Cherokee H.
Data Provisioning Engineer at Syndesys- Claim this Profile
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English Native or bilingual proficiency
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Bio
Vanessa Santos-Avitia
I have had the pleasure of working with Cherokee for the past 3 years at Spectrum. I worked with her in there enterprise call center and and now in our current positions with there service engineering department. Cherokee has one of the most driven personalities I’ve ever had the satisfaction of being around. She’s very intelligent but never has a problem training/mentoring/or just explaining to a colleague how to work throw whatever type of issue may arise. Cherokee is just amazing and truly an asset for any company.
Joanna Casas
Cherokee consistently stays ahead of the game. She often volunteers for projects, or will deep dive into new topics to become well adept at the subject. It has been a pleasure working with Cherokee, as she instantly proved herself to be a reliable and thoughtful peer and team member. She doesn't shy away from learning and hard work, and is a great asset to the team.
Vanessa Santos-Avitia
I have had the pleasure of working with Cherokee for the past 3 years at Spectrum. I worked with her in there enterprise call center and and now in our current positions with there service engineering department. Cherokee has one of the most driven personalities I’ve ever had the satisfaction of being around. She’s very intelligent but never has a problem training/mentoring/or just explaining to a colleague how to work throw whatever type of issue may arise. Cherokee is just amazing and truly an asset for any company.
Joanna Casas
Cherokee consistently stays ahead of the game. She often volunteers for projects, or will deep dive into new topics to become well adept at the subject. It has been a pleasure working with Cherokee, as she instantly proved herself to be a reliable and thoughtful peer and team member. She doesn't shy away from learning and hard work, and is a great asset to the team.
Vanessa Santos-Avitia
I have had the pleasure of working with Cherokee for the past 3 years at Spectrum. I worked with her in there enterprise call center and and now in our current positions with there service engineering department. Cherokee has one of the most driven personalities I’ve ever had the satisfaction of being around. She’s very intelligent but never has a problem training/mentoring/or just explaining to a colleague how to work throw whatever type of issue may arise. Cherokee is just amazing and truly an asset for any company.
Joanna Casas
Cherokee consistently stays ahead of the game. She often volunteers for projects, or will deep dive into new topics to become well adept at the subject. It has been a pleasure working with Cherokee, as she instantly proved herself to be a reliable and thoughtful peer and team member. She doesn't shy away from learning and hard work, and is a great asset to the team.
Vanessa Santos-Avitia
I have had the pleasure of working with Cherokee for the past 3 years at Spectrum. I worked with her in there enterprise call center and and now in our current positions with there service engineering department. Cherokee has one of the most driven personalities I’ve ever had the satisfaction of being around. She’s very intelligent but never has a problem training/mentoring/or just explaining to a colleague how to work throw whatever type of issue may arise. Cherokee is just amazing and truly an asset for any company.
Joanna Casas
Cherokee consistently stays ahead of the game. She often volunteers for projects, or will deep dive into new topics to become well adept at the subject. It has been a pleasure working with Cherokee, as she instantly proved herself to be a reliable and thoughtful peer and team member. She doesn't shy away from learning and hard work, and is a great asset to the team.
Credentials
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Optical Communications Associate (OC-A)
CienaJan, 2023- Sep, 2024 -
Juniper Networks Certified Associate - Junos (JNCIA-Junos)
Juniper NetworksJun, 2019- Sep, 2024
Experience
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Syndesys
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United States
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Telecommunications
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1 - 100 Employee
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Data Provisioning Engineer
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Aug 2023 - Present
• Demonstrated expertise in Cell Tower Backhaul and EPL, instrumental in supporting Segra's network infrastructure to ensure seamless data connectivity. • Collaborate closely with engineering teams to optimize data provisioning processes, achieving high reliability and maximum data throughput. • Develop and maintain robust data integration pipelines, enabling seamless voice, data, and video services between cell towers and central data centers. • Conduct comprehensive evaluations to continuously improve network performance, leading to enhanced customer satisfaction and seamless user experiences. Show less
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Spectrum Enterprise
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United States
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Telecommunications
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700 & Above Employee
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NETWORK ENGINEER III, Coordinated Impacted Provisioning
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Aug 2019 - Aug 2023
• Spearheaded a new department to streamline scheduled customer downtime for increases to the physical hardware or logical changes.• Accelerated growth with detailed and decisive leadership that increased team productivity by 30%.• Mitigated risks for technical failure and lost revenue by resolving complex, high-priority issues. • Developed training regimens and documentation for new hires; these documents were also shared with boundary partners to aid in their understanding, lowering their resolution times by 20%.• Optimized new guidelines for complex, repeatable tasks for contractors, which decreased the need for repetitious training and increased efficiency for scripts necessary for technical work.• Applied configuration changes on the core backbone for the internet and cell towers.• Attended training for HTML5, CSS, JavaScript, Node.js, and Python. Show less
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ENTERPRISE TECHNICAL SUPPORT SPECIALIST
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Aug 2018 - Aug 2019
• Resolved complex customer issues regarding their internet, voice, and Ethernet services.• Provided backup support for team leaders and the subject matter expert for eGateway and was the only agent certified to be on bridge calls to ensure departmental accuracies.• Trained and coached new team members to ensure expert-level troubleshooting to resolve customer issues quickly and efficiently.
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BUSINESS CLASS TECHNICAL SUPPORT REPRESENTATIVE
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Jul 2017 - Aug 2018
• Repaired and clarified DOCIS-related technology issues for small to medium-business customers. • Researched and developed documentation for new field equipment to increase representative efficiency during troubleshooting. • Repaired and clarified DOCIS-related technology issues for small to medium-business customers. • Researched and developed documentation for new field equipment to increase representative efficiency during troubleshooting.
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Glen Helen Ecology Institute
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United States
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Environmental Services
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DIRECTOR’S ASSISTANT OF RAPTOR REHABILITATION
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Jul 2014 - Jun 2016
• Aided in the recovery and rehabilitation of birds of prey to ensure their safe return to the wild. • Managed and provided primary veterinary care to wounded and orphaned birds of prey. • Prepared and presented information and graphics to donors to promote future fundraising for the care and upkeep of raptor enclosures. • Aided in the recovery and rehabilitation of birds of prey to ensure their safe return to the wild. • Managed and provided primary veterinary care to wounded and orphaned birds of prey. • Prepared and presented information and graphics to donors to promote future fundraising for the care and upkeep of raptor enclosures.
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Education
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Western Governors University
Master of Science - MS, Information Technology Management -
Antioch College
Bachelor’s Degree, Environmental Science
Community
