Experience

Custer, Grand Rapids
• United States
• Furniture and Home Furnishings Manufacturing
• Customer experience

  • Jul 2016 - Present

A Fine Touch
• United States
• Manager

  • Oct 2014 - Present


A Fine Touch Day Spa

• Manager

  • Oct 2014 - Present

  A Fine Touch Day Spa 2014 - 2015 Manager, Customer service Supported the start-up of A Fine Touch spa. I led and directed the bookwork responsibilities. Updating quick books, implemented a new POS system and organized the client database. Established other operating processes and policies, inventory controls, as well as managing the front desk customer service and new employee onboarding. A Fine Touch Day Spa 2014 - 2015 Manager, Customer service Supported the start-up of A Fine Touch spa. I led and directed the bookwork responsibilities. Updating quick books, implemented a new POS system and organized the client database. Established other operating processes and policies, inventory controls, as well as managing the front desk customer service and new employee onboarding.



APac Manufacturing

• United States
• Packaging and Containers Manufacturing
• 1 - 100 Employee

• Account Executive/Administrative

  • Aug 2012 - Jul 2014

  Managed the sales cycle for key accounts assisting and recommending other products and creative billable solutions tailored to their business needs. Resulting in higher market share and improved margins. As the lead customer services representative I was responsible for solving customer issues from A to Z. This involved diagnosing the key problems and leading the solution throughout the organization to a successful completion. I am particularly proud that several key clients with significant issues became some of our top clients after I successfully mitigated recurring problems. Handled all invoicing management as well as administrative duties including computer filing and updating client records. Utilized many different types for software to perform daily tasks. Show less



Gemini Publications

• Executive Sales Accountant

  • 2011 - 2012

  Responsible for managing all facets of the advertising sales cycle including new account development, sales presentations, and negotiations. Provided an unwavering commitment to customer satisfaction, with the ability to build productive relationships, resolve complex issues and win client loyalty. Managed a select group of key accounts including Art Van, Gorman’s and several high end architects and builders as well as developing new client accounts. Evaluated potential sponsorship/partnership opportunities while implementing the execution of Gemini’s involvement with each event in order to promote the magazine. Actively participated in the creative process and timelines involved in creation of advertisements. Show less



Advance Newspapers - On the Town Magazine

• Account Executive

  • Feb 2010 - Nov 2011

  Handled all client account management functions which included promoting relationships with a diverse clientele. Attracted loyal clients by building a reputation of integrity, knowledge, and accountability. Took the lead role in promoting “Fashions Night Out” and produced all of the marketing materials and worked with all the businesses involved in creating a very successful event. Worked closely with each client to create ads that would invoke a reader to action and developed a strong knowledge of the creative process. Show less