Network Engineer

• Apr 2023 - Present

Founder and Equipment Specialist

• Aug 2017 - Present

Founder and Operator, Pebble Nest Salt Room Company Halogenerator and equipment operation, troubleshooting, maintenance Direct Sales Client Account Management and customer service Networking with vendors, therapists, wholesalers Project Management Website Administration Asset Management Merchandising Founder and Operator, Pebble Nest Salt Room Company Halogenerator and equipment operation, troubleshooting, maintenance Direct Sales Client Account Management and customer service Networking with vendors, therapists, wholesalers Project Management Website Administration Asset Management Merchandising

Network Engineer

• Sep 2021 - Feb 2023

VTC Technical Support Engineer

• Oct 2008 - Aug 2014

Video conferencing bridging and endpoint brands such as Cisco, Tandberg, Polycom, Lifesize, Sony, Radvision Guide Field Engineers through onsite installation, maintenance, upgrades, or repair of various equipment Perform onboarding tasks for new companies, adding new equipment to our remote monitoring system (REM), and ensuring connectivity Remote technical support to various companies Gather logs and work closely with partner vendors on complex technical issues Provide technical training for new technicians Time and Materials processing and billing for customers without maintenance coverage Deliver various presentations for training, operation to customers and new employees Show less

Network Support Engineer

• Jan 2006 - Apr 2008

Part of the implementation team to deploy Cisco Unified Communications solution for Hershey global sites Converted global communications equipment from exclusively ISDN and POTS to IP applications such as SIP, H323 and Cisco’s SCCP. Cisco IOS upgrades for network routers, switches and endpoints, config/backups RMA processing, ticket handling, determining and preventing unauthorized use and “bandwidth hogging” users and applications, and worked with service providers to correct outages caused by the ISP network equipment Simplified Hershey Videoconferencing billing, asset management, and added SNMP monitoring and web console access to equipment for ticketing, troubleshooting, remote administration, and upgrades Show less

Supervisor and Network Administrator

• Aug 2004 - Jan 2006

Onboard, train, and oversee daily tasks of jr techs in our department Client Support, permissions, network administration Various computer hardware and OS maintenance and other tasks IT systems onboarding for new recruits Dispatched to Atlantic Navy Ships as needed to provide various support for computer equipment Maintenance on Crypto Communications Equipment Fabrication and repair various types of cables and termination points Onboard, train, and oversee daily tasks of jr techs in our department Client Support, permissions, network administration Various computer hardware and OS maintenance and other tasks IT systems onboarding for new recruits Dispatched to Atlantic Navy Ships as needed to provide various support for computer equipment Maintenance on Crypto Communications Equipment Fabrication and repair various types of cables and termination points

Electronics Technician

• Aug 1998 - Aug 2004

Team Lead on USS Whidbey Island FC group Installation, configuration, maintenance, operation of various electronics and circuit boards supporting radar-guided gun and missile systems Training to junior sailors Asset Management and tech manual updates Team Lead on USS Whidbey Island FC group Installation, configuration, maintenance, operation of various electronics and circuit boards supporting radar-guided gun and missile systems Training to junior sailors Asset Management and tech manual updates