Experience

Service Credit Union

• United States
• Banking
• 300 - 400 Employee

• Manager

  • May 2014 - Present

  Attend chamber meetings and other business networking eventsReceive and resolve member complaintsInterview, hire staffDevelop staffCoach and mentor staffRecommend and prepare staff for next role Yearly reviews for each employeeBusiness development

• Consumer Loan Officer

  • Sep 2009 - Present

  Have extensive knowledge of Service Credit Unions loan productsInterview applicants Find a product at fits their needsAnalyze credit reportsApprove,turn down, counter offer loansCross sell loans and other products based on their credit reportGather any and all documents needed to close loans Disburse and follow up with documents needed after disbursal such as state titles , UCC, etc.Recommend staff for loan officer programTrain mentor, coach, review other Ioan officers work and approved. Turn down or counter offer their loans Show less

• Senior Supervisor

  • Nov 2011 - May 2014

  Comply with federal regulations Coach train and mentor the staffOpening and closing accountsDispute unauthorized charges including visaReceive cash from federal reserve verify funds and input them in to our systemBalance the ATM Balance vaultAudit branch monthlyMake sure security procedure are followed at all timesFind teller errors

• Financial Services Representative I-III

  • May 2007 - Nov 2011

  Understand and execute Service Credit Unions policies and procedures set by the board of directorsCross sell products based on our members needsHave a thorough understanding of Service Credit Unions data processing systemsDeposit and withdraw complex transactions including IRA and loan processing