Experience

Salus Group

• United States
• Insurance
• 1 - 100 Employee

• Client Services Representative

  • Sep 2022 - Present



My Sisters Keeper Domestic Violence Organization

• Greater Detroit Area

• Founder/ Executive Director

  • Jun 2013 - Present

  Ensure ongoing local programmatic excellence, program evaluation, and consistent quality of finance and administration, fundraising, communications, and systems; recommend timelines and resources needed to achieve the strategic goals. Actively engage and energize MSKDVO Nonprofit volunteers, board members, event committees, alumni, partnering organizations, and funders. Ensure ongoing local programmatic excellence, program evaluation, and consistent quality of finance and administration, fundraising, communications, and systems; recommend timelines and resources needed to achieve the strategic goals. Actively engage and energize MSKDVO Nonprofit volunteers, board members, event committees, alumni, partnering organizations, and funders.



Class Valuation

• United States
• Real Estate
• 200 - 300 Employee

• Broker Advocate

  • Nov 2020 - Sep 2022



Delta Dental Ins.

• United States
• Insurance
• 700 & Above Employee

• Provider Data Manangement

  • Oct 2017 - Apr 2020



Safe-Guard Products International

• United States
• Motor Vehicle Manufacturing
• 400 - 500 Employee

• Contract Specialist & Claims Adjuster

  • Jun 2014 - Aug 2017

  • Provide customer support to dealerships in resolving claims due to product adjustments. • Communicate with all levels of the organization, work with reps to evaluate and identify products and work to provide immediate resolution to multiple claims • Ensure accuracy on checks and payments to customers • Provide guidance to dealership personnel • Perform other related claims duties as assigned. *Contract Processor • Complete contract cancellation request by client or… Show more • Provide customer support to dealerships in resolving claims due to product adjustments. • Communicate with all levels of the organization, work with reps to evaluate and identify products and work to provide immediate resolution to multiple claims • Ensure accuracy on checks and payments to customers • Provide guidance to dealership personnel • Perform other related claims duties as assigned. *Contract Processor • Complete contract cancellation request by client or customer • Process a minimum of 130 cancellations daily to remain within SLA • Ability to multitask while taking phone calls • Copy and mail cancellation checks to dealers/agents (on average 1000+ per week) • Ensure documents are linked to correct contracts • Return any documents that do not meet the cancellation requirements back to the dealership, agent, customer or finance company. • Review all paperwork, pertaining to the customer’s contract, including cancellation dates, repossession letters, and payoff. • Responding to emails on a daily basis. • Understand and review terms and conditions on all contracts. • Assist claims adjuster, client and customer with process of cancellation request Show less • Provide customer support to dealerships in resolving claims due to product adjustments. • Communicate with all levels of the organization, work with reps to evaluate and identify products and work to provide immediate resolution to multiple claims • Ensure accuracy on checks and payments to customers • Provide guidance to dealership personnel • Perform other related claims duties as assigned. *Contract Processor • Complete contract cancellation request by client or… Show more • Provide customer support to dealerships in resolving claims due to product adjustments. • Communicate with all levels of the organization, work with reps to evaluate and identify products and work to provide immediate resolution to multiple claims • Ensure accuracy on checks and payments to customers • Provide guidance to dealership personnel • Perform other related claims duties as assigned. *Contract Processor • Complete contract cancellation request by client or customer • Process a minimum of 130 cancellations daily to remain within SLA • Ability to multitask while taking phone calls • Copy and mail cancellation checks to dealers/agents (on average 1000+ per week) • Ensure documents are linked to correct contracts • Return any documents that do not meet the cancellation requirements back to the dealership, agent, customer or finance company. • Review all paperwork, pertaining to the customer’s contract, including cancellation dates, repossession letters, and payoff. • Responding to emails on a daily basis. • Understand and review terms and conditions on all contracts. • Assist claims adjuster, client and customer with process of cancellation request Show less



Comcast

• United States
• Telecommunications
• 700 & Above Employee

• Retention Specialist

  • Apr 2013 - May 2014

  Responsible for retaining customers that are controllable disconnects and downgrades in order to maintain Comcast market share and revenue performance. Probed to determine issues that are driving customers to disconnect or downgrade and attempts to overcome their decision by resolving these issues and reselling the benefits and value of Comcast products and services. Responsible for retaining customers that are controllable disconnects and downgrades in order to maintain Comcast market share and revenue performance. Probed to determine issues that are driving customers to disconnect or downgrade and attempts to overcome their decision by resolving these issues and reselling the benefits and value of Comcast products and services.



Dialogue Marketing

• Troy, Michigan

• Customer Service Supervisor

  • Mar 2011 - May 2013

  Lead 25 agents in high volume call center , enforced policies, procedure, guidelines and standards of operation; Help develop and create departmental policies, procedure, goals, objective and strategies to support corporate objectives; Evaluated and prioritized day to day workflow and activities to ensure operational effectiveness and continuous improvement of programs and services. ● Responsible for team building, leading change and organizational learning; performed daily analysis of Key… Show more Lead 25 agents in high volume call center , enforced policies, procedure, guidelines and standards of operation; Help develop and create departmental policies, procedure, goals, objective and strategies to support corporate objectives; Evaluated and prioritized day to day workflow and activities to ensure operational effectiveness and continuous improvement of programs and services. ● Responsible for team building, leading change and organizational learning; performed daily analysis of Key Performance Indicators and Metrics, real-time monitoring, agent performance levels and processes to identify and recommend areas of improvement ● Collaborated with quality assurance, training, and Workforce management on trends identified through inquiry content, tracking and volume that require coaching and advanced training of the customer service department. Show less Lead 25 agents in high volume call center , enforced policies, procedure, guidelines and standards of operation; Help develop and create departmental policies, procedure, goals, objective and strategies to support corporate objectives; Evaluated and prioritized day to day workflow and activities to ensure operational effectiveness and continuous improvement of programs and services. ● Responsible for team building, leading change and organizational learning; performed daily analysis of Key… Show more Lead 25 agents in high volume call center , enforced policies, procedure, guidelines and standards of operation; Help develop and create departmental policies, procedure, goals, objective and strategies to support corporate objectives; Evaluated and prioritized day to day workflow and activities to ensure operational effectiveness and continuous improvement of programs and services. ● Responsible for team building, leading change and organizational learning; performed daily analysis of Key Performance Indicators and Metrics, real-time monitoring, agent performance levels and processes to identify and recommend areas of improvement ● Collaborated with quality assurance, training, and Workforce management on trends identified through inquiry content, tracking and volume that require coaching and advanced training of the customer service department. Show less



General Motors

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Supervisor

  • Oct 2004 - Dec 2006

  Assist subscribers with general information of the OnStar system, routing, roadside services, emergency service, and billing issues. • Managed new employees to ensure all work is completed according to established policies, procedures, and standards. • Assist staff in adhering to the department work schedules are maintained and projects proceed according to plans/job specifications. • Identify team strength/weaknesses and propose training tools, courses and resources needed to… Show more Assist subscribers with general information of the OnStar system, routing, roadside services, emergency service, and billing issues. • Managed new employees to ensure all work is completed according to established policies, procedures, and standards. • Assist staff in adhering to the department work schedules are maintained and projects proceed according to plans/job specifications. • Identify team strength/weaknesses and propose training tools, courses and resources needed to enhance performance. • Held team meetings with advisors to insure the understanding of new memorandum regarding policy and procedures. • Participate in business related meetings and follow up on discussion items related to area of responsibility. Show less Assist subscribers with general information of the OnStar system, routing, roadside services, emergency service, and billing issues. • Managed new employees to ensure all work is completed according to established policies, procedures, and standards. • Assist staff in adhering to the department work schedules are maintained and projects proceed according to plans/job specifications. • Identify team strength/weaknesses and propose training tools, courses and resources needed to… Show more Assist subscribers with general information of the OnStar system, routing, roadside services, emergency service, and billing issues. • Managed new employees to ensure all work is completed according to established policies, procedures, and standards. • Assist staff in adhering to the department work schedules are maintained and projects proceed according to plans/job specifications. • Identify team strength/weaknesses and propose training tools, courses and resources needed to enhance performance. • Held team meetings with advisors to insure the understanding of new memorandum regarding policy and procedures. • Participate in business related meetings and follow up on discussion items related to area of responsibility. Show less