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Experience

    • Administrative Assistant
      • Nov 2017 - Present

    • Professional and Ethics Practices Specialist
      • May 2016 - Nov 2017

    • Legal Administrative Assistant
      • Jan 2016 - Apr 2016

      ▪ Monitor and improve turnaround time from 7 days to 4-5 days▪ Prepare files, documents, charts, graphs and forms as needed by General Counsel▪ Organizes and track files and active departmental projects.▪ Compose correspondence, reports and other documents, including proofreading.▪ Provide guidance, training, and coordination to paralegals▪ Develop spreadsheets for filing and docketing.▪ Apply principles of Legal Departments records retention program with closing files out to record center for established retention period.▪ Manage calendar, time arrangements, scheduling for General Counsel and Legal Department.

    • United States
    • Education Administration Programs
    • 700 & Above Employee
    • National Admissions Advisor
      • Jan 2015 - Dec 2015

       Conducts interviews with prospective students.  Consistently achieves the expected goals and objectives of a suite of quantitative and qualitative metrics Presents information in a factual and ethical manner regarding the school’s programs and tuition. Partners with departments outside of Admissions including Financial Aid and the office of the Registrar to ensure the delivery of a high level of service to every student. Upholds all school policies, procedures, integrity, and ethical standards.

    • United States
    • Higher Education
    • 700 & Above Employee
    • Live Chat Advisor
      • Jul 2011 - Jan 2015

      • Generates inquires for the Admissions department by engaging prospective student using the live person technology on the CTU Website • Manages the calendar for multiple staff members and customer contact database. • Act as a liaison to all employees and leadership, customers and vendors• Presents information in a factual and ethical manner to prospective students and others regarding school’s programs and tuition • Maintain a conversion of 31% of all interactive chats with visitors via the Live Person chat system

    • United States
    • Higher Education
    • 700 & Above Employee
    • Administrative Assistant
      • May 2006 - Jul 2011

      • Provide customer service to all department within the university including; admissions, financial aid, student advising and registrar offices. • Maintains accurate records and files; create and maintain systems of said records electronically and physically.• Provide support and assistance to all departments and employees as needed for special projects and/or events.• Coordinate meetings for department and executives

Education

  • American InterContinental University
    Associate of Arts (A.A.), Human Resources Management/Personnel Administration, General
    2007 - 2010

Community

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