Experience

Truepill

• United States
• Software Development
• 200 - 300 Employee

• Senior Customer Experience Specialist

  • Apr 2022 - Present

  United States Tier2



MemorialCare Orange Coast Medical Center

• United States
• Hospitals and Health Care
• 300 - 400 Employee

• Administrative Assistant

  • Feb 2006 - Sep 2020

  Fountain Valley, California Both the Executive Director and myself relocated from Fountain Valley Regional Hospital to Orange Coast Memorial where a position was created for me. Using Excel I tracked 140+ staff to log pertinent information to be used for mail merge on future documents and to keep a record of when their license, BLS, and Certification expiration dates were to ensure we were in compliance. Tracked time and attendance creating a form in Excel using a formula calculation. Approved timecard punch requests… Show more Both the Executive Director and myself relocated from Fountain Valley Regional Hospital to Orange Coast Memorial where a position was created for me. Using Excel I tracked 140+ staff to log pertinent information to be used for mail merge on future documents and to keep a record of when their license, BLS, and Certification expiration dates were to ensure we were in compliance. Tracked time and attendance creating a form in Excel using a formula calculation. Approved timecard punch requests (i.e. missed lunch punches, beginning/end of shift, etc.) using EPIC (electronic medical records and payroll). Created reports, graphs, flyers, banners, and cards for various occasions. Monthly newsletters using PrintShop Deluxe. Taught hospital wide EPIC training for basic use of computers as well as additional one-on-one computer training to my department staff. * Technical Support when issues came up with the computers, printer, and fax machines before calling our IT department because of my computer experience. * Worked with CNO on special assignments as was requested because of my versatile skills: I created a COVID screening form using Excel/Word combined, Creatively put together Quarterly Nursing Newsletters using Publisher, and Daisy Awards issued to nurses that were acknowledged through the Daisy Foundation. * General clerical support duties including filing, monitoring and placing office supply orders. * Handled phones, faxes, emails, and distributed mail to Managers Show less



Fountain Valley Regional Hospital and Medical Center

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Division Assistant

  • Jul 2002 - Jan 2006

  Fountain Valley, California, United States Trained staff for new scheduling system (OptiLink), installed equipment as needed (fax machines, printers, etc.) Created a spreadsheet to track staff licensures and CPR certifications. Logged in-services, unit meetings and discharge calls to patients. Consistently updated employee personnel files. Tracked trouble tickets to ensure task was completed to follow up when necessary. Monthly newsletters, recognition letter, etc.



Neurological Associates Inc

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• HMO Coordinator

  • May 2001 - Jul 2002

  Downey, California, United States Submit referrals for HMO insurance to numerous IPA’s and schedule diagnostic tests. (MRI’s, CT’s, Carotid Ultrasounds, Echocardiograms, etc.). Designed a spreadsheet for tracking HMO authorizations and log pending referrals. Remained in consistent communication with patients so they felt they were heard and a priority even when there was a delay with the authorization.



Central Cardiology Medical Clinic

• Medical Scheduler

  • Aug 1999 - Mar 2001

  Bakersfield, California, United States Greeted and scheduled patients for seven physicians and diagnostic testing using Medic (Trans Esophageal Echocardiograms, Stress/Persantine Thallium’s, Neck Scans, and Echocardiograms.) Pulled charts, verified insurance information and obtained HMO authorizations. Designed a spreadsheet for tracking HMO authorizations.



Cambridge Services (Apple One Temp Agency - Assignment)

• Legal Word Processor

  • May 1999 - Aug 1999

  Bakersfield, California, United States



The Bakersfield Californian (Apple One Temp Agency - Assignment)

• Advertising Sales Representative

  • Jan 1999 - Apr 1999

  Bakersfield, California, United States Processed and serviced display advertising, scheduled insertion orders and ads using PBS in the Region/National Sales Department.



Texaco (Select Services Temp Agency - Assignment)

• Help Desk Technician

  • Jan 1997 - Feb 1997

  Bakersfield, California, United States Assisted in the deployment rollover from MSMail to Exchange, trouble shoot and installed various diverse programs including REXX and MSOffice.



Giumarra Vineyards Corporation (VOLT Services Temp - Assignment)

• Computer Program Assistant / Word Processor

  • Jun 1996 - Oct 1996

  Bakersfield, California, United States Conducted documentation for the company’s in-house mainframe computer,c related manuals, reports, spreadsheets, database and assisted employees.



Be the Petroleum (Manpower Temp - Assignment)

• Word Processor III / AFE Technician

  • Jul 1995 - Oct 1995

  Bakersfield, California, United States Produced weekly reports, spreadsheets, graphics and invoices. Received and processed requisitions and maintained vanpool database.



Infonet Corporate Communication

• Administrative Assistant

  • Sep 1992 - Jan 1995

  El Segundo, California, United States Assisted three departments with technical decisions by clearing network alarms and opening trouble tickets. Produced reports, spreadsheets, graphs and forms for weekly meetings. prepared expense reports, timecard entries and memo distributions.



Vermont Enterprises

• Venture Capital and Private Equity Principals

• Administrative Assistant

  • Nov 1989 - Feb 1992

  Torrance, California, United States Typed legal documents, leases, rent invoices, and various inter office correspondences. Prepared banking deposits, maintained some accounts receivable/payable books, and reconciled bank statements for several partners’ business account using Quicken.