Experience

Vacation Village Resorts

• Hospitality
• 200 - 300 Employee

• Phone Operator

  • Apr 2015 - Present

  •Responsible for answering and distributing of incoming calls via the Meridian PBX Console •Guest complaints are also handled •Used judgment in dealing with the guest's information •Responsible for operating switchboard equipment to communicate incoming, outgoing and interoffice calls •Responsible for supplying information to visitors, callers and collect messages •Also responsible for performing clerical duties such as proofreading, word processing, mail sorting etc. •Done other duties as assigned

• front desk agent

  • Dec 2014 - Present

  • Greet guests and patrons as they arrive• Ask if guests have a prior booking• Manage the registration process• Ask for identification and ensure that the provided credentials are accurate• Handle guest check-ins and check-outs appropriately• Operate hotel switchboard, take calls and provide information and transfer calls• Manage accurate accounting of all rooms• Provide guests with room keys and call for bellboys• Take reservations over the telephone, through emails and in person• Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities and travel directions• Refer guests to appropriate departments to resolve complaints or provide suggestions• Compute bills and take payments• Provide guests with directions around the hotel• Contact housekeeping and maintenance departments when a problem is reported• Explain appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them• Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift

• Concierge

  • Oct 2014 - Present

  • Planned and coordinated travel itineraries for clients, out-of-town guests and corporate employees consisting of hotel, meal and car reservations including day/night event reservations• Strong knowledge of the surrounding area and all recreational, hospitality and business related in formation.• Outstanding customer service skills and great ability to understand customers' needs.• Possess excellent organizational, communication and selling skills.• Greatly technically proficient with computer skills.• Profound ability to be proactively accessible and responsive to all customers, using a variety of methods, including physical availability on the floor, bulletin boards, and demonstrations.

• Maintenance Organizational Manager

  • Oct 2014 - Present

  • Dispatch maintenance request from incoming and outgoing calls• Contact third party companies; Pest Pro, Commercial and Comcast• Interact with building mangers, housekeeping department and room control for internal detrimental issues inside of units, facility and outside property• Fall up with houseman, building managers and maintenance for on hold calls• Fulfill customer satisfaction over the phone and be apart of PBX inbound phone calls



Student at Florida International University Chaplin School of Hospitality and Tourism Management

• Bachelor Student

  • Jan 2015 - Present



Weston Tennis Center

• United States
• Primary and Secondary Education

• Receptionist

  • Mar 2008 - Present

  •Provides information on the phone, or in person, in response to inquiries such as: program schedules, program descriptions and other general information.•Answers multi-line telephone and directs calls to appropriate personnel and takes accurate messages.•Performs monetary transactions.•Assists with copying/duplicating of materials.•Maintains accurate files.•Issues memberships and accepts lesson registrations.•May periodically deliver or pick up supplies.•Assists with registration for instructional programs and related registration procedures.



UPS

• United States
• Truck Transportation
• 700 & Above Employee

• Retail Sales Consultant

  • Nov 2012 - Feb 2013

  •Greet customers in a friendly manner; determine customer needs, and how to exceed their expectations.·•Deliver exceptional customer service through customer engagement and quality productdelivery. · •Be knowledgeable of products and services offered and properly promote them to customers.· •Identify customer needs and offer additional services which could benefit them. · •Receive, sort and place mail in mailboxes accurately.· •Record all sales transactions completely and accurately in Point of Sale system.·•Pack contents for shipping using established procedures and products.· •Receive and prepare documents for printing.· •Operate all other software packages.· •Receive and process packages for shipping, including lifting and weighing packages, accessing shipment manifesting software, and generating labels. May require retrieving packages from customer's vehicle when requested.· •Process and document damaged shipments, late and lost package claims.·•Assist in merchandising the store, including: stocking shelves with product, ensuring clean and orderly appearance of product, informing appropriate personnel of inventory levels for re-ordering supplies.· •Perform end of day duties: reconciliation of cash, checks, money orders, credit cards, and all other transactions accurately and in accordance with company policy and procedure.· •Operate copiers, fax machines, binding equipment and all other office machines in a safe, efficient and productive manner.