Experience

Blaze Dynamic - Hospitality Group (Hospitality Consulting)

• Founder and Lead Hospitality Innovator

  • Jul 2013 - Present

  With 30+ years in hospitality leadership, Blaze Dynamic offers specialized business consulting services for developing and existing brands. With a focus on customer service driven companies, we help our clients blaze new paths in the ever-changing world of corporate culture and client care. With 30+ years in hospitality leadership, Blaze Dynamic offers specialized business consulting services for developing and existing brands. With a focus on customer service driven companies, we help our clients blaze new paths in the ever-changing world of corporate culture and client care.



All Points Relocation Service Inc.

• Canada
• Human Resources Services
• 1 - 100 Employee

• Destination Consultant

  • Apr 2019 - Present

  Assisting clients in relocating employees to Toronto and the GTA including: • Pre-arrival coaching on what to expect when moving to Canada - budgets, registrations, health care, lifestyle etc... • Personalized orientation tours of neighbourhoods • Development of custom maps based on employee/family interests and relocation goals • Guided sessions for all required registrations (SIN, banking, health insurance, licensing, schooling) • Curated homefinding to secure rental homes Assisting clients in relocating employees to Toronto and the GTA including: • Pre-arrival coaching on what to expect when moving to Canada - budgets, registrations, health care, lifestyle etc... • Personalized orientation tours of neighbourhoods • Development of custom maps based on employee/family interests and relocation goals • Guided sessions for all required registrations (SIN, banking, health insurance, licensing, schooling) • Curated homefinding to secure rental homes



Stanley Barracks

• France
• Real Estate

• Director Guest Experiences and Partnerships

  • Feb 2018 - Aug 2018

  • Worked towards developing a 2018/2019 events program for newly founded event space • Hiring and on-boarding of contract staff, producing and executing MLSE pre-game events • Financial management and budgeting for events, forecasting and 2019 business development plan • Wrote and delivered custom event proposals and contracts for private event partners and collaborated on event execution • Worked closely with Hotel X Toronto event and management teams along with the in-house catering department on scheduling and staffing events • Presented proposed CRM, floor plan and pricing estimate platforms for review and integration • Programmed basic POS systems for 2018 events, trained staff and managed sales reporting & inventory Show less



Casa Loma

• United States
• Civic and Social Organizations

• Director of Sales and Catering

  • Jan 2017 - Feb 2018

  • Rebuilt and managed the sales & event department • Established and maintained department-focused HR and corporate culture strategies to ensure a positive working environment, balanced schedules and top-sales from all team members • Worked closely with the Liberty Group executive chef, banquet and beverage management teams to execute luxury-level corporate and private events • Developed monthly and annual budgets, set personal and team targets • Collaborated with venue operations, admin, security and programming departments to ensure seamless transitions of public spaces into private events • Daily, weekly and monthly assessment of deposits, billing and reporting from finance department • Personally managed VIP client relationships and specialized event production needs Show less



Beer Mavens - "Elevated Beer Adventures"

• Canada
• Food and Beverage Services

• Founding Partner

  • 2014 - 2018

  "Elevated beer experiences" • Customized craft beer menus for restaurant clients to pair with existing culinary and wine menus • Development of beer education courses for clients and staff with introductory, menu-specific and advanced classes • Hosting beer education and culinary events for private clients "Elevated beer experiences" • Customized craft beer menus for restaurant clients to pair with existing culinary and wine menus • Development of beer education courses for clients and staff with introductory, menu-specific and advanced classes • Hosting beer education and culinary events for private clients



George Brown College Continuing Education

• Canada
• Higher Education
• 100 - 200 Employee

• Part-Time Instructor Hospitality and Culinary Arts Program

  • 2016 - 2017

  Courses focused on Event Leadership and Human Resources Courses focused on Event Leadership and Human Resources



Dineen Coffee Co.

• Canada
• Food and Beverage Services
• 1 - 100 Employee

• GM / Director of Business Development

  • 2012 - 2013

  • Project managed a successful boutique coffee house from design concept to opening operations • Sourced and liaised with a wide array of vendors from construction to equipment, uniforms and retail product suppliers to ensure a successful opening schedule • Prepared comprehensive target and operational budgets and forecasts • Researched and managed the implementation of POS system including all programming, training and inventory • Led the hiring and training of all opening staff • Project managed a successful boutique coffee house from design concept to opening operations • Sourced and liaised with a wide array of vendors from construction to equipment, uniforms and retail product suppliers to ensure a successful opening schedule • Prepared comprehensive target and operational budgets and forecasts • Researched and managed the implementation of POS system including all programming, training and inventory • Led the hiring and training of all opening staff



SUGARMOON

• Canada
• Retail
• 1 - 100 Employee

• Operations Manager at SUGARMOON SALON

  • Apr 2011 - Oct 2012

  • Managed the overall operations for two locations of a successful, skincare and body-sugaring boutique • Drove sales through daily one-on-one guest contact and communication • Excelled at being a brand ambassador and helping define the overall needs of our clients and staff • Created team POS and customer service training manuals • Oversaw the creation and execution of monthly and annual budgets including advertising, purchasing and sales • Ran all social media relations, postings and newsletters along with developing long-term marketing goals and strategies Show less



beerbistro

• Canada
• Restaurants
• 1 - 100 Employee

• Assistant GM at Beerbistro

  • 2008 - 2011

  • Worked within an empowered staff environment, ensuring lasting experiences and a solid base of repeat customers • Wholeheartedly supported the philosophy of ‘changing the way people think beer’ and fresh market beer cuisine • Managed private and corporate events in our private dining room as well as full restaurant buy-outs for beer tasting dinners • Led the direction on web content, e-newsletters and many in-house marketing incentives • Worked with the executive chef on menu design and production • Assisted with front of house scheduling on a daily and weekly basis; organized daily shift briefings to review points of service, daily menu and initiatives • Handled all aspects of computer programming with Squirrel Systems from menu items and costing to a full labour program. Show less



Eatertainment Hospitality Inc

• India

• Senior Event Manager

  • 2002 - 2007

  • Managed all aspects of large-scale corporate and private event sales & production – including; initial sales calls, menu planning and event concept/design, site visits, billing, contracts, execution of the event and the post event follow up • Worked as a senior member of a small team bringing the catering division from 300 to over 800 events annually in under 4 years • Participated in weekly strategy meetings to implement company policies, event scheduling and discuss new food and display trends • Worked with fellow industry professionals to implement frequent in-house product knowledge seminars for staff Show less