Experience

Mint Julep Experiences

• United States
• Travel Arrangements
• 1 - 100 Employee

• Experience Coordinator, Louisville; Digital Marketing Assistant

  • Apr 2021 - Present

  Exceed company sales goals by proactively promoting, selling, and securing reservations for handcrafted experiences at distilleries, horse farms, wineries, breweries, and Kentucky culinary adventures. Oversees all aspects of itinerary management, such as venue coordination, logistics, operational concerns, and stakeholder communications. Manages social media profiles across platforms. Exceed company sales goals by proactively promoting, selling, and securing reservations for handcrafted experiences at distilleries, horse farms, wineries, breweries, and Kentucky culinary adventures. Oversees all aspects of itinerary management, such as venue coordination, logistics, operational concerns, and stakeholder communications. Manages social media profiles across platforms.



Akasha Brewing Company

• Food and Beverage Services
• 1 - 100 Employee

• Beertender

  • Mar 2019 - Aug 2022

  Provide excellent customer service to all guests, with the goal of engaging the guest in conversation, creating regulars, and maximizing the customer experience. Take customer orders in a timely and prompt fashion, following all applicable laws and company policies on verifying identification and the maximum amount of beer to be served to guests. Wash and sterilize glassware. Assist in restocking of beer inventory and supplies. Follow all required sanitation and safe serving guidelines and regulations. Ensure consistent stocking of kegs, merchandise, and/or packaged products for sale to guests and operate the point of sales (POS) system. Complete cash handling and credit card transactions, and balance register at the end of each shift. Provide social media content and manage social media presence. Show less



Interapt

• IT Services and IT Consulting
• 100 - 200 Employee

• Sales Engineer

  • Nov 2020 - Apr 2021

  Provides sales enablement support to sales team by authoring contracts, conducting training, and creating marketing campaigns.Participates in sales calls and provides administrative support on lead conversion efforts.

• Process Delivery Owner

  • Jul 2020 - Nov 2020

  Led a team of IT Customer Support Analysts performing basic technical triage, diagnostics and resolution.Other duties included reporting, voice data analysis, and coaching of team members to meet industry standards.Provided consistent IT customer support to associates for a fortune 500 clientWorked closely with, and report to, team leaders and workforce management to apply proper quality control.

• Customer Support Analyst

  • Mar 2020 - Jun 2020

  Works as an independent member on a team of other IT Customer Support Analysts performing basic technical triage, diagnostics and resolution Other duties include voice data analysis and triage of internal support requests Work closely with, and report to, Team Leaders to ensure comprehensive analysis of voice data, identifying the root cause(s) of issues and applying proper quality control routing for resolution & data analysis as well as other internal support processes



Production Simple Concerts and Events

• Louisville, Kentucky

• Social Media Manager

  • Nov 2019 - Mar 2020

  Increased brand awareness, improved marketing efforts and increased ticket sales. Developed content to drive engagement on social media channels. Used social media marketing tools such as Later, Canva, and Photoshop. Collaborated with Marketing, Artist Management, and Box Office teams. Updated and managed all venue websites with accurate event information. Provided digital marketing support to marketing team to promote upcoming concerts and events within the Louisville/Kentuckiana area. Show less



Yelp

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Community Coordinator

  • Oct 2018 - Oct 2019

  Developed, organized and executed community marketing events and guerrilla marketing programs with the goal of growing the Yelp Elite community in Louisville. Coordinated media partnerships, local business outreach, content creation, and social media management. Content creation and social media management for Yelp Louisville profiles using Canva, Later, and email marketing on Facebook, Instagram, and Twitter. Developed, organized and executed community marketing events and guerrilla marketing programs with the goal of growing the Yelp Elite community in Louisville. Coordinated media partnerships, local business outreach, content creation, and social media management. Content creation and social media management for Yelp Louisville profiles using Canva, Later, and email marketing on Facebook, Instagram, and Twitter.



Sullivan University

• United States
• Higher Education
• 300 - 400 Employee

• Director Of Student Services

  • Nov 2016 - Jul 2019

  Managed a team of 9 people, planned and executed campus events for 400+ individuals, including registration, orientation, and academic conferences. Responsible for all student services support, including book store, facilities, academic appeals, and campus security – leading to a 95% student retention rate.

• Retention and Re-Entry Specialist

  • Jul 2015 - Nov 2016

  Proactively met with faculty to monitor student progress and reinforce campus retention efforts to increase retention rates campus-wide by 5%, while creating re-entry plans for students withdrawing from classesPlanned and executed student events for 400+ individuals Generated reporting and presented data to key staff members at weekly and daily faculty meetings



Young Professionals Association of Louisville (YPAL)

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Emerging Leaders Program

  • Feb 2018 - May 2018

  The Emerging Leaders Program is a comprehensive leadership development program. Participants will use structured exercises and assessments to develop improved awareness about themselves and others. The program also includes interaction with community leaders, reading material, and a group research project. One on one coaching sessions are also offered as an optional benefit to participants. Class participants will walk away with a clear understanding of their purpose, values, and strengths to aid in their goal of being a more effective leader. Show less



Lindsey Wilson College

• United States
• Higher Education
• 300 - 400 Employee

• Bonner Program Coordinator

  • Jul 2012 - Mar 2015

  Supervised a staff of seven college students and graduate assistants to create and organize curriculum-based programming for 70 Bonner ScholarsGuaranteed an endowment of $500,000 for the Lindsey Wilson College through creative curriculum planning and eventsMaintained relationships with over 20 Bonner Scholar Program Community PartnersEnsured placement of students for Summer of Service at local, national, and international nonprofit organizationsFull creation of a website for student reflections, community engagement, and program-related messaging that is still used to this day Show less

• Career Services & Bonner Scholar Program Graduate Assistant

  • Aug 2009 - Jun 2012

  • Worked with faculty and staff to create and foster academic connections• Managed web based reporting system for over 25,000 community service hour logs annually• Managed social networking sites to publicize events and promote services• Planned, facilitated, and supervised Bonner meetings, retreats, and trainings• Conducted mock interviews to groom student’s interviewing skills• Visited extended campuses to teach workshop sessions on tailoring social networking sites for the job search, resume building, and interviewing skills Show less