Experience

Harvard University

• United States
• Higher Education
• 700 & Above Employee

• Support Center Representative

  • Nov 2013 - Present

  -Provide exceptional customer service for all incoming member phone calls, emails, and online banking inquiries for the Support Center- Prioritize and multitask in a fast-paced environment to ensure members needs are met in a timely and accurate manner-Train and support new Support Center Representatives on systems, policies, and procedures to ensure members are provided with the best member experience-Research/Solve complex issues or technical issues that may arise with members accounts-Collaborate with all departments of the Credit Union and external vendors regarding member related issues Show less

• Dining Services

  • Jan 2009 - Nov 2013

  -Monitored hot line items, informed cooks of shortages, and communicated lists of ingredients to ensure excellent customer service



Riverside Community Care

• Insurance Coordinator

  • Jul 2010 - Nov 2013

  Insurance Coordinator -Managed incoming referral calls for families with children who had cognitive and physical disabilities/delays from birth to 3 years of age -Administered all health insurance approval/or denial letters when clients were diagnosed with Autism for Applied Behavioral Analysis services through contracted provider -Maintained client data and processed billing in THOM Biller Software for over 400 active clients and Applied Behavioral Analysis that clinicians treated -Researched and obtained updated records for health insurance eligibility on each new and active client in Early Intervention -Coordinated with third party billing coordinators regarding client health insurance related issues -Collaborated with the director, clinicians, and office manager to monitor changes or issues that arose during the program process -Communicated with clients’ pediatricians for referral authorizations and ensured that documentation was accurate Student Teacher/Intern -Provided services to infants and toddlers through 3 years of age who had cognitive and physical disabilities/delays -Modeled and engaged with children on specific needs to fulfill goals in their Individual Family Service Plan Show less



Shaw's Supermarkets

• Retail Groceries
• 700 & Above Employee

• Customer Service Representative/Money Room Clerk

  • May 2001 - Aug 2010

  Customer Service Representative -Awarded Associate of the Month, November 2017 -Trained new cashiers on registers and how to provide excellent customer service -Provided assistance and handled customer complaints -Answered multiple phone lines for the store while assisting customer with returns and resolved price discrepancies Money Room Clerk -Managed the daily logging and tracking of store revenue -Verified cash drops over $20,000.00 and prepared daily check batches for armored car pickups -Balanced all registers daily and researched any discrepancies over five dollars Show less