Administration

• Mar 2020 - Present

Logistics Support Director/Hospitality Director/Junior Director

• Feb 2016 - May 2018

Direct representative of the restaurant Operator that is always on site/Assistant to Senior Operations Director. Makes decisions as the Operator would and takes ownership of the restaurant's operation, leads the Hospitality Lead, Production Lead, Food Safety Captain and Houskeeper, assigns roles for all shifts on hourly basis-up to at least 3 hours in advance, communicates hourly game plan (sales projections, catering orders, event plans, special conditions), ensures continuous flow across entire restaurant to the next customer by assessing, alleviating and/or tracking bottlenecks, defects and abnormal conditions, answers Andon calls when assistance is needed to bring immediate attention to problems as they occur - so they can be instantly addressed, timely and accurately conducts audits based on KPI (Key Performance Indicators, completes admin tasks, ensures logistical requirements are met for the next 24-48 hours, set "focus" for the day that lines up with current operator goals, responsible for the execution of the weekly logistics plan, coordinating or ordering all inventory, coordinate and follow-up on receiving of these goods/services including; MBM/Produce/Bread/CO2/Repair Parts/Other. Responsible for inventory management and organization, ensure area checklists, eRQA (Rest. Quality Assessment), chicken and waste tracker completed daily to standard, completion of spot/daily inventory counts, complete eFSA (Food Safety Assessment) quarterly in eRQA module, ensure all preventative maintenance is completed including completion of equipment downtime log and downtime minimized and emergency repair report (as needed) Show less

General Manager

• Mar 2015 - Sep 2015

Was responsible for hiring, supervising, training and overall management of all staff for the new DQ opening in Vicksburg. This included 3 assistant managers. The Vicksburg DQ was the first of all 11 stores that this particular owner has, to have met a net income of over $100,000 the first opening week and it ranked my store as 3rd in the nation to achieve this extremely wonderful goal. Conducted all reports for franchise management as well as corporate office, controlling of labor percentages and speed of service, and maintaining sales to insure profitable margins were within high levels. Conducted all maintenance within the restaurant and communicated with upper management when issues arouse in which specialists would need to be called. Basically, from A to Z, i handled it all working between 65 to sometimes 100 hours per week. Show less

Associate / Labor Standards Specialist

• Apr 2008 - Jun 2011

Responsible for all administrative functions pertaining to all phases of design, engineering, construction, implementation, and completions of federal, state, municipality, local, and other government funded programs involving infrastructure development. Submission of Davis-Bacon Labor Standard Certified Payroll reporting for all contractor personnel for each of the numerous administered government grant projects pertaining to the rebuilding/restructuring of the MS Gulf Coast after the Hurricane Katrina disaster. Show less