers to determine unmet or unknown needs and inform them of new products and services. Supplied management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services. Continuously made improvement through feedback. Responsible for keeping current clients satisfied and delivering exceptional client service on a day to day basis.Key Contributions:• Set up new accounts and answer any questions with the account and resolved possible problems.• Kept himself abreast of best practices and promotional trends.• Ensured the timely and successful delivery of solutions according to customer needs and objectives.• Enhanced organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments



Strayer University

• United States
• Higher Education
• 700 & Above Employee

• Campus Director of Operations, Recruitment, Training and Development

  • Jun 2003 - Feb 2012

  Successfully managed two branch startup operations. Analyzed and conducted the new hire activities and made sure all the steps properly followed. Spearheaded all sales and recruitment and retention activities. Developed employees and mid managers into other leadership positions. Implemented and approved recommendations for progressive discipline to include terminations and performance improvement plans. Suggested alternate course of actions if appropriate and prepared necessary documentation of action (Memorandum of record, report, counseling or termination letter)Key Contributions: • Managed a 10M revenue-generating Campus.• Trained and coached all staff on a local and regional level.• Facilitated regional leadership training and workshops.• Maintained corporate branding strategies in all recruiting activities.

• Senior Recruiter

  • May 2001 - Jun 2003

  Developed strategies to source, attract, recruit and select high-quality candidates against defined criteria for multiple disciplines. Recruited new students into the University by lead generation and inquiry management; led the University in student enrollment. Ensured talented headcount growth in all areas. Ensured a positive candidate experience throughout all stages of the recruitment lifecycle. Conducted in-depth screens and assess potential candidates for the level of interest and qualificationsKey Contributions:• Managed the inflow of applications through external advertising as well as the careers page.• Supported and mentored all admissions staff members by call monitoring and live observations.• Trained new and existing admissions officers over the span of 32 campuses. • Developed and measured the success of recruitment procedures.



Kelly

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Recruiter/Staffing Manager

  • Sep 2000 - May 2001

  Managed complete lifecycle staffing process for the company. Developed and maintained a positive working relationship with hiring managers to ensure openings are filled expeditiously. Managed optimally entire internal as well as external staffing resources. Collaborated with hiring managers to prepare staffing strategy for existing and future needs. Evaluated existing hiring needs and prepare a staffing plan to accomplish goals.Key Contributions:• Managed time -to fill metrics of recruitment process together with hiring managers.• Stimulated time to fill, interview to placement ratio and cost per hire.• Identified and actively headhunt potential candidates across the entire Greater Richmond region• Ensured constant corporate image across recruiting campaigns.• Ensured to comply with the organization’s staffing policies as well as procedures.