Experience

Xtend Healthcare, LLC

• United States
• Hospitals and Health Care
• 300 - 400 Employee

• Healthcare Receivable Specialist

  • Jun 2022 - Present

  Hendersonville, Tennessee, United States Achieve assigned goals (resolutions, call quality, productivity standards – specified by line of business). Make required number of phone calls daily as determined by management. Profile patients and obtain financial information. Update demographic and financial information on each call. Negotiate the best possible arrangements. Proficiency with company telephone system while placing outbound calls and accepting inbound calls. Use job aids and crosswalks to answer patient… Show more Achieve assigned goals (resolutions, call quality, productivity standards – specified by line of business). Make required number of phone calls daily as determined by management. Profile patients and obtain financial information. Update demographic and financial information on each call. Negotiate the best possible arrangements. Proficiency with company telephone system while placing outbound calls and accepting inbound calls. Use job aids and crosswalks to answer patient questions and resolve accounts in an efficient manner. Perform account research and document findings. Effectively communicate with patients and client to obtain necessary account information. Ensure strong communication skills to convey intricate account information. Maintain high quality account handling per client standards. Work within FDCPA, state regulations, department/division & all Compliance Policies. Maintain clear, concise, and accurate documentation of all attempts and/or contacts made and received for accounts in accordance with company and client specifications. Show less



METRO NASHVILLE PUBLIC HEALTH DEPT

• United States
• Government Administration
• 1 - 100 Employee

• Health Department

  • Sep 2021 - May 2022

  Nashville, Tennessee, United States Serves as primary responder to answering and directing calls as needed. Qualify participants with culturally diverse backgrounds for WIC program. Perform initial screenings and benefits issuance in order to achieve program goals. Execute clerical duties to maintain efficiency of daily operations including data entry, process and record financial metrics, and transactions of fees collected. Reports clerical errors in the TN WIC operating system for correction and accuracy..



Metro Nashville Public Schools

• United States
• Education Management
• 700 & Above Employee

• Special Education Paraprofessional

  • Sep 2014 - Sep 2021

  Nashville, Tennessee, United States Work in the classroom and one on one with students who have a variety of low functioning, behavioral, and special needs • Assist students with learning to speak, grasp objects, use utensils, and how to interact in a social environment • Assist delayed students who have an academic gap and require extended help in reading, mathematical computations, and writing skills



Victoria’s Secret & Co.

• United States
• Retail
• 300 - 400 Employee

• Sales Associate

  • May 2021 - Aug 2021

  Clarksville, Tennessee, United States Sales Customer service