Experience

LAK Group

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Office Manager

  • Nov 2019 - Present

  For more than 40 years, the LAK Group has provided PURPOSE. A purpose to transform careers, cultures and organizations. We work with leaders to rebuild your business goals into human-centric strategies, so everybody wins, even as your market changes. Our approach is proposed through Culture Shaping, Talent Strategy, Career Transition, Assessment, Coaching and Leadership Development programs and services. Visit us at www.transformingcareers.com For more than 40 years, the LAK Group has provided PURPOSE. A purpose to transform careers, cultures and organizations. We work with leaders to rebuild your business goals into human-centric strategies, so everybody wins, even as your market changes. Our approach is proposed through Culture Shaping, Talent Strategy, Career Transition, Assessment, Coaching and Leadership Development programs and services. Visit us at www.transformingcareers.com



Profile Finishing Systems

• United States
• Paint, Coating, and Adhesive Manufacturing
• 1 - 100 Employee

• Accounting Clerk

  • Jul 2012 - Nov 2019

  Reporting directly to the new company CEO, responsible for inventory-based Accounts Receivable (A/R), Accounts Payable (A/P), and ensuring all general office functions operate properly.  Collaborate with new CEO to prepare and document A/R and A/P procedures to facilitate the identification and development of new processes, improving the customer order to invoice experience.  Work with company leadership to track, maintain, and reconcile records used to measure inventory usage, which will be used to establish budgeting and cost control measures to enhance company profitability.  Regularly reconcile inventory used to produce goods and materials for client projects. Update and redesign Excel spreadsheets for tracking, enabling the business to accurately determine revenue levels and inventory turn for managing job scheduling and meeting clients’ needs.  Research and resolve inventory problems to lower inventory posting errors that cause shortage and overages and affected production schedules.  Post invoices for received inventory producing accurate cost expenditure for monthly reports.  Work with Sales to maintain accurate parts pricing to positively impact costing of final production items, customer satisfaction, and Sales’ ability for work efficiently on clients’ behalf.  Develop and prepare scheduled and ad hoc reporting for A/R and A/P to ensure customers and vendors information needs, and requirements are met.  Collaborate with outside accounting and audit firm to streamline and enhance several key processes enabling the company to save time and resources. Show less



Southwest Airlines

• Airlines and Aviation
• 700 & Above Employee

• Senior Customer Service Agent

  • 2010 - 2012

  Responsible to Station Manager, headquartered in Milwaukee, Wisconsin. Providing legendary Customer Service to those customers having the desire to travel and to use the baggage/cargo service at the airport locations. Station Trainer; Performed aspects of baggage, ticketing, reservations, checking in and boarding of customers by operating computerized point-of-sale system. Resolved customer situations pertaining to disputes, complaints, rules and regulations and any other travel concerns. Maintained daily check and balance of all credit and cash transactions. Required to handle transitions in timely manner including over sales, delayed or canceled flights and any issues revolving around lost or damaged luggage. Processed paperwork and forms connected with work assignments relating to daily procedures and policies. Show less



Criterion technology

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Human Resources Manager

  • 1998 - 2010

  Responsible to Vice President of Operations, headquartered in Thomaston, Georgia. Led all Human Resources functions for corporate & production staff of 44 employees including strategic planning and compensation benefits administration. Identified critical issues and took decisive steps to correct any service or product errors based on customer evaluation results in accordance to corporately set standards. Provided recommendations to the Vice President of Operations and CEO regarding best practices in strategic planning and compensation benefits administration. Implemented competency based performance management system and employee training on development, rewards and recognition focusing on recruiting and retention improvement. Designed, developed and implemented new corporate standards for employee benefits administration, handbook and orientation. Managed continuous improvement efforts related to corporate standards. Led HR gap analysis to drive improvements and ISO 9000 certification. Served as internal Quality Auditor for ISO 9000 standards. Spearheaded initiatives to bring compensation, safety and environment into compliance. Developed, administered and maintained policies, procedures, and long range planning based on legislative or other changes. Planned and organized meetings, appointments and travel arrangements. Prepared correspondence, documents and memos. Conducted new hire orientation and required safety training; Assisted with interviewing, hiring and disciplinary practices. Processed federal and state taxes on quarterly basis. Show less



State Farm

• United States
• Insurance
• 700 & Above Employee

• Insurance Representative

  • 1997 - 1998

  Responsible to Senior Insurance Agent, headquartered in Griffin, Georgia, for office management, sales and marketing. Collaborated with staff on sales and marketing tactics for Automotive, homeowners, life and health insurance. Demonstrated enhanced administrative skills directly related to the insurance industry. Responsible to Senior Insurance Agent, headquartered in Griffin, Georgia, for office management, sales and marketing. Collaborated with staff on sales and marketing tactics for Automotive, homeowners, life and health insurance. Demonstrated enhanced administrative skills directly related to the insurance industry.



Upson Regional Medical Center

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Communication Aid/Speech and Audiology Associate

  • 1994 - 1997

  Responsible to Speech Therapist and Audiologist for human resources, communication programs and process reporting to leading physicians. Administered Speech and Audiology therapy programs to adults and children. Off-site programs included local school systems, Pre-K and Head Start. Reported patient performance to assigned physicians for discussion and review Conducted payroll, chart review, patient billing and end-of-month reporting Responsible to Speech Therapist and Audiologist for human resources, communication programs and process reporting to leading physicians. Administered Speech and Audiology therapy programs to adults and children. Off-site programs included local school systems, Pre-K and Head Start. Reported patient performance to assigned physicians for discussion and review Conducted payroll, chart review, patient billing and end-of-month reporting