Experience

State Compensation Insurance Fund

• United States
• Insurance
• 700 & Above Employee

• Manager I - Customer Service Center

  • Jun 2006 - Dec 2010

  Vacaville, CA 95687 Manage all types of interactions including inbound calls, outbound calls, e-mail, faxes, and Internet based applications. Ensure the provision of prompt service through live telephone interactions between Customer Service Reresentatives and State Fund's clients. Service a defined segment of State Fund's insurance portfolio. Manage the timely and accurate production of Certificates of Insurance; both from customer requests and systems generated renewals. Provide support for the external… Show more Manage all types of interactions including inbound calls, outbound calls, e-mail, faxes, and Internet based applications. Ensure the provision of prompt service through live telephone interactions between Customer Service Reresentatives and State Fund's clients. Service a defined segment of State Fund's insurance portfolio. Manage the timely and accurate production of Certificates of Insurance; both from customer requests and systems generated renewals. Provide support for the external users of State Fund Online (SFO) through active management of the State Fund Online Helpdesk. Process an assigned segment of State Fund policy creation through cancellation rewrites, renewals, and Change of Ownership on existing policies and Group conversions. Manage the Claims Reporting Center. Adhere to State Fund Corporate and Customer Service Center guidelines and procedures. Act as resource of all location operations' interactions. Energize people to develop and enhance their leadership competencies. Inspire and motivate staff to their highest performance levels.

• Assistant Claims Manager

  • Sep 1993 - May 2006

  San Jose, CA 95119 Manage case inventory and claims personnel to assure that benefits are properly provided per Claims Reference Manual and Corporate and District guidelines. Serve as a resource to customers: internal and external. Maintain positive staff moral during changes: of workers' compensation laws, procedures and caseloads. Manage the investigation and fraud unit. Provide training to employees and employers on workers' compensation laws. Participated on several committees to improve the claims… Show more Manage case inventory and claims personnel to assure that benefits are properly provided per Claims Reference Manual and Corporate and District guidelines. Serve as a resource to customers: internal and external. Maintain positive staff moral during changes: of workers' compensation laws, procedures and caseloads. Manage the investigation and fraud unit. Provide training to employees and employers on workers' compensation laws. Participated on several committees to improve the claims product and to keep State Fund's claims processing current with each reform.