Experience

Creighton University

• United States
• Higher Education
• 400 - 500 Employee

• Specialty Faculty

  • Aug 2023 - Present

  Adjunct instructor for Service Excellence and Human Resources in Healthcare. Lecture, facilitate discussion and assignments for undergraduate 400 level class supporting Creighton's Health Administration & Policy program. Adjunct instructor for Service Excellence and Human Resources in Healthcare. Lecture, facilitate discussion and assignments for undergraduate 400 level class supporting Creighton's Health Administration & Policy program.



Nebraska Medicine

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Manager, Consumer Experience

  • Aug 2021 - Present

  Lead team of experience advisors. Develop strategy and initiatives to lead continuous improvement in ambulatory settings. Operationalize patient experience survey data and amplify patient voice through monthly dashboards and comment reviews. Frequent presentations to operational leaders and teams. Develop annual goals; develop and execute on experience plans to build engagement and understanding. Primary contact with patient experience survey partner and in-house analytics team. Involved with… Show more Lead team of experience advisors. Develop strategy and initiatives to lead continuous improvement in ambulatory settings. Operationalize patient experience survey data and amplify patient voice through monthly dashboards and comment reviews. Frequent presentations to operational leaders and teams. Develop annual goals; develop and execute on experience plans to build engagement and understanding. Primary contact with patient experience survey partner and in-house analytics team. Involved with tactical aspects of survey process. Additional duties include managing two hospital-based gift shops and serving as the organization’s administrative liaison to the Nebraska Medicine Guild. Show less Lead team of experience advisors. Develop strategy and initiatives to lead continuous improvement in ambulatory settings. Operationalize patient experience survey data and amplify patient voice through monthly dashboards and comment reviews. Frequent presentations to operational leaders and teams. Develop annual goals; develop and execute on experience plans to build engagement and understanding. Primary contact with patient experience survey partner and in-house analytics team. Involved with… Show more Lead team of experience advisors. Develop strategy and initiatives to lead continuous improvement in ambulatory settings. Operationalize patient experience survey data and amplify patient voice through monthly dashboards and comment reviews. Frequent presentations to operational leaders and teams. Develop annual goals; develop and execute on experience plans to build engagement and understanding. Primary contact with patient experience survey partner and in-house analytics team. Involved with tactical aspects of survey process. Additional duties include managing two hospital-based gift shops and serving as the organization’s administrative liaison to the Nebraska Medicine Guild. Show less



Children's Nebraska

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Manager, Patient Experience

  • Sep 2014 - Aug 2021

  Develop and direct strategic initiatives surrounding patient and family experience. Facilitate organization's patient experience survey. Identify opportunities for action, share best practices, and actively integrate patient/family voice into all organizational activities.

• Media Relations Liaison

  • Aug 2007 - Sep 2014

  Leverage long term and beneficial media relationships to demonstrate Children’s leadership and unparalleled expertise in pediatric specialty health care. Develop and execute successful communication and marketing plans. Manage Children’s social media channels and related messaging. Contributing writer, Children’s publications and co-editor “Spira” magazine. Direct and manage Children’s response to annual U.S. News & World Report Best Children’s Hospitals survey. Direct Children’s involvement… Show more Leverage long term and beneficial media relationships to demonstrate Children’s leadership and unparalleled expertise in pediatric specialty health care. Develop and execute successful communication and marketing plans. Manage Children’s social media channels and related messaging. Contributing writer, Children’s publications and co-editor “Spira” magazine. Direct and manage Children’s response to annual U.S. News & World Report Best Children’s Hospitals survey. Direct Children’s involvement with community health collaborations and initiatives. Develop internal “Farm to Institute” program with Community Supported Agriculture and on-site Farmer’s Market. Lead crisis communications response. Support external media and communications efforts for Children’s Physicians, Children’s Specialty Physicians and the Children’s Hospital & Medical Center Foundation.



The Nebraska Medical Center

• Omaha, NE

• Media Relations Lead

  • Sep 2005 - Aug 2007

  Lead and develop media outreach for Nebraska’s largest academic medical center. Actively monitor and report media activity. Develop and execute extensive crisis communications procedure. Plan and execute news conferences and other media opportunities. Assist with executive messaging. Collaborate with University of Nebraska Medical Center Public Affairs. Support external communications efforts for UNMC Physicians and the Nebraska Regional Poison Center. Lead and develop media outreach for Nebraska’s largest academic medical center. Actively monitor and report media activity. Develop and execute extensive crisis communications procedure. Plan and execute news conferences and other media opportunities. Assist with executive messaging. Collaborate with University of Nebraska Medical Center Public Affairs. Support external communications efforts for UNMC Physicians and the Nebraska Regional Poison Center.



WOWT-TV

• Omaha, NE

• News Producer

  • May 1994 - Sep 2005

  Influence and develop daily television newscasts for top-ranked Omaha station through story selection, placement, writing and editing. Manage and teach reporters and photojournalists; successfully handle deadlines through flexibility and decisive action. Field producer for special events and out-of-town news coverage; assist on assignment desk as needed. Influence and develop daily television newscasts for top-ranked Omaha station through story selection, placement, writing and editing. Manage and teach reporters and photojournalists; successfully handle deadlines through flexibility and decisive action. Field producer for special events and out-of-town news coverage; assist on assignment desk as needed.



WOWT

• News Producer

  • 1994 - 2005



KTIV-TV

• United States
• Broadcast Media Production and Distribution
• 1 - 100 Employee

• News Producer

  • Oct 1993 - May 1994



KCAU-TV

• Sioux City, Iowa

• News Producer

  • Apr 1993 - Oct 1993