Experience

Truckstops

• New Zealand
• Transportation/Trucking/Railroad
• 1 - 100 Employee

• Branch Supervisor

  • May 2019 - Present

  • Supervising the branch operations to ensure smooth workflow and high levels of customer service • Managing budgets and expenses and ensuring profit targets are met • Managing the team and ensuring that repairs and enquiries are dealt with quickly and effectively • Ensuring efficient workflow, keeping Work in Progress to a minimum • Identifying opportunities for performance improvement in both the staff and the branch to improve profitability • Leading the team, coaching, and motivating staff to perform • Managing performance appraisals and feedback, and disciplinary procedures • Ensuring timesheets are completed accurately, and forwarded to Payroll within required timeframes • Implementing and monitoring compliance to health and safety policies and procedures • Managing the Capex and ordering • Ensuring tools and vehicles are in good working order and meet company standards • Providing accurate and details reports to the management team • Setting and achieving personal performance levels with the Regional Manager • Performing ad hoc tasks when required by senior management Show less



PAK'nSAVE

• New Zealand
• Retail Groceries
• 700 & Above Employee

• Bakery Manager

  • Jun 2018 - Feb 2019

  • Managed stock levels and ordered stock both manually and on the SAP system • Ensured sufficient and eye-catching product displays to encourage sales • Dealt with customer enquiries and complaints in a professional and diplomatic manner • Managed the bakery team and collaborate with suppliers • Planned and managed promotions and initiatives • Implemented new product lines, ideas, and promotions to increase sales • Monitored sales and created opportunities to improve downward trends • Managed the staff roster to ensure adequate coverage while staying with wage budgets • Managed staff timesheets and overtime • Managed the bakery team in alignment with the store policy framework • Managed staff performance across the department • Ensured cleaning was carried out in compliance with health and safety standards • Ensured that food was prepared in accordance with health and safety standards and regulations • Managed the correct merchandising of fresh food and ensured that best before dates were checked • Met my KPIs and targets • Supported and encouraged the store culture, values, and vision Show less



CC Health Foods

• Durban, KwaZulu-Natal, South Africa

• Manager

  • Oct 2011 - Nov 2017

  • Prepared food for various functions and events including sporting events, entertainment activities, school lunch boxes, corporate lunches and meetings, and private functions • Managed the range and mix of menu items, including various dietary requirements • Managed stock levels • Ensured a consistently high level of customer service and food production • Managed event bookings and negotiated prices • Developed and reviewed policies and procedures for customer relations, and goods and services provided • Formulated and implemented policies for purchasing, marketing, setting prices, and expense management • Managed the accounts payable and receivable, general accounts up to trial balance, cash flow, budgeting, and forecasting • Dealt with website, phone, and email queries • Managed the business marketing including social media, website, and printed media • Attended industry events to network and grow the business • Built and maintained good working relationships with clients and suppliers • Managed a team of 10 staff, including recruitment and selection, performance management, and coaching • Reviewed and streamlined processes and systems, implementing changes where necessary • Liaised with customers to assess their satisfaction with meals and service • Managed quality assurance to ensure high levels and food and service quality • Ensured compliance to health and safety laws and regulations Show less



CTO Logistics

• South Africa

• General Manager

  • 2003 - 2011



Crown Publications

• South Africa
• Book and Periodical Publishing
• 1 - 100 Employee

• Advertising Sales Manager

  • 2001 - 2003



Which Industrial

• South Africa

• Advertising Sales Manager

  • 2000 - 2001



Display Books

• South Africa

• Area Manager

  • 1998 - 1999



Various motor dealerships

• South Africa

• New Car Sales | Corporate Car Sales

  • 1995 - 1997



Standard Bank Group

• South Africa
• Financial Services
• 700 & Above Employee

• Ledger Clerk, Enquiries Clerk, ATM Clerk, Teller

  • 1990 - 1995