Tutor

• Sep 2023 - Present

Working with teachers to support students in the classroom on English, Math, & Academic and Social Skills. Working with teachers to support students in the classroom on English, Math, & Academic and Social Skills.

Small Business Owner

• Dec 2017 - Present

Etsy shop Etsy shop

Nutrition Representative

• Jan 2023 - Jun 2023

Delivery to patients and their families throughout the hospital. Delivery to patients and their families throughout the hospital.

Senior Operations Coordinator

• Sep 2022 - Nov 2022

Hilton Seattle Assistant Guest Services/ Front Office Manager

• Feb 2022 - Aug 2022

256 rooms - full service 256 rooms - full service

PIC - Person In Charge

• Mar 2020 - Apr 2021

Restaurant Manager

• Oct 2016 - Jun 2018

Improving service skills and entity efficiency. Current projects include bar inventory management system implementation; service and culture synchronization; ServSafe food protection Manager Certification Exam Acting General Manager for Casino Restaurant and Spa Garden Café. Previous role as Acting General Manager from January- August 2017 of Jefferson's Restaurant (upscale steakhouse), Jefferson's Lounge (upscale casual), Lobby Bar, Downtime (Arcade and Bar). •Operations: -Menu… Show more Improving service skills and entity efficiency. Current projects include bar inventory management system implementation; service and culture synchronization; ServSafe food protection Manager Certification Exam Acting General Manager for Casino Restaurant and Spa Garden Café. Previous role as Acting General Manager from January- August 2017 of Jefferson's Restaurant (upscale steakhouse), Jefferson's Lounge (upscale casual), Lobby Bar, Downtime (Arcade and Bar). •Operations: -Menu Planning and Service Efficiency Strategy Planning -High level guest interaction- listen to comments, answer questions, and complaint resolution; address with staff -Inventory control: ordering daily stock and creating POs for special items, monthly count -Payroll administration, daily forms, One on One evaluations with staff -Daily use of Birchstreet inventory management; OnTrack scheduling tools; Kronos; Synergy Maintenance system •Accomplishments: -Created Guides, Reference Materials and Handbooks -Organized storage areas to improve set up time, service times , ease of use and efficiency in all outlets. -Restructuring of bulletin board to include Medallia updates, hotel and department updates, information from Associate Services, and service tips/reminders. -Enforce/maintain/create service standards, procedures, policies, through employee training materials and holding training meetings for management and staff. -Implemented new system for completion of daily duties for front of house staff and managers that encourages accountability and teamwork. -Sharing team accolades, department information, standards and improvements at training and pre-meal meetings -Trained new staff and found proper placement for them in the department -Trained Assistant Manager and new General Manager on departmental operations -Creation of Service Training Manuals for old and new concepts Show less Improving service skills and entity efficiency. Current projects include bar inventory management system implementation; service and culture synchronization; ServSafe food protection Manager Certification Exam Acting General Manager for Casino Restaurant and Spa Garden Café. Previous role as Acting General Manager from January- August 2017 of Jefferson's Restaurant (upscale steakhouse), Jefferson's Lounge (upscale casual), Lobby Bar, Downtime (Arcade and Bar). •Operations: -Menu… Show more Improving service skills and entity efficiency. Current projects include bar inventory management system implementation; service and culture synchronization; ServSafe food protection Manager Certification Exam Acting General Manager for Casino Restaurant and Spa Garden Café. Previous role as Acting General Manager from January- August 2017 of Jefferson's Restaurant (upscale steakhouse), Jefferson's Lounge (upscale casual), Lobby Bar, Downtime (Arcade and Bar). •Operations: -Menu Planning and Service Efficiency Strategy Planning -High level guest interaction- listen to comments, answer questions, and complaint resolution; address with staff -Inventory control: ordering daily stock and creating POs for special items, monthly count -Payroll administration, daily forms, One on One evaluations with staff -Daily use of Birchstreet inventory management; OnTrack scheduling tools; Kronos; Synergy Maintenance system •Accomplishments: -Created Guides, Reference Materials and Handbooks -Organized storage areas to improve set up time, service times , ease of use and efficiency in all outlets. -Restructuring of bulletin board to include Medallia updates, hotel and department updates, information from Associate Services, and service tips/reminders. -Enforce/maintain/create service standards, procedures, policies, through employee training materials and holding training meetings for management and staff. -Implemented new system for completion of daily duties for front of house staff and managers that encourages accountability and teamwork. -Sharing team accolades, department information, standards and improvements at training and pre-meal meetings -Trained new staff and found proper placement for them in the department -Trained Assistant Manager and new General Manager on departmental operations -Creation of Service Training Manuals for old and new concepts Show less

Food and Beverage Supervisor

• Mar 2016 - Aug 2016

Manage four food and beverage outlets on an upscale golf resort in Williamsburg, VA: Eagles Clubhouse Restaurant, The Mill Cafe, The Woods Cafe, and On A Roll Cart Concessions. •Operations: -Supervisors are expected to oversee and run multiple outlet dining functions, complete necessary daily administrative duties and enforce/maintain all service standards, procedures and policies. Performing staff job functions and assisting attendants, servers and bartenders as needed. Reports to the… Show more Manage four food and beverage outlets on an upscale golf resort in Williamsburg, VA: Eagles Clubhouse Restaurant, The Mill Cafe, The Woods Cafe, and On A Roll Cart Concessions. •Operations: -Supervisors are expected to oversee and run multiple outlet dining functions, complete necessary daily administrative duties and enforce/maintain all service standards, procedures and policies. Performing staff job functions and assisting attendants, servers and bartenders as needed. Reports to the Restaurant Manager. -Use of inventory ordering systems. Advanced computer skills (Microsoft Office: Word, Excel, PowerPoint, Outlook). •Operations and Training Accomplishments: -Implemented new system for completion of shift duties for servers and bussers. -Restructuring and organizing of server stations and storage areas (dry food/ plastics, event décor, alcohol) to improve set up time, service time, ease of use and efficiency for all outlets. -Improved communication through creation of a pre-shift guide used for every shift. -Created inventory control sheets for alcohol and other inventory. -Created cocktail and wine guides to improve server knowledge and encourage wine sales. Show less Manage four food and beverage outlets on an upscale golf resort in Williamsburg, VA: Eagles Clubhouse Restaurant, The Mill Cafe, The Woods Cafe, and On A Roll Cart Concessions. •Operations: -Supervisors are expected to oversee and run multiple outlet dining functions, complete necessary daily administrative duties and enforce/maintain all service standards, procedures and policies. Performing staff job functions and assisting attendants, servers and bartenders as needed. Reports to the… Show more Manage four food and beverage outlets on an upscale golf resort in Williamsburg, VA: Eagles Clubhouse Restaurant, The Mill Cafe, The Woods Cafe, and On A Roll Cart Concessions. •Operations: -Supervisors are expected to oversee and run multiple outlet dining functions, complete necessary daily administrative duties and enforce/maintain all service standards, procedures and policies. Performing staff job functions and assisting attendants, servers and bartenders as needed. Reports to the Restaurant Manager. -Use of inventory ordering systems. Advanced computer skills (Microsoft Office: Word, Excel, PowerPoint, Outlook). •Operations and Training Accomplishments: -Implemented new system for completion of shift duties for servers and bussers. -Restructuring and organizing of server stations and storage areas (dry food/ plastics, event décor, alcohol) to improve set up time, service time, ease of use and efficiency for all outlets. -Improved communication through creation of a pre-shift guide used for every shift. -Created inventory control sheets for alcohol and other inventory. -Created cocktail and wine guides to improve server knowledge and encourage wine sales. Show less

Inventory Control Specialist

• Mar 2015 - Apr 2016

•Responsibilities: -Maintain warehouse by performing inventory monthly and daily spot checks. Managing lost and found from resort. Deliver amenities to guests. Performing preventative maintenance checks on equipment and cataloging deficiencies. Dispatcher of maintenance technicians and completed service calls (wi-fi, blu-Ray, light bulbs, towel exchanges, etc.) •Skills: -Cross-trained on front desk and activities/ food & beverage operations. Hotel Computer systems (FOCUS, HOTSOS… Show more •Responsibilities: -Maintain warehouse by performing inventory monthly and daily spot checks. Managing lost and found from resort. Deliver amenities to guests. Performing preventative maintenance checks on equipment and cataloging deficiencies. Dispatcher of maintenance technicians and completed service calls (wi-fi, blu-Ray, light bulbs, towel exchanges, etc.) •Skills: -Cross-trained on front desk and activities/ food & beverage operations. Hotel Computer systems (FOCUS, HOTSOS, KeyWatcher, Square). Use of Golf Carts daily. Accomplishments: -Created new binder and labeling system for Fire Escape Diagrams. Show less •Responsibilities: -Maintain warehouse by performing inventory monthly and daily spot checks. Managing lost and found from resort. Deliver amenities to guests. Performing preventative maintenance checks on equipment and cataloging deficiencies. Dispatcher of maintenance technicians and completed service calls (wi-fi, blu-Ray, light bulbs, towel exchanges, etc.) •Skills: -Cross-trained on front desk and activities/ food & beverage operations. Hotel Computer systems (FOCUS, HOTSOS… Show more •Responsibilities: -Maintain warehouse by performing inventory monthly and daily spot checks. Managing lost and found from resort. Deliver amenities to guests. Performing preventative maintenance checks on equipment and cataloging deficiencies. Dispatcher of maintenance technicians and completed service calls (wi-fi, blu-Ray, light bulbs, towel exchanges, etc.) •Skills: -Cross-trained on front desk and activities/ food & beverage operations. Hotel Computer systems (FOCUS, HOTSOS, KeyWatcher, Square). Use of Golf Carts daily. Accomplishments: -Created new binder and labeling system for Fire Escape Diagrams. Show less

MEDIC

• Mar 2010 - Mar 2016

MILITARY MILITARY

Assistant Manager

• Sep 2014 - Mar 2015

Responsibilities: •Provide timely and friendly café service, up-sell, maintain product presentation standards, and maintain café cleanliness. •Prepare and serve drinks and food in accordance with health code and café standards. Perform all opening and closing procedures and support tasks in accordance with café standards. Handle guest complaints according to company standards in a professional and friendly manner. •Protect company assets by ensuring the accurate execution of loss… Show more Responsibilities: •Provide timely and friendly café service, up-sell, maintain product presentation standards, and maintain café cleanliness. •Prepare and serve drinks and food in accordance with health code and café standards. Perform all opening and closing procedures and support tasks in accordance with café standards. Handle guest complaints according to company standards in a professional and friendly manner. •Protect company assets by ensuring the accurate execution of loss prevention procedures, including but not necessarily limited to the following; cashiering and inventory standards, monitoring waste logs and recording consumption, and adhering to discount and return policies. Help orient and train new cafe servers, ensuring a smooth acclimation to the store. •Maintain café cleanliness at all times, using the maintenance checklists to delegate and follow up on tasks throughout the day. Ensure exceptional product quality standards, using bake logs, completing prep sheets and waste logs, and working with the manager on duty to verify any necessary paperwork. Skills: •Fast service skills in a high-volume environment. Teamwork and thorough training of new personnel. Acting manager on duty during shifts. Training: •Created and implemented a milk conservation plan to reduce waste. Show less Responsibilities: •Provide timely and friendly café service, up-sell, maintain product presentation standards, and maintain café cleanliness. •Prepare and serve drinks and food in accordance with health code and café standards. Perform all opening and closing procedures and support tasks in accordance with café standards. Handle guest complaints according to company standards in a professional and friendly manner. •Protect company assets by ensuring the accurate execution of loss… Show more Responsibilities: •Provide timely and friendly café service, up-sell, maintain product presentation standards, and maintain café cleanliness. •Prepare and serve drinks and food in accordance with health code and café standards. Perform all opening and closing procedures and support tasks in accordance with café standards. Handle guest complaints according to company standards in a professional and friendly manner. •Protect company assets by ensuring the accurate execution of loss prevention procedures, including but not necessarily limited to the following; cashiering and inventory standards, monitoring waste logs and recording consumption, and adhering to discount and return policies. Help orient and train new cafe servers, ensuring a smooth acclimation to the store. •Maintain café cleanliness at all times, using the maintenance checklists to delegate and follow up on tasks throughout the day. Ensure exceptional product quality standards, using bake logs, completing prep sheets and waste logs, and working with the manager on duty to verify any necessary paperwork. Skills: •Fast service skills in a high-volume environment. Teamwork and thorough training of new personnel. Acting manager on duty during shifts. Training: •Created and implemented a milk conservation plan to reduce waste. Show less