Experience

Schindler Management AP (Shanghai) Co., Ltd

• China
• Construction
• 1 - 100 Employee

• Senior Manager, Maintenance Method

  • Sep 2014 - Present

  - Work with R&D to develop maintenance friendly products - Optimize maintenance method and process to improve field efficienty - Validate R&D prototypes against maintenance specifications - Consult with R&D product manager and new installation business manager on product improvement - Work with R&D to develop maintenance friendly products - Optimize maintenance method and process to improve field efficienty - Validate R&D prototypes against maintenance specifications - Consult with R&D product manager and new installation business manager on product improvement



Otis Elevator

• Branch General Manager

  • Mar 2012 - Aug 2014

  General management of aftersales service - Service sales management - Maintenance contract management- Field efficiency and callback management- Customer service excellent 

• Major Project Manager

  • Mar 2008 - Feb 2012

  - Optimize maintenance method and process for high rise elevators with Super Double Deck technology (SDD) and vehicle lifting sytem - Maitenance budgeting,planing and major repair management- CallBack Reduction(CBR) and customer satisfaction management

• Field Engineer/Chief Engineer

  • Sep 1998 - Feb 2008

  - Technical support - Callback analysis and reduction- Optimization of maintenance process ,translation of maintenance documents - Maintenance and troubleshooting for Elevator Peripheral Equipments such as EMS (Elevator Monitoring System) and REM(Remote Elevator Monitoring) ,etc.- Localization of OTIS Routine Maintenance Process- ISO9002 certification supporting - Technical solution for 3rd party equiments such as “EXPRESS Elevators”