Experience

ExpertCare

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Caregiver

  • Sep 2016 - Present

  Provide safety monitoring and coach life skills for cognitively disabled young adults. Assist with tasks such as household care, cooking, money and shopping skills. Provide transportation as needed. Coordinate social outings. Receive positive feedback from parents. Provide safety monitoring and coach life skills for cognitively disabled young adults. Assist with tasks such as household care, cooking, money and shopping skills. Provide transportation as needed. Coordinate social outings. Receive positive feedback from parents.



Blue Cross Blue Shield of Michigan

• United States
• Insurance
• 700 & Above Employee

• Project Coordinator - Contractor

  • Mar 2013 - Mar 2016

  Three separate contractor positions through Arrow Strategies working at Blue Cross Blue Shield of Michigan. Supported multiple managers and employees for the national health care reform project. Publicly recognized as ‘hitting it out of the park’ by Director. Arranged calendars and coordinated meetings. Assured all required materials, equipment, conference room (s), and web-ex prepared for scheduled appointments and meetings. Prepare, edit and proofread general correspondence including memos, letters, emails and reports. Granted access to users in SharePoint, created libraries, lists, sites and workspaces. Attended 3-5 meetings per week composed and published meeting minutes. Facilitated weekly Director’s meeting, tracked action items and insured proper follow-up. Created secure SharePoint space and granted permissions for confidential reports and information. Self-directed assistant, produces with minimal supervision. Expert in coordinating arrangements for travel, hotel, meeting refreshments, and events. Tracked expenses, office supplies, and assets. Arranged travel details, and processed expense reports. Assisted and lead team(s) with special projects. Lead and assist Corporate Performance and Administration group management with 18 ongoing Employee Culture initiatives. Create, maintain and update data utilizing Excel spreadsheets. Data Analyst comparing member health care data utilizing IBM’s Initiate Software. Write, edit and test system documentation. Create plan for new documents and create workflows. Show less



Summit Health

• Hospitals and Health Care
• 700 & Above Employee

• Data Entry Specialist, Data Analyst

  • Sep 2011 - Mar 2013

  Data Entry specialist responsible to enter, proofread and correct, PHI data for flu shot and wellness events. Data Analyst assigned to handle account in in negative standing, led conference calls to obtain requirements, perform urgent corrective action by analyzing and formatting PHI data, transfer multiple reports to clients to meet tight deadlines. Discovered and corrected hundreds of data entry errors, corrected previous reporting errors. Provided requirements and tested newly developed MS Access program. Analyze and categorize Cigna PSC (Patient Service Center) eligibility files. Utilized and maintained system to match, upload to files to Apex (internal client information data system) and provide voucher reports. Show less



Media Genesis

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Customer Care Rep/Project Manager

  • Jun 2007 - Nov 2009

  Customer Service/Project Manager responsible for managing 30 ongoing website projects. Communicate daily with employees and clients by suggesting updates or maintenance, talking through changes for websites while tracking and staying within client’s budget. Update websites utilizing html, post updates to live websites. Communicate and follow-up with assigned graphic designer for more detailed updates. Managed client SEO (Search Engine Optimization) reports by analyzing statistical data, documenting results, presenting findings to client. Volunteered with the implementation of Microsoft SharePoint throughout the company and sold to outside companies while creating training programs. Received many written thank you emails, compliments, and job well done comments from clients. Show less



EDS Group/General Motors

• Business Analyst, Information Data Security

  • Nov 1985 - Dec 2006

  Transferred and promoted to various positions within company with positive recommendations from management. Promoted to Advanced Data Security Analyst. Wrote data security code, analyze and adhere to strict data security guidelines – procedures not published, used logic, training and mentoring. Responsible for effectively researching and analyzing GM data security. In daily communication with GM and EDS personnel who request access or inquire regarding security error messages. Analysis of mainframe data security system and modifications. In constant communication with helpdesk and offsite processors. Monitored and followed-up on progress. Led Data Security initiatives for Saturn, Thailand, and outside vendor Implementations. Analyzed requirements, set up rule sets and tested access. Quickly learned multiple applications and programs. Trained and mentored multiple personnel. Administrative experiences includes: Human resource coordinator for employees; processed new hire paperwork, set-up employee workspace, answered daily questions and responded to requests. Entrusted with confidential information such as salary information and the processing of raise requests Managed monthly profit and loss, tracked expenses. Show less