Experience

e2i, Employment & Employability Institute

• Singapore
• Non-profit Organizations
• 100 - 200 Employee

• Principal Specialist (Marketing and Communications)

  • Apr 2023 - Present

• Senior Specialist (Marketing and Communications)

  • Jun 2022 - Mar 2023

• Senior Specialist (Education Services)

  • Jul 2015 - Dec 2022

  • Analyse market trends, understand clients’ needs, identify relevant hiring, training, and productivity solutions for business and organisations within the education and social service sectors• Develop, implement and evaluate customized and integrated solutions to achieve better hiring outcomes and staff retention• Collaborate with strategic partners to raise standards of image and professionalism of the industry, equipping workers with relevant skills training and productivity improvement measures• Provide employment facilitation assistance to job seekers and retrenched workers Show less



The Learning Lab, Singapore

• Singapore
• Education Administration Programs
• 200 - 300 Employee

• Assistant Manager, Client Ambassador

  • Sep 2012 - Jul 2015

  • Guided a 40-staff strong team to front centres’ customer service operations • Ensured high quality of service through the implementation of quality management standards and rigorous staff training • Initiated operational improvements that streamlined daily work processes • Demonstrated strong rapport between colleagues and clients • Delivered CRM user training to the department • Guided a 40-staff strong team to front centres’ customer service operations • Ensured high quality of service through the implementation of quality management standards and rigorous staff training • Initiated operational improvements that streamlined daily work processes • Demonstrated strong rapport between colleagues and clients • Delivered CRM user training to the department