Experience

Wempe Jewelers
• United States
• Luxury Goods & Jewelry
• 1 - 100 Employee
• Sales Professional

  • Oct 2017 - Present


Longines Watch Co. Francillon Ltd.

• Switzerland
• Retail Luxury Goods and Jewelry
• 400 - 500 Employee

• Sales Associate & Watch Consultant

  • Jul 2016 - Oct 2017

  • Top 1 performer in the past 6 months through consistently providing exceptional customer service, maintaining outstanding client relationship with a solid & up-to-date clientele book and utilizing multilingual capability • Follow up watch repairs from the beginning to the end in order to make sure it can be completed on time according to customers' desires and acting as a liaison between the service department and customers to gain high customer satisfaction • Gained deep knowledge about watches through receiving professional trainings being provided by Longines and being certified by Longines in 2016 and 2017 Show less



4 Genius Sub Inc.

• Restaurant Entrepreneur

  • Apr 2014 - Apr 2016

   Designed and renovated the restaurant, which helped the company save a cost up to $20,000, including choosing a location, writing a business plan, choosing materials, and monitoring decoration project  Boosted sales increased 200% within 2 months through implementing some effective marketing strategies, including new media promotions, collaborating with different colleges, and establishing & maintaining a good relationship with existing customers to achieve “world of mouth” marketing  Brought outside investments to the company to ensure that the business can run smoothly & may potentially gain an international expansion in the future Show less



雅诗兰黛有限公司

• China
• Wholesale
• 1 - 100 Employee

• Sales Associate & Skincare Expert for La Mer

  • Feb 2015 - Mar 2016

   Met and exceeded sales goals with a proven track record of awarding “Top 3 Performer” every month and obtained “Top Macy’s Card Performers” for almost half year  Good at promoting existing and upcoming product lines with a solid and qualified customer book, which consists of more than 500 loyalty customers  Strong understanding of high end customer service, luxury selling skills, and professional skin care knowledge through being trained by La Mer  Met and exceeded sales goals with a proven track record of awarding “Top 3 Performer” every month and obtained “Top Macy’s Card Performers” for almost half year  Good at promoting existing and upcoming product lines with a solid and qualified customer book, which consists of more than 500 loyalty customers  Strong understanding of high end customer service, luxury selling skills, and professional skin care knowledge through being trained by La Mer



Kempinski Hotels

• Germany
• Hospitality
• 700 & Above Employee

• Guest Relation Officer

  • Mar 2012 - Mar 2013

   Increased guest satisfaction with a 15% up within 1 month through offering one-stop service, addressing complaints quickly, and focusing on feedback collection  Maintained and improved VIP guests relationship through using some effective & creative methods, including setting up special events only for VIP guests, writing VIP gift cards in a personalized way, and devising & dispatching VIP gifts according to their preferences, hobbies & occasions  Increased guest satisfaction with a 15% up within 1 month through offering one-stop service, addressing complaints quickly, and focusing on feedback collection  Maintained and improved VIP guests relationship through using some effective & creative methods, including setting up special events only for VIP guests, writing VIP gift cards in a personalized way, and devising & dispatching VIP gifts according to their preferences, hobbies & occasions